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Personalization and Customization Are an Increasing Part of Customer Experience Strategies in Data-Rich Industries, According to Dash Research

Dash Network

Given the wide range of options for the digital and physical ordering, fulfillment, and after-service care available to both consumers and businesses, a one-size-fits-all approach to customer experience (CX) is not only outdated, but a recipe for driving customers away. According to a new report from Dash Research, that is why providing a personalized and optimized CX remains a widespread goal of both business-to-consumer (B2C) and business-to-business (B2B) companies seeking to create deeper, more customer centric interactions that are the hallmark of driving customer loyalty and a higher amount of repeat business. Providing such a personalized and optimized experience requires a multifaceted approach, which involves understanding each customer’s specific preferences and desires, assessing their typical customer journey from initial contact through post-sales interactions, and ensuring that the organization has unfettered access to the data and software tools to create and nurture these one-to-one experiences. Dash Research’s analysis concludes that the systems and processes required to support this level of tailored experience will drive revenue growth in the global market for CX personalization and optimization software and services from $7.0 billion in 2020 to $11.6 billion by 2026, representing a 65% increase in market size during that forecast period. According to principal analyst Keith Kirkpatrick, “many companies are faced with challenges delivering on their personalization and optimization efforts, often due to the presence of data silos, which prevent applications and agents from easily accessing the information that can limit their ability to identify the preferences, triggers, and processes that are most preferred by customers. Further, an overuse of personalization can negatively impact the CX if customers are questioning how certain personal information was captured, and whether its use feels overly intrusive or even creepy.” Kirkpatrick adds that the growing use of personalization and optimization to improve CX is driven by several internal and external factors, including: A shift to digital sales and marketing efforts has increased the amount of data available for use in personalization Customers increasingly expect personalized and optimized experiences across all channels Personalized offers are driving revenue growth Automation and artificial intelligence (AI) allow more efficient optimization and personalization More organizations are shifting from a traditional sales model to a customer-centric loop approach But despite the demand for increasingly personalized and optimized CX, Dash Research finds that organizations often run into challenges that impact their ability to provide more individual and friction-free experiences, including: Balancing personalization and optimization against feelings of intrusion Data quality issues Data governance, privacy, and security concerns Challenges with shifting sales and marketing approaches from a sales loop to a customer engagement (CE) model Dash Research’s report, “CX Personalization and Optimization”, focuses on the market drivers and barriers to the adoption and use of platforms, applications, and services that enable greater personalization and optimization across all facets of CX. The report also details several B2C and B2B case studies and includes best practices for deploying personalization and optimization within an organization. Market forecasts covering the 2019 to 2026 period for software and services that provide personalization and optimization functionality are provided, covering 20 industries and 5 geographic regions. An Executive Summary of the report is available for free download on the firm’s website. Dash Research, the market intelligence arm of Dash Network, provides in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user dynamics across industry sectors. Dash Research’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management, personalization & optimization, and employee experience. For more information, visit www.dashresearch.com or call +1.720.603.1700. Contact Details Dash Research Clint Wheelock +1 720-603-1700 press@dashnetwork.com Company Website http://www.dashnetwork.com

January 31, 2022 07:10 AM Eastern Standard Time

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Treliant, LLC Launches Staffing Subsidiary to Meet Surging Demand in Mortgage Industry

