Lauren Lister, writer, NewsDirect.com | Fact Checked By: Sarah Lunness, NewsDirect.com.
Are you new to online casinos and looking for a recommendation? Maybe you’re an experienced gambler looking for a site you haven’t tried out yet? Either way, you should check out Jackpot City Casino! Our experts have reviewed this online casino and given their thoughts on the pros and cons. Read on to learn about the features you can expect from Jackpot City Casino and to claim the generous welcome offer using our link!
We found that this online casino offers users generous bonuses, about 500 casino games, and an unparalleled user experience – but what else should you know about it?
Our Expert Review of Jackpot City Casino
Jackpot City is one of those casino sites that’s been around just as long as the industry itself. It was first launched in 1998 and has spent the past two decades perfecting its service.
When looking at online casinos, we judge them on two levels; the first is the surface level. Jackpot City Casino receives a mixed review on this level as, while the game library is diverse and high quality, it’s much smaller than we expect from modern casinos. Also, all the casino games at Jackpot City come from a single game company. However, the site performs admirably, with an attractive web design and excellent mobile compatibility.
The second level is when we look under the hood, so to speak. The behind-the-scenes of an online casino is just as important as its face. Jackpot City Casino really shines here, where its decades of experience show through. The site is secure and holds a reputable license from the KGC. We were also pleased with the number of payment methods on offer, more than enough to provide a wealth of choices, but all of them safe and trustworthy. The customer service system is great too: reliable and helpful, although difficult to contact if you don’t know where to look.
Overall, Jackpot City Casino is a solid casino site that offers something for most players. It’s a little old-school, but it owns it, and nothing can beat playing on a site you know isn’t going to crash on you or eat your funds through a glitch.
Jackpot City Pros and Cons
| Pros ✅ | Cons ❌ |
|---|---|
| Well-established and trusted brand | High wagering requirements |
| Hundreds of Games Global games | No phone support |
| Generous and ongoing promotions | Android app requires 3rd party download |
| Mobile-friendly | |
| Customer service available 24/7 |
Jackpot City, like all great modern casinos, also hosts a live casino tab where users can play live dealer games. These titles bring the human touch back into online gambling, allowing you to play with a human dealer through livestreams. Games you can play live include baccarat, roulette and blackjack, as well as less common games like Dragon Tiger. Jackpot City even has a lineup of game show titles if you’re looking for something different. All live dealer games at Jackpot City come from Games Global, Pragmatic Play or Evolution Gaming, all renowned developers.
Welcome Bonus & Ongoing Customer Promotions
One of the greatest strengths of online casinos is the exciting promotions you can claim that push your funds further and keep the fun going for longer — and could even net you some free winnings! Jackpot City’s welcome bonus is incredibly generous, offering up to $1600 in bonus funds across your first four deposits. But beyond that, it also offers regular deals for returning customers!
Loyalty Program
As a Cadtree Limited casino, Jackpot City Canada benefits from its excellent loyalty program. The VIP scheme features six tiers of loyalty, each with its own benefits to claim, and the final tier is invitation-only. As a member of the loyalty program, you’ll earn points, which can be redeemed for rewards such as bonus credits and discounts. Higher-tier members will even get unique presents and personal casino assistants. You’re automatically entered into the program when you sign up, and all new accounts start with 2500 free points.
Payment Methods
Jackpot City Casino supports many different payment methods, allowing players to control their funds in the most convenient way possible. Of course there are credit and debit card options for VISA and Mastercard, but also e-wallets like Skrill and Neteller and even prepaid cards like Paysafecard. Each has different limitations, but the deposit minimum for most methods is $5. Be aware that not all deposit methods can be used for withdrawals, but you can see which ones and more on the ‘Payment Methods’ page on the casino site.
Customer Service Options
Jackpot City Casino features 24/7 live chat customer service if you ever need help when playing. There’s also an extensive FAQ section on the site if you’d prefer to find a solution on your own. Unfortunately, Jackpot City doesn’t feature other contact points, like telephone or email, and you can only reach the live chat after clicking through the FAQ. While we understand this is to encourage customers to use the FAQs instead of taking minor issues to the support team, we also feel this may lead to people not getting the help they need.
