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Kenny Clark Grows Minuteman Press Printing Franchise in McKinney, Texas

Minuteman Press International Inc

Minuteman Press in McKinney, Texas is located at 1502 W. University Drive, Suite 111. Owner Kenny Clark has owned the local printing franchise since August 2014. Operating as an essential business over the past two years, Kenny has consistently grown his sales and helped other local businesses meet their ever-changing needs for custom design, print, and marketing services. Kenny says, “We have worked hard to serve our customers with anything they have needed over the past two years and that hard work has paid off. I was born and raised in Texas, and one thing I did was remain open. I went to work every single day because I wanted to be there to answer the phone when other businesses weren’t. If you could hear the relief in their voices when I answered the phone, you would understand just how huge that personal touch and human connection was at that time.” “I was fortunate enough to remain open as an essential business, and by being there for new and existing clients at a time where they needed me most, that really was a big key to growing our business. Today, I am stronger than I was before the pandemic, and our client base is stronger as well.” -Kenny Clark, owner, Minuteman Press franchise, McKinney, Texas. With eight years of business under his belt including two years of operating under unprecedented circumstances, Kenny is able to share his insights and keys to growth for Minuteman Press in McKinney. He says, “We have many products that are in high demand, and the key to our success is that we sell ourselves through our actions. We offer speed and service, and a job done right, no matter what our clients need.” He continues, “We offer custom graphic design services with fast turnaround, which then leads to fast production of banners, signs, blueprints, business cards and stationery, and anything our clients need or want to grow their business through increased brand awareness and visibility. Direct mail has also been a growth point for us.” Why direct mail? Kenny explains, “I find printing to be one of the absolute core essentials of any marketing strategy. More than ever, we see that there are thousands of emails that get lost in the shuffle and deleted. When you have something in your hand that you can physically hold and touch, you are more likely to take a closer look at it. Emails can get swallowed up by spam filters and deleted with one click, while direct mail has that unique ability to capture someone’s attention because it’s right in their hands.” “Right now, one of my biggest clients is doing direct mail campaigns with us more than any other types of products and services. They have found that direct mail really works for them, and that Minuteman Press is the perfect local partner to help them design, print, and deliver their messages to best reach their target audience.” -Kenny Clark When it comes to marketing his business, Kenny takes a multi-faceted approach. “I tell my team all the time, we don’t just get out there and market for the sake of marketing. I like to say, ‘We quote it to win it.’ We have really focused on marketing ourselves on speed and service, and direct conversations with our clients. We are not the cheapest printer in McKinney, Texas, but if you want and need the job done right, I am your guy.” Kenny has also taken advantage of the proprietary Minuteman Press FLEX software as well as the Internet marketing resources available to him. “We used the FLEX software all of the time when quoting jobs for clients, and it’s a valuable tool to make sure we are managing pricing and production correctly. Specifically, I have been using the CSSP function that helps me see how to properly price orders for quotes based on current pricing trends. A year and a half ago, I really started bolstering our Internet marketing, and that has really paid off as well in generating new business.” “The support from Minuteman Press International has been exactly what it was promised to be. My Regional Vice President Pete Scaglione and the local field team are there for me. When I call them, they will jump through hoops to help me out. If I email the IT team at World Headquarters with a question about the FLEX software or anything else I need, I always receive quick replies that contain precise, detailed answers. We all have the same mindset, and we are all in this together.” -Kenny Clark Prior to franchising with Minuteman Press, Kenny saw his job in the electronics industry take him traveling around the world. “I had a working background in electronics, manufacturing of circuit boards, and business development. Flying everywhere was getting really old really fast and I wanted to be there for my kids. Minuteman Press helped me do that.” When asked about additional reasons Kenny chose to buy Minuteman Press in McKinney, Kenny answers, “At the end of the day, the cost to buy a Minuteman Press franchise was reasonable and cost less than most other franchises. The majority of franchises have the philosophy of ‘the more you make, the more we take.’ Essentially, you are punished for having a successful franchise, but that is not the case with Minuteman Press International. Their royalty cap was the deciding factor for me in joining Minuteman. I am allowed to keep more of my well-earned money and invest it back into the business as I see fit.” Kenny continues, “The other thing that other people don’t realize is the benefit of having low turnover due to the fact that we hire skilled workers. I looked into the fast food industry, and there just seemed to be too much turnover due to the nature of the work as well as other headaches that would carry over into weekends such as staffing as well as food supply.” He adds, “Not having to worry about the business on weekends and having that freedom is huge. You can’t put a price on that.” For those who are researching businesses including Minuteman Press, Kenny’s advice is this: “Ask yourself if you see yourself running the business you are buying Also, are you willing to do the work? The biggest mistake people make is that they open the business and hope that clients will just walk through your doors and automatically come to you. If you don’t get out and market, if you aren’t hustling, you are not going to make it. You have to want it and follow the business model, get out there and go get it. All of your marketing efforts will come back to you and pay off. I can attest to that.” For more information about Minuteman Press in McKinney, Texas, visit their website: https://minuteman.com/us/locations/tx/mckinney. Learn more about #1 rated Minuteman Press franchise opportunities at https://minutemanpressfranchise.com. Contact Details Minuteman Press International Chris Biscuiti +1 631-249-1370 cbiscuiti@mpihq.com Company Website https://minutemanpressfranchise.com