Treliant

Treliant, LLC has created a new subsidiary— Treliant Mortgage Services, LLC (TMS) —to provide staff augmentation for clients facing unprecedented business activity in mortgage origination, servicing, loss mitigation, and other areas. “TMS builds on Treliant’s industry-leading track record in providing trusted, strategic advice and specialized business solutions in financial services,” said Senior Managing Director Grace Brasington. “Lenders have been hard-pressed to manage staffing requirements in recent times, as demand surged for mortgage origination resources. A lesson learned by savvy originators is that the flexibility to scale staff up and down as needed is key, no matter what direction interest rates are headed.” An upswell of mergers, acquisitions, and regulatory activity is also challenging originators and servicers. “A flexible staffing model makes sense in all areas of mortgage operations,” said Treliant Senior Director Deborah Grissom, “and TMS manages a pipeline of exceptional professionals with deep mortgage industry experience who can step in to competently fill clients’ gaps.” TMS was established to provide frontline mortgage underwriters, processors, and closers to banks and independent mortgage companies in a staff augmentation capacity. Staff augmentation throughout the mortgage life cycle will be an important focus going forward, including pre- and post-close quality control, compliance, file review in anticipation of regulatory exams, default servicing, and servicing portfolio retention. TMS actively recruits and manages professionals with recent experience in the following roles: residential processor, frontline underwriter, and closer; commercial real estate (CRE) underwriter; commercial and industrial (C&I) loan underwriter; post-close quality control specialist; commercial and residential flood specialist; and loss mitigation specialist. The firm’s Safe Act licensing footprint now covers nearly half of U.S. states and is continually expanding. Treliant is a multi-industry consulting firm that serves organizations around the globe. Our firm serves financial institutions, consumer-oriented businesses, other corporations, and law firms. As a firm of leading professionals from industry and government, we assist our clients in navigating regulatory requirements and on best practices, while meeting strategic and operational objectives. We partner with clients as trusted advisors and via managed services including through secondments, interim resources, and other outsourcing strategies. Our advisory and assurance services and specialized, high-quality business solutions strengthen our clients’ corporate and regulatory compliance programs, risk management, and business performance. We also provide comprehensive support for corporate and regulatory investigations, litigation, and as government agency monitors and independent consultants. We serve companies from Main Street to Wall Street and across the globe. Contact Details Melissa Pazornik +1 202-249-7932 mpazornik@treliant.com Company Website https://www.treliant.com

January 27, 2022 01:40 PM Eastern Standard Time

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BitX Funding Triumphs With Record 2021 Results

BitX Funding

Fairfield, CT., January 24, 2022— BitX Funding, one of the most prominent alternative lenders in Southern Connecticut, announced a banner year for growth in 2021. Overall, revenue went up 10%, new users increased by 70%, impressions went up 300%, and business applications came in at a rate of 1,275% more than the previous year. Out of all the loans that BitX sold, Startup loans had the highest increase. “Our economy saw solid growth in small business lending and the startup loan category lead the way due to the great resignation”, said Todd Rowe, president of BitX Funding. “We continue to grow BitX revenue with support from internal sales, record marketing results, CT Innovations mentor support, and our raving fans. Our 2022 goals are to continue to build out our lending platform, grow our lender base, obtain our own lending facility, and drive client growth. Our goals are to increase revenue by 160%, have a 133% increase in units sold, and a loan amount increase of 200% in 2022.” Rowe continues to promote his company as a marketplace for small business loans, especially with young entrepreneurs. With one click, you can get a response to your loan request within 24 hours. That makes BitX Funding a partner you can trust in 2022. BitX Funding is an omnichannel marketplace for alternative small business loans and business insurance. BitX connects their clients with the right loan and lender from SBA 7a, start-up loans, short-term loans, mid-term loans to merchant cash advances and business lines of credit. BitX is where lenders compete for your business. Our top-rated lenders focus on real-life business data and cash flow, which means you can qualify for small business loans even if your credit score isn’t perfect. We care about small business and it’s our mission to secure the right funding when you need alternative small business loans within our small business loan marketplace. Contact Details BitX Funding Todd Rowe +1 203-763-1430 info@bitxfunding.com Company Website https://www.bitxfunding.com

January 27, 2022 01:05 PM Eastern Standard Time

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ClickHouse infrastructure provider ChistaDATA raises US$3m as it builds Open Source function