Mobile App
There are two ways to access Jackpot City Casino on mobile: you can use the mobile browser site or one of the dedicated mobile apps. The mobile website functions the same as the desktop but is adapted to work better on a smaller screen. This includes streamlined menus and reorganized game layouts.
The dedicated apps also offer a high-quality mobile experience, condensing the site to better suit a mobile format, including all the features you expect from the website but on an app that’s potentially less taxing on your phone and doesn’t have browser banners getting in the way. The main downside to the apps is that while you can find the iOS app on the Apple App Store, the Android app must be downloaded through a third-party link. This is an obvious cost-cutting measure, and we wish Jackpot City put in a little more effort here.
For more information on mobile casino apps for Canadian players, click here.
Safety and Security Measures
Doing anything online can feel insecure, with your private data the prime currency across the internet. But sites like Jackpot City Casino know that customer security is paramount and ensure that high-grade SSL security is applied across site. This keeps your data safe from unwanted eyes, especially when making payments.
Jackpot City also holds a license from the Kahnawake Gaming Commission, so you know it treats its players fairly, paying them their winnings and protecting their safety. The whole library at Jackpot City is also approved by eCOGRA, so you can be confident the games run on true RNG with no rigged games.
Payout Speed and RTP
Jackpot City Casino maintains high standards for payout rates. We’re thrilled to see their internal processing period is kept to a maximum of 24 hours, ensuring speedy withdrawals that are mainly dependent on the method you’ve chosen to transfer with. E-wallets are the fastest, and bank transfers are the slowest.
RTP is a curious point for Jackpot City, as it boasts one of the best average payout averages in the business. However, payout percentage isn’t determined by the casino itself, but by the games in its library. If RTP is important to you, Jackpot City could be a fantastic option, at least when it comes to peace of mind. However, we strongly recommend checking the RTP on the individual games you play before wagering anything on them.
Jackpot City Review: Overall Conclusion
Jackpot City is an online casino that inspires a lot of faith in its customers. It provides a solid library of games on a robust, functional website on desktop and mobile devices, with a decent range of payment methods and trustworthy security. And all of this is built off the back of a well-established and long-running business established over two decades ago.
If you’re on the hunt for a high-quality casino service first and foremost, Jackpot City Casino will be your best friend. However, if you’re more concerned about the game variety or larger bonuses, you’re better off looking at younger casino sites with libraries with thousands of games and less restrictive promos.
Frequently Asked Questions (FAQs)
What is the Jackpot City Welcome Offer?
Over your first four deposits, new customers at Jackpot City can claim up to $1600 in bonus funds with a 100% match bonus.
Does Jackpot City Casino have a Mobile App?
Yes, Jackpot City Casino hosts apps for iOS and Android devices. Just bear in mind that the Android app requires downloading through a third-party link, not through the Google Play Store.
Is Jackpot City Trustworthy?
Jackpot City Canada is licensed under the Kahnawake Gaming Commission, a well-regarded casino regulator. So you can trust Jackpot City to treat you fairly.
Does Jackpot City Casino have a License in Canada?
Ontario is the only province in Canada that has its own gambling regulations and licenses casinos. Jackpot City does hold a license from iGaming Ontario, however it is not licensed in any other province. Instead, it is licensed by the KGC, an offshore licensing authority. You can still access Jackpot City if you don’t live in Ontario.
Can I win Real Money from Jackpot City Casino?
Yes. If you put real money into Jackpot City Casino, you have the chance to win real money when you use it.
DISCLAIMER: We would like to emphasize that gambling is risky and should not be used to resolve financial difficulties. The saying “the house always wins” is worth keeping in mind.
If you or someone you know has a gambling problem, we firmly advise you to call the Gamblers Anonymous at 1-626-960-3500 to speak with an expert about getting assistance and making gambling safer for you or your friends and loved ones. Remember that all gaming websites and instructions are intended for people aged 19 and above.
Some of the casino sites featured on our site may not be available in your location. Check your local regulations to see if internet gambling is permitted in your area.
Check out the following organizations for free gambling addiction resources:
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