January 10, 2022 10:00 AM Eastern Standard Time

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Selling a Printing Business Explainer Video for Print Shop Owners

Minuteman Press International Inc

Contact Details Minuteman Press International Chris Biscuiti +1 631-249-1370 cbiscuiti@mpihq.com Company Website https://minutemanpressfranchise.com

December 27, 2021 10:00 AM Eastern Standard Time

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The Customer Experience Market in 2022 Will Continue to Be Heavily Influenced by Labor Issues, Supply Chain Disruptions, and Health and Safety Concerns, According to Dash Research

Dash Network

As 2021 draws to a close, it is clear that the events and responses to the COVID-19 pandemic continue to significantly impact the customer experience (CX) market, according to a new webinar and companion white paper produced by Dash Research. While some of the most drastic aspects of CX changes due to the pandemic were temporary measures, other practices demonstrated significant value to both the customer and provider and are likely to stay. “The most impactful trends that emerged in 2021 were both interrelated and interdependent, reflecting the interconnected worlds of digital engagement, physical fulfillment, and health and safety issues,” says principal analyst Keith Kirkpatrick. “While many of these trends began during 2020, they were often accelerated by various economic and public health conditions that arose in 2021, including labor shortages, supply chain issues, and an increased focus on digital/real-world customer journeys.” These market factors have led to an increased use of artificial intelligence (AI) and automation, with business-to-consumer (B2C) organizations in particular deploying AI-enabled chatbots and tools to handle routine tasks, freeing up workers to address more complex issues. Automated marketing and messaging took center stage as businesses leveraged technology to maximize sales, marketing, and services efficiency, and the use of technology extended to CX functions, such as customer contact centers. Similarly, business-to-business (B2B) organizations increased use of collaboration platforms and video-conferencing tools to ensure seamless business continuity, conducting sales, marketing, and other business engagements via online channels, in lieu of in-person meetings. And as the most severe impacts of the pandemic lessened in certain parts of the world, some companies initiated the use of hybrid workplaces, which saw the return of some workers to their places of business on a part-time basis, while allowing others to continue to work remotely. Dash Research’s analysis further indicates that, with the continued shift to omnichannel communications and customer-centricity, customers are seeking fully integrated CX platforms. As a result, vendors are shoring up their product portfolio through two primary methods: (1) mergers and acquisitions (M&A) activity, where new functionality or features are added through the acquisition of another company that already has these capabilities; and (2) via the funding market, which provides them with the capital required to build out new functionality. Dash Research’s webinar and white paper showcase fundraising and M&A activity by Kore.ai, Netomi, Terminus, Qualtrics, Zendesk, and Concentrix. Looking ahead to 2022, as some industries strive for a return to normal (e.g., travel & hospitality, retail, and healthcare), Dash Research expects to see greater investment in CX platforms and programs to support customers throughout the entire journey. Personalization will continue to be used as a differentiator, not only for B2C business, but also for B2B companies that are trying to deliver a right-sized offering for each customer. Greater visibility into supply chains may be a differentiator for some companies, particularly if bottlenecks remain. Further, improvements to CX through mobile, social, and other non-traditional channels will be front and center, as omnichannel approaches mature. Large customer relationship management (CRM) and customer data platform (CDP) vendors will continue to add new features and functions that make it easier for companies of all types to add AI and automation across all functional areas. And despite the push to incorporate technology, businesses will focus on balancing human agents and automation to build a better rapport with customers. Dash Research’s webinar, “The State of the CX Market in 2021”, along with its companion white paper of the same title, focus on the CX trends that emerged in 2021, the impact those trends had on CX implementation, and the processes and strategies that are expected to continue well into 2022. The webinar and white paper also focus on the M&A and fundraising activity that occurred in 2021, as well as providing an assessment of relative customer demand and maturity of 10 CX techniques. The white paper is available as a free download on Dash Research’s website and the webinar replay is also available. Dash Research, the market intelligence arm of Dash Network, provides in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user dynamics across industry sectors. Dash Research’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management, personalization & optimization, and employee experience. For more information, visit www.dashresearch.com or call +1.720.603.1700. Contact Details Dash Network Clint Wheelock +1 720-603-1700 press@dashnetwork.com Company Website http://www.dashnetwork.com