ChistaDATA

ChistaDATA, which aims to build the fastest and the most scalable managed ClickHouse implementations in the world, has raised USD 3 million in a pre-Series A round of funding from Sequoia Capital India. The startup plans to use the funds raised to develop a fully-open source ClickHouse server among other orchestration tools that address automation and DevOps for enterprise-grade ColumnStore solutions. It will also focus on developing ChistaDATA Cloud - a completely autonomous and self-healing cloud-native ClickHouse offering that can be provisioned and paid for by data volume and without requiring customers to think about servers and DevOps. The funds raised will also be used to strengthen the team with research, engineering, marketing, and brand hires. Data powers the modern economy and every enterprise today is making data-driven decisions, based on sophisticated business intelligence to create value for stakeholders across the ecosystem. This has led to a huge demand for cloud data warehouses (CDW) that are typically closed-source and have a high total cost of ownership (TCO). Adding to this, the ever-growing analytics bills predicated on usage-based pricing, complete vendor lock-in (given the sheer volume of critical business data stored and analyzed on these platforms), and compromised platform configurability, which is entirely dependent on the vendor’s product strategy, have emerged as pain points. Notably, the data analytics market is expected to create a value chain of USD 300 billion in the consumer facing internet economy by 2025. The current ecosystem is dominated by the cloud giants and/or closed source solutions, and customers are clamoring for an open-source solution (that preserves their optionality and freedom) that is autonomous and self-managed. Enter ChistaDATA, which is committed to building free and open source enterprise-class ClickHouse for both on-premise and cloud. The startup was founded in 2021 by serial entrepreneur Shiv Iyer who is one of the world’s foremost database experts with over 22 years of experience in open source database systems (both transaction processing systems and ColumnStores) with core expertise in performance, scalability and database reliability engineering. Shiv has worked with some of the largest internet companies like Twitter, Pinterest, Garmin, PayPal, managing approximately 100 PB (consolidated database infrastrastructure size) of data. His passion for database systems performance engineering has driven him to build an open source database systems company for planet-scale internet businesses. ChistaDATA is building the world’s first fully-autonomous ClickHouse server on cloud for data analytics ecosystem with automatic provisioning, scaling, tuning, security, fault tolerance and failover, backup, patching, and more. Interestingly, the ChistaDATA team has forked the original ClickHouse codebase developed by Yandex, a Russian search giant, and re-written it to a great extent, creating their own version called ‘ChistaDATA server for ClickHouse,’ which delivers higher and better performance benchmarks at a lower cost of operation. This implementation, which is entirely compatible with the classic ClickHouse, is ~4X faster through implementation of high performance LSM stores. The 100% open source ClickHouse distribution from ChistaDATA is owned by ChistaDATA Foundation (a not-for-profit committed to building enterprise-class open source ClickHouse and other orchestration tools) and thus, ChistaDATA’s customers will always have access to the open source ChistaDATA ClickHouse server, retaining customers on the back of superior service and ROI, and not on vendor lock-in. "Building a fully open source deep-tech ColumnStore business around ClickHouse for both on-premises and cloud platforms involves long-term commitment to community contributors and other stakeholders of the ecosystem like customers, partners, etc. This also means the core team of ChistaDATA and investors should understand the culture of this business, value creation and impact our platforms make in data-powered economies. When I decided to start ChistaDATA Corporation, my first phone call was to Anandamoy from Sequoia Capital India, he quickly helped us structure the formation of the company. The firm is also a hands-on investor committed to supporting on both, strategic and tactical needs." Shiv Iyer, Founder and Principal of ChistaDATA Inc. “When Shiv told us of his intention to create a managed service around ClickHouse, it represented the confluence of a massive technology trend with a special founder. We’re excited to work with Shiv to build what we believe is a compelling 100% OSS company to emerge from our part of the world.” Anandamoy Roychowdhary, Principal, Sequoia India Some of the world’s largest companies like Orange Telecommunications, Applied Materials, DHL, Netflix, National Geographic, BBC etc. depend on ChistaDATA ClickHouse Support and Managed Services for building optimal, scalable and highly reliable Database Infrastructure Operations for web-scale analytics platforms. As businesses start to scale more dramatically than in the past, managed services are an increasingly popular option for them. managed services provide very strong up-time SLA’s (service level agreements). These are fulfilled by the MSP’s performance and troubleshooting team. ChistaData aims to build the best and most reliable Clickhouse in the cloud with the highest up-time guarantees in 2022 so that its customers will have automatic, adaptive, and relevant diagnostic data collection for any application and automated problem detection, troubleshooting and improvement recommendations. About ChistaDATA ChistaDATA is a full-stack ClickHouse infrastructure operations consulting, support and managed Services provider with core expertise in performance, scalability and data SRE. Headquartered in the US, California, the team is also based in Canada, UK, Germany, Russia, Ukraine, Australia, Singapore and India to deliver 24/7 enterprise-class consultative support and managed services. ChistaDATA users include the largest and planetscale internet properties like PayPal, Garmin, Honda cars IoT project, Viacom, National Geographic, Nike, Morgan Stanley, American Express Travel, VISA, Netflix, PRADA, Blue Dart, Carlsberg, Sony, Unilever among others. About Sequoia Capital India Sequoia helps daring founders build legendary companies, from idea to IPO and beyond. Sequoia India operates in Southeast Asia and India where we actively partner with founders from a wide range of companies, across categories, including BYJUs, Carousell, Druva, Gojek, OYO Rooms, Tokopedia, Truecaller, Zilingo, Zomato and more. We spur founders to push the boundaries of what's possible. In partnering with Sequoia, startups benefit from 48 years of tribal knowledge and lessons learned working with companies like Airbnb, Alibaba, Apple, Dropbox, Google, LinkedIn and Stripe early on. From the beginning, non-profits have been the backbone of our LP base, which means founders' accomplishments make a meaningful difference. The majority of our profits are returned to great causes, like the Ford Foundation, Mayo Clinic and MIT. For more information on Sequoia's work in India and SE Asia, visit sequoiacap.com/india Contact Details ChistaDATA Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://chistadata.com/