December 21, 2021 11:37 AM Eastern Standard Time

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Edcor earns “Honorable Mention” at 2021 CCW Excellence Awards

Edcor

Edcor captured an Honorable Mention in the Best in Class Contact Center category at the 2021 CCW Excellence Awards. The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and customer experience performance across 15 categories. Customer Contact Week nominated Edcor in the 1-99 Seat class. The Best in Class Contact Center (1-99 Seats) awards the center that exhibits the internal commitment needed to deliver on the customer experience despite their size. The winner is evaluated based on their ability to: Promote a customer-centric culture and employee engagement Meet customers in the channel of their choice despite limited resources Hire, train, coach and retain a world class workforce Demonstrate exceptional performance metrics “Earning an honorable mention recognizes Edcor’s consistent effort to provide excellent service to its customers,” said Adrienne L. Way, Edcor Owner, President and CEO. “The constant push marked by the company’s customer experience team’s move into a state-of-the-art cloud call center in early 2021. This new center gave the team the tools to meet and exceed the metrics for the award.” Edcor was lauded by the judges for the uniqueness of its solution and its application. The new technology was supported by the USAN Contact Suite which provide a wholistic agent desktop experience bringing several tools into one and the SuccessKPI business analytics and call quality system. Combining these systems permitted the team to "take the pulse" of customers in real time and provide agents comprehensive feedback about their performance. Part of the focus on “real-time information” includes a five-question survey for customers. The responses are incorporated with other information to create a scorecard that provides same-day feedback about each agent’s performance. In turn, this information can be used to implement changes by the agent to improve their performance. Providing excellent service is only one component of the award. Companies are evaluated on the working environment for their employees. Edcor noted being a smaller company is a benefit when it comes to employee satisfaction and retention. “We rely on our small, family business like, work environment to be a recruiting tool. Our casual, yet professional work environment and less-than-study-corporate work policies provide us with some ability be sensitive to individual employee and employee family needs without jeopardizing the employee's job,” Way added. The ceremony took place Dec. 14 at Caesars Forum in Las Vegas. About Customer Contact Week Started in 1999 as Call Center Week, now Customer Contact Week, CCW is the world’s largest customer contact event series. For over 20 years, CCW serves more than 3,000 attendees annually ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery. CCW is brought to you by the Customer Management Practice — the Analyst, Advisor, and Industry Network for all things Customer Management. About Edcor Edcor, a certified woman-owned business, is the benchmark in education benefits administration. For 40 years, our customized service and software solutions have allowed clients to use education benefits programs, including tuition assistance and student loan assistance, for employee recruiting, retention and development. Additional information can be found at https://www.edcor.com/. ### Contact Details FireStarters Marketing Joseph Ranck +1 248-425-0409 jranck@firestartersmarketing.com Company Website https://www.edcor.com

December 21, 2021 08:00 AM Eastern Standard Time

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National Tax Policy Leaders Meet to Focus on New Markets Tax Credit

New Markets Tax Credit Coalition

WASHINGTON, D.C. (December 16, 2021) — Tax policy trends and economic recovery for underserved urban and rural communities were the focus at the New Markets Tax Credit (NMTC) Coalition annual NMTC Conference, held virtually yesterday. The event was attended by 300 industry professionals and policymakers and featured five members of Congress and CDFI Fund Director Jodi Harris as keynote speakers. Conference participants noted the need to pass legislation calling for the NMTC’s permanence as a key tax policy. Keynote speakers included Ways and Means Chairman Rep. Richard Neal (D-MA); Senate Republican Policy Committee Chairman Roy Blunt (R-MO); House Chief Deputy Whip Terri Sewell (D-AL); Senate Finance Committee members Ben Cardin (D-MD) and Mark Warner (D-VA); and CDFI Fund Director Jodie Harris. Panelists included congressional staff, NMTC board members and leadership, investors and economic development leaders, Treasury Department officials, and legal experts. Panels held discussions on the impact of the pandemic, the pending permanent extension of the Treasury Department program, changes to the Community Reinvestment Act and credit pricing, legislative hurdles, and the latest insights from the Treasury Department. “The amount of good that the New Markets Tax Credit has done in our communities – especially during this incredibly challenging time – cannot be overstated,” said Congressman Neal. “The types of projects that the program supports are exactly what we in the congress say that this country needs to ‘Build Back Better.’” Never in the twenty-year history of the NMTC has there been more support from policymakers. Over the last two years, Congress twice enacted legislation to significantly expand the Credit. In 2019, the NMTC was extended for one year (2020) with a 44 percent increase in allocation authority from $3.5 to $5 billion. December of the following year, Congress enacted a 5-year, $25 billion NMTC extension through 2025, the largest in the program's history. “Senator Cardin and I have been working on this together for a long time. We were able in the last year to get it extended for five years, and at a 5 billion dollar number,” said Senator Blunt, describing the five-year extension. “I think it’s proven its value,” he added. “Everything from the big new food bank in the Kansas City area to a health clinic at Warsaw near Truman Lake were built with the New Markets Tax Credit.” “Most important to me in Maryland, the New Markets Tax Credit has produced more than 34,000 jobs statewide and an investment of 3.6 billion dollars in capital across 93 individual projects,” said Senator Cardin. “Your work changes the lives of Marylanders and all Americans for the better in communities that need the most support.” The recent expansions of the program were only possible because of the significant support for the NMTC in both parties, in addition to Congressman Neal and Senators Blunt and Cardin. In the 116th Congress, nearly 200 members of Congress, evenly divided between Democrats and Republicans - took action in support of the NMTC, either by cosponsoring legislation expanding the Credit or by signing a letter in support of NMTC permanence. The arrival of the 117th Congress and the Biden administration has continued support for the NMTC program. The New Markets Tax Credit Extension Act of 2021 (HR 1321/S. 456) has amassed over 110 combined cosponsors from both parties. The Biden Administration's Fiscal Year 2022 tax proposals additionally included a permanent extension of the NMTC. “As the lead sponsor of the New Markets Tax Credit Extension Act, I have been fighting to expand this credit which is critically important for the economic development in underserved communities in my district,” said Representative Sewell. “By incentivizing private investment to spur economic growth, the New Market Tax Credit is one of the most powerful tools in our toolkit to revitalize urban and rural communities that need so much help across the country.” “I think that we all know that development in smaller communities in America continues to be a challenge,” said Senator Warner. “Hopefully that challenge is going to get a little easier now that we have finally provided the appropriate amount of broadband resources so that every rural community in America will have access to highspeed internet broadband, but we ought to combine that connectivity with the ability to utilize the very successful New Markets Tax Credit program.” Permanent extension of the New Markets Tax Credit is currently pending adoption within the Congressional Build Back Better legislation with all eyes on the Senate. “With more than two decades of bipartisan successes under our belt, we’re continuing our push to increase funds and to make the NMTC permanent,” said Bob Rapoza, NMTC Coalition spokesperson. “At a time when the economic frailty of our underserved communities has never been more apparent, we see a tremendous opportunity for our coalition to help create jobs, spread opportunity, and put America back on a solid financial footing, and we implore Congress to make it happen.” About New Markets Tax Credit Program The New Markets Tax Credit (NMTC) was enacted in 2000 in an effort to stimulate private investment and economic growth in low-income urban neighborhoods and rural communities that lack access to the patient capital needed to support and grow businesses, create jobs, and sustain healthy local economies. Since its inception, the NMTC has generated more than one million jobs. Today due to NMTC, more than $115 billion is hard at work in underserved communities in all 50 states, the District of Columbia, and Puerto Rico. For more information, visit www.NMTCCoalition.org. About New Markets Tax Credit Program The New Markets Tax Credit (NMTC) was enacted in 2000 in an effort to stimulate private investment and economic growth in low-income urban neighborhoods and rural communities that lack access to the patient capital needed to support and grow businesses, create jobs, and sustain healthy local economies. Since its inception, the NMTC has generated more than one million jobs. Today, due to the NMTC, nearly $110 billion is hard at work in underserved communities in all 50 states, the District of Columbia, and Puerto Rico. For more information, visit www.NMTCCoalition.org Contact Details Bob Rapoza +1 202-498-9921 bob@rapoza.org Company Website https://nmtccoalition.org/