January 27, 2022 09:15 AM Eastern Standard Time

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SuperOps.ai Raises $14m funding round as it boosts the Managed Service Providers industry

SuperOps.ai

SuperOps.ai, a unified Professional Services Automation ( PSA ) and Remote Monitoring and Management ( RMM ) platform, announces $14 million raised in new funding, enabling the company to disrupt the stagnant Managed Service Providers (MSP) market and take on legacy vendors with its newly launched AI-powered PSA-RMM platform. In beta since May 2021, SuperOps.ai now reveals the launch of its full-service platform, having already worked with over 30 clients to build a platform that meets the needs of MSPs. The Series A fund raise was led by Addition and Tanglin Venture Partners, with participation from existing investors, Matrix Partners India and Elevation Capital, as well as angel investors, Giovanni Sanguily (CEO of Honey CRM), Sidharth Malik (CEO of CleverTap), Noel Wax and Lisa Woods (CEO and COO of Groundswell Group), and Abhi Kumar (Partner at M12 Ventures). As the MSP industry has seen little innovation over the last few decades, customers have been forced to work with clunky, outdated, and slow software. SuperOps.ai has entered the market to change the status quo, providing a unified PSA-RMM platform that is incredibly fast, powerful, intuitive and sleek – a stark contrast to the alternative – primarily on-premise software, known to be disjointed, slow and outdated. According to Arvind Parthiban, SuperOps.ai Co-founder and CEO, “The MSP space is in desperate need of innovation and modern software to replace the existing legacy solutions. Customers have been stuck with bloated and extremely outdated on-premise tools. SuperOps.ai is here to modernize the industry and provide users with smart, AI-powered, cloud-based software that is more efficient and effective. With our AI-powered PSA-RMM platform, clients can now focus on the core business and leave the old hurdles behind.” Multiple surveys and studies have shown that MSPs face several challenges, such as increasing complexity in the tech demands of clients, difficulty in finding capable talent, customer acquisition issues, and struggles of managing multiple tools and platforms. MSPs currently use PSA and RMM tools that were not built to work together and require additional tools and plugins for requirements like IT Documentation or Project Management. SuperOps.ai is a unified PSA-RMM platform, so everything is seamless. All the tools an MSP needs, including IT Documentation or Project Management, is available within the platform. Most importantly, SuperOps.ai is built entirely on the cloud, so MSPs can deploy their services through a tool built with today’s technology and capabilities. In addition, SuperOps.ai boasts a number of features, automations, workflows, and runbooks in ticketing that enable an MSP to proactively deal with their client’s IT issues and be on top of operations. SuperOps.ai has launched Intelligent Alerting to further improve MSP productivity, cutting through the noise and highlighting the alert that is most critical to ensuring happy clients. SuperOps.ai has built their platform by identifying the numerous downfalls of legacy technology. In doing so, they have revealed enormous opportunities for growth and innovation to be realized. The global managed services market is projected to grow from $243.33 billion in 2021 to $557.10 billion in 2028 at a CAGR of 12.6% in the forecast period of 2021-28. The MSP industry is estimated to have over 150,000 players—a majority of them SMB businesses employing just a handful of technicians. SuperOps.ai’s investors have also recognized this opportunity and applaud the company’s pioneering efforts in challenging the status quo. “We’re excited to support SuperOps.ai as they bring about a much-needed change in the MSP space, a field that has not yet benefited from the pace of technological innovation seen across most other industries. SuperOps.ai’s vision of bringing AI and automation to MSPs is being driven by an impressive and solutions-focused team, and we look forward to partnering with them as they lead the digital