December 16, 2021 12:09 PM Eastern Standard Time

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Centerboard Announces New Model for Supply Chain Management with Industry-First API Offering

Centerboard

Centerboard, the neutral, shipper-centric transportation management provider, announced today the availability of Centerboard Microservices, API solutions enabling seamless technology integration for shippers and technology providers. Presenting a ground-breaking approach to supply chain access, the cloud-based, a-la-carte offerings give users a fully customizable experience. Reflecting its mission to give shippers complete control over their supply chain, Centerboard’s API offering allows software providers to embed supply chain access into their clients’ existing systems, regardless of the transportation management system (TMS) or enterprise resource planning (ERP) platform. “We’ve spent years working closely with shippers and leading technology providers – not only listening to their needs but building an IT roadmap that directly addresses those needs. The biggest pain point we’ve seen is the lack of neutrality and flexibility regarding technology solutions,” said Lindsey Shellman, Chief Commercial Officer at Centerboard. “The APIs through Centerboard Microservices is a solution that no one else in the industry is offering. We are thrilled to address the complexity of supply chain and let users access shipping functionality from within their existing applications. For the first time, users will have affordable access to technology that provides true visibility and control of their supply chain operations, while eliminating the need to juggle multiple tech stacks.” BluePallet, the first end-to-end commerce platform for the chemical industry, is currently leveraging Centerboard Microservices to increase efficiencies for their users. “Our partnership with Centerboard strengthens the TMS functionality within the existing framework of our marketplace, helping our users spend less time managing multiple supply chain services outside of our platform,” said Pat Salomé, Chief Product Officer at BluePallet. “We are looking forward to our continued partnership with Centerboard to support our network of manufacturers and distributors.” Since rebranding in September, Centerboard has experienced substantial growth with an expanded roster of customers in chemical distribution, and food and beverage industries, including Dien, a leader in North American specialty chemical and ingredient distribution; JSI Store Fixtures, a branded display supplier to major supermarkets, convenience and specialty store chains; and S.L. Fusco, Inc. a Los Angeles based industrial supply distributor. Centerboard has also launched a range of new features, including advanced shipment notifications and enhanced carrier tracking messages. In addition to platform developments, Centerboard continues to invest in its team growth and plans to open a new state-of-the-art office facility this month. To learn more about Centerboard and schedule a demo please visit www.centerboard.com. About Centerboard Centerboard is a neutral, shipper-centric transportation and supply chain management provider supplying shippers with access to a wide range of affordable features needed to take control of operations. Centerboard unlocks business opportunities for shippers, carriers, and supply chain stakeholders, through leveraging real-time data. Contact Details Kite Hill PR for Centerboard Kite Hill PR centerboard@kitehillpr.com Company Website https://www.centerboard.com/