transformation of the MSP market,” said Lee Fixel of Addition. In speaking to these realities, Tarun Davda, Managing Director at Matrix India, remarked, “Arvind and Jayakumar are experts on the MSP market and over the last few months, the SuperOps.ai team has built a category redefining product with exciting customer feedback. We're delighted to be doubling down on our investment in SuperOps.ai as they transform how MSPs operate and welcome Addition and Tanglin to the partnership.” Akarsh Shrivastava, Principal at Elevation Capital, said, “PSA and RMM software form the backbone of MSP operations. Current products used by IT MSPs were created years, if not decades, back. SuperOps.ai has reimagined these products for MSPs, which not only make it extremely easy and seamless for MSPs but also equips them to handle challenges that come with tailwinds like cloud migration and remote work. We have always been fascinated by Arvind and Jay’s understanding of the space and the team they have built. Super excited to double down on our partnership.” The unwavering trends of cloud-first environments, as well as the increased demands and nuances of remote workforce realities, further demonstrate the need for modern technologies that support distributed organizations. SuperOps.ai is now capable and ready to be the innovative force that adapts the industry—improving the effectiveness and efficiency of MSPs and IT delivery service providers globally. About SuperOps.ai SuperOps.ai is a PSA-RMM platform powered by AI and intelligent automation, built for modern MSPs. The company was founded in 2020 by serial entrepreneur Arvind Parthiban and Jayakumar Karumbasalam, who have a combined experience of over 35 years in the IT industry. CEO, Arvind, created the leading marketing automation software—Zarget, which was acquired by Freshworks. Jayakumar, the CTO and CPO, has worked with Zoho, Optus, and Freshworks, where he was heading and building data platforms. Now, both have entered the MSP space to transform the industry, introducing the modern alternative - SuperOps.ai - pioneering a bright future in the market. About Matrix Partners India Matrix Partners India is an investment firm with approximately $1 billion under management. Founded in 2006, the firm invests in companies targeting the Indian consumer and enterprise market at the seed, early, and early growth stages. Matrix India has invested in several market-leading companies such as Ola (mobility), Dailyhunt (mobile local language platform), Razorpay (payments), OfBusiness (B2B Commerce, fintech), Five Star Business Finance (SME lending), Ola Electric (electric vehicles), DealShare (social commerce platform), Stanza Living (tech-enabled student housing platform), OneCard (mobile-first credit card), Country Delight (D2C dairy & fresh foods brand), GoKwik (e-commerce enablement platform), Captain Fresh (seafood marketplace), Bijnis (B2B platform for factories), MoEngage (intelligent marketing cloud platform), Mswipe (mobile POS), Zupee (leading skill-based gaming app) Rockelane (B2B SaaS startup) and Itilite (corporate travel SaaS platform) among others. Matrix India has advisory offices in Bangalore, Delhi, and Mumbai. Matrix Partners has a global network of funds investing in the US, China, and India, with approximately $5 billion under management. Further information is available at www.matrixpartners.in. To know more about our investment philosophy & ideologies, check out the #MatrixMoments podcast series. About Elevation Capital Elevation Capital is a leading venture capital firm which provides seed and early stage capital for emerging companies in India. Elevation Capital has been investing in India since 2002 and is currently investing out of its seventh pool of capital. The firm is led by Co-Managing Partners Ravi Adusumalli and Mukul Arora, along with three Managing Directors Mridul Arora, Deepak Gaur and Mayank Khanduja. The firm has invested in over 150 companies across Consumer Internet, SaaS, Fintech, D2C, Edtech, Healthtech and Web3/Crypto, and has offices in Bengaluru, Gurgaon and Salt Lake City. Contact Details SuperOps.ai Radhika P Nair pr@superops.ai Company Website https://superops.ai/