December 16, 2021 09:30 AM Eastern Standard Time

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OUT OF OFFICE ALERT: Work Anywhere in the World Courtesy of Velocity Global

Velocity Global

Nationwide contest sends three winners to live anywhere in the world for a full year and keep their current job Velocity Global to showcase the positive impact of remote work by supporting the winners at no cost to their employers Velocity Global, the leading provider of global talent solutions, today announced its Out of Office Year TM contest, which provides three winners the ability to work remotely in their current jobs from anywhere in the world, paid for by Velocity Global. "In this new world of work, you can be the CEO of your own career. Talent can move across the country or across the world on their own terms and their employer can benefit,” said Ben Wright, Velocity Global founder, and CEO. “The ‘Out of Office Year’ demonstrates to employers and employees how simple it is to work from anywhere, all while gaining new life experiences and a broader world view.” Workplace flexibility remains top of mind for workers. According to an August 2021 survey from FlexJobs, 58% of employees reported they wanted to be full-time remote post-pandemic. It’s a desire among business leaders as well. In the 2022 Velocity Global Work in Progress report, 63% of the more than 1,000 tech leaders surveyed said they would prefer to work from a new location such as closer to family or overseas. As employers continue to institute policies around different workplace concepts – remote, in-office, or hybrid – employees are evaluating if those policies align with their priorities. “The ability to work remotely is one of the most important conversations employers can have with their current and potential employees,” said Robert Herjavec, founder and CEO of Herjavec Group and Velocity Global brand ambassador. “I grew a leading cybersecurity company by committing to hire top talent from anywhere. I know the benefits that ‘work anywhere’ brings to a business, but now employees know the benefits it brings to their lives. There’s no turning back and Velocity Global’s Out of Office Year sheds light on how simple it can be to make this benefit a reality.” Out of Office Year Contest Details The contest is open to all U.S. residents interested in moving to another location while keeping their current job. At OOOyear.com, applicants submit up to a 60-second video explaining where and why they want to work remotely. Velocity Global will select three applicants and fulfill their dreams of working anywhere. Velocity Global will facilitate the conversation between the employees and their employers regarding worry-free compliance, payroll, and employee support. Velocity Global will support that employee through its global work platform in any of more than 185 countries for one year at no cost to the employer. The employer simply continues to pay the salary, benefits, and other regulatory requirements just as they do now for that employee. The winners and their stories will be chronicled through Velocity Global’s social media channels to inspire other employees and employers to enter the future of work. For more information about the contest or to submit an entry, please visit OOOyear.com. Applications are now open until January 31, 2022. About Velocity Global Velocity Global accelerates the future of work beyond borders. Its global work platform simplifies the employer and employee experience to employ any talent anywhere with just a click through its proprietary cloud-based workforce management technology, backed by personalized expertise and unmatched global scale. As the largest global Employer of Record (also known as International PEO) in 185 countries and all 50 United States, more than 1,000 brands rely on Velocity Global to build global teams without the cost or complexity of setting up foreign legal entities or state registrations. The company offers additional services including Independent Contractor Compliance to assess a workforce, and Agent of Record (AoR) to streamline payments to contractors. Velocity Global was named a “Leader” in Global Employer of Record services by prominent analyst firm NelsonHall. Founded in 2014, the company has hundreds of employees across six continents. For more information visit velocityglobal.com. Contact Details Velocity Global Eli Rice +1 720-650-4348 news@velocityglobal.com Company Website https://velocityglobal.com/

December 15, 2021 07:01 AM Mountain Standard Time

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Chief Compliance Officers find U.S. Department of Justice’s Recent Guidance Documents on Effective Corporate Compliance Programs are Helpful but Need More Detail

Ethics & Compliance Initiative

Today the Ethics & Compliance Initiative ( ECI ™) released the report of findings from a survey of nearly 250 chief compliance officers (CCOs) on the value and impact of several guidance documents issued by the U.S. Department of Justice (DOJ) since 2019. The Corporate Compliance Program (CCP) and DOJ Enforcement Policies survey inquired about CCOs’ views of four primary DOJ policy or guidance documents that communicate the criteria used by the DOJ to evaluate the effectiveness of corporate compliance programs in enforcement decisions. The survey further sought CCO input about ways the DOJ could further incentivize corporate compliance and encourage corporate self-disclosure and cooperation in the event of violations. ECI surveyed ethics & compliance (E&C) leaders about the DOJ’s: Evaluation of Corporate Compliance Programs (CCP), updated June 2020; Guidelines for Taking Disclosure, Cooperation, and Remediation into Account in False Claims Act Matters (FCA-related policies), issued March 2019; Resource Guide to the U.S. Foreign Corrupt Practices Act (FCPA), 2nd edition, July 2020 (this guide discusses the FCPA Corporate Enforcement Policy (CEP) contained in the Justice Manual [CEP as explained in the FCPA resources guide]); Evaluation of Corporate Compliance Programs in Criminal Antitrust Investigations, issued July 2019 (antitrust compliance program guidance); and Incentivizing effective programs and compliance in organizations. ECI found that the majority of CCOs – on average 68% – were familiar with the DOJ’s four guidance documents. CCOs were most familiar with the DOJ’s Evaluation of Corporate Compliance Programs guidance document. ECI also asked about the helpfulness of DOJ’s policies and found that E&C leaders overwhelmingly agreed they are helpful. CCOs said that they have been able to educate stakeholders about the DOJ’s perspective in order to promote the importance of compliance and to strengthen the cultures of their organizations. The extent to which CCOs briefed various stakeholder groups about the DOJ’s issuance of guidelines varied by the policy document. Company efforts to adjust their programs in light of DOJ’s criteria also varied, in part due to the extent to which companies felt that their programs already sufficiently addressed the DOJ’s standard, or to the extent that the policy area (such as FCPA, FCA or Antitrust) was identified as a key risk for the corporation. In terms of corporate willingness to self-disclose violations, particularly with regard to FCPA, FCA and Antitrust violations, CCOs indicated that their organizations would be more willing to self-disclose and cooperate if they were aware that the DOJ is consistently giving credit to other organizations for doing so. The challenge, however, is that an average 63% of CCOs indicated that they are unsure whether the DOJ is consistently declining prosecutions, awarding credit or negotiating plea agreements in alignment with its guidance. Through the survey, CCOs offered suggestions as to how the DOJ could further incentivize corporate compliance programs. These included: Providing illustrative examples of E&C program practices that were influential in DOJ’s declination decisions; Providing more details of enforcement actions, improving its guidance documents, and engaging more with companies; Providing credit for company efforts to build a strong ethical culture; Dismissal of a qui tam action if the company maintains an effective compliance program in a situation where an employee failed to report internally before filing suit; and Elimination of the threat of debarment or exclusion for companies with effective E&C programs. ECI will hold a Best Practice Forum – The Impact of DOJ Guidance on Corporate Compliance Programs – from 2 pm to 3:30 pm EST on Wednesday, December 15, to discuss and consider: The value of DOJ enforcement guidelines and resources to E&C functions; How DOJ guidance is being applied in organizations and why it is not being applied in some cases; The information and guidance E&C leaders are looking for from the DOJ; and The October 2021 DOJ memorandum on corporate criminal enforcement policies in the context of ECI’s survey findings. “It is clear from the study that the Department of Justice has a significant impact on corporate compliance practices,” said Patricia J. Harned, Ph.D., Chief Executive Officer of ECI. “Respondents overwhelmingly agree that reforms demonstrative of a cooperative approach rather than a punitive approach by DOJ would incentivize improved corporate compliance in organizations. “It is our hope that ECI will have an opportunity to speak further about these results with the DOJ, on behalf of the ethics & compliance profession.” The Corporate Compliance Program (CCP) and DOJ Enforcement Policies Summary of Findings is available here. About ECI Established in 1922, the Ethics & Compliance Initiative™ ( ECI ™) comprises the two oldest nonprofits in the ethics & compliance industry; the Ethics Resource Center® (d.b.a. the Ethics Research Center) and the Ethics & Compliance Officer Association (d.b.a. the Ethics & Compliance Association). Through its research, ECI identifies the practices that improve ethics & compliance program effectiveness and build institutional culture strength. As an association, ECI brings together ethics & compliance professionals and academics from all over the world to share techniques, resources and exciting new ideas. ECI also has an established track record of providing support to organizations seeking to transform their cultures, often in the wake of significant challenges with noncompliance. Contact Details Florence Sumaray +1 301-717-9063 florence@ethics.org Company Website https://www.ethics.org

December 14, 2021 03:05 PM Eastern Standard Time

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College of DuPage Paralegal Alumna One of Seven Certified Russian Court Interpreters in Illinois

College of DuPage

In federal courthouses across the U.S., access to justice requires the use of languages spoken around the globe. As one of only seven Certified Court Interpreters in Illinois for the Russian language, College of DuPage alumna Olga Bronovytska plays an integral role in helping a defendant with limited English proficiency or who is deaf or hard-of-hearing understand legal proceedings and assist in their case from beginning to end. “Regardless of the outcome of a case, the bottom line is that meaningful access to the process is provided to the defendant,” Bronovytska said. A 2020 COD Paralegal Studies graduate, Bronovytska said the College provided her a solid foundation to learning the intricacies that take place in a courtroom. “Without completing the Paralegal Studies program at COD, I would not have been comfortable interpreting hearings, depositions, arbitrations and other cases,” she said. “Without specific education in the legal field, it is just impossible to embrace and be fluent in legal proceedings. I decided I needed to go through the entire program to obtain a solid foundation.” Because she was working and raising two young children, Bronovytska took only one or two classes per semester. She was thrilled with the encouragement she received from both faculty and peers, including Paralegal Professor Sally Fairbank. “Professor Fairbank made me realize how many more professional opportunities would open up if I completed the program,” she said. “I was also amazed with the support that faculty provided. It was immediate.” Fairbank credits Bronovytska’s tenacity during her time in the program and has enjoyed seeing her flourish in the field. “Olga was the consummate professional from the first day she started our program,” she said. “She was poised, prepared and courteous, and her work product was superior. She was continuously focused on learning and self-improvement, and I am thrilled that our program assisted her in reaching this prestigious accomplishment. Court interpreters play such a vital role in the constitutional process, and they allow everyone, no matter their background, a fair trial.” During the next few years, Bronovytska—who also interprets Ukrainian, is advanced in French and is conversational in Mandarin Chinese—plans to continue working as a court interpreter while looking for additional courses to take at COD, including corporate law. She then would like to find employment with U.S. Citizenship and Immigration Services, where she can use her multilingual skills, or with corporations where she could use both linguistic skills and knowledge obtained during her time in the Paralegal Studies program. “My COD professors provided me with consistent support throughout the program, and to them I must give a sincere ‘thank you.’” Learn more about the Paralegal Studies program at College of DuPage ### Contact Details Angela Mennecke +1 630-942-3134 menneckea@cod.edu

December 13, 2021 05:00 PM Central Standard Time

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