January 27, 2022 09:00 AM Eastern Standard Time

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The Customer Experience Market Ecosystem is Being Transformed by a High Level of Consolidation and Investment Activity, According to Dash Research

Dash Network

The customer experience (CX) market ecosystem is a broad web of solutions and technologies aimed at smoothing out a customer’s journey from start to finish and providing a personalized and engaging experience. On the technology provider side, these solutions aim to increase loyalty and satisfaction, optimize revenue, and allow for better targeting and retention. According to a new report from Dash Research, this market landscape has been developing at a rapid pace for more than a decade, however recent shifts in industry priorities and business models are now creating a period of significant change as mergers & acquisitions, investment activity, and new business formation reshape the constellation of market participants. Dash Research’s analysis indicates that COVID-19 in particular has resulted in an abrupt, but sustained move to digital, causing a large increase in the digital customer data stream and a greater focus on housing, analyzing, and interpreting this data. In addition, customers have grown to accept and even look for increased personalization during their customer journey touchpoints, allowing this deluge of data to be leveraged by companies aiming for deeper relationships and more engagement. “The CX market itself encompasses large players, such as Oracle or Adobe, as well as smaller companies carving out a niche in areas like personalization or customer feedback,” says senior analyst Sherril Hanson. “There are pure play companies included in the ecosystem, but many companies span multiple market segments both within and outside of CX.” Hanson adds that even established market participants are in the midst of significant change. For instance, contact centers have needed to pivot their technology and workflows to account for increased omnichannel usage and remote agents. And tied to these new demands is a greater focus on employee experience (EX), as support employees and others in the labor force have needed to respond to fast-changing models. Driven by these changes and other emerging trends, Dash Research anticipates that continued consolidation, repositioning, and investment will all continue to make the CX market a rapidly evolving ecosystem for at least the next few years. Dash Research’s report, “CX Market Ecosystem”, outlines six segments in the CX ecosystem: customer data & analytics, personalization & optimization, customer insights & feedback, contact center, customer relationship management (CRM), and employee experience (EX). The report provides an overview of the market in general and includes a brief discussion of industry trends in each segment. Dash Research has included profiles on 150 companies in the CX space. There is an additional list of 100 other industry participants included in the report, as well as an Excel-based summary of key facts and figures for the companies. An Executive Summary of the report is available for free download on the firm’s website. Dash Research, the market intelligence arm of Dash Network, provides in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user dynamics across industry sectors. Dash Research’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management, personalization & optimization, and employee experience. For more information, visit www.dashresearch.com or call +1.720.603.1700. Contact Details Dash Research Clint Wheelock +1 720-603-1700 press@dashnetwork.com Company Website http://www.dashnetwork.com

January 27, 2022 08:15 AM Eastern Standard Time

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First United States Open Registry to be Launched in Washington, DC

COPE

A landmark Revitalization Plan for US Maritime Trade, Commerce and Strategic Competition to support and assist in resolving America’s supply chain crisis, ensure maritime sovereignty and security, and revitalize maritime commerce will be launched at the National Press Club in Washington, DC on February 1, 2022, at 1:30PM with remarks by Ambassador John D. Negroponte, the first U.S. Director of National Intelligence and former Deputy Secretary of State; the Governor of the U.S. Virgin Islands, the Honorable Albert Bryan, Jr.; and President Eric R. Dawicki of the Northeast Maritime Institute. Highlights of the Plan include the formation of the first U.S. open registry, and other maritime initiatives designed to make the United States more competitive and propel it into a stronger leadership position as a maritime nation. Governor Bryan and President Dawicki will participate in the signing of a historic agreement between the U.S. Virgin Islands and Northeast Maritime Institute which features the collaboration on the development of the first open U.S. registry. Following initial remarks outlining the Revitalization Plan, there will be a panel discussion moderated by Jeremy Greenwood, a Federal Executive Fellow at the Brookings Institution’s Strobe Talbott Center on Security, Strategy, and Technology. Panel participants include Stephen Flynn, PhD, Founding Director of the Center for Global Resilience at Northeastern University, leading Homeland Security advisor under the Bush and Obama administrations, and global expert on supply chain resilience; Admiral James Watson, Northeast Maritime Institute Trustee and former Director of Prevention Policy for Marine Safety, Security and Stewardship at the United States Coast Guard and the first Director of the Bureau of Safety and Environmental Enforcement at the US Department of Interior; Captain Anuj Chopra, Co-Founder & CEO of FNI ESGPlus; Carleen Lyden Walker, Co-Founder and Executive Director of the North American Marine Environment Protection Association, and Captain John Konrad, Founder and CEO of gCaptain. Additional commentary will be provided by Nishan Degnarain, former Chairman of the World Economic Forum – Global Agenda Council on Oceans; Jonathan Kempe, Verifai Australia; and Dr. Sal Mercogliano, PhD, Campbell University. Remarks from all are expected to cover topics such as decarbonization of shipping, capital investment in new technologies, supply chain security, transparency in shipping, economic growth opportunities, the status of the U.S. maritime industry, U.S. national security interests, and more. The event will outline how implementation of the Revitalization Plan for US Maritime Trade, Commerce and Strategic Competition will provide economic stability and environmental protection, as well as revitalize the position of the United States as a major competitor in international maritime trade and commerce while enhancing national security, both domestically and internationally. A Revitalization Plan for US Maritime Trade, Commerce and Strategic Competition was developed by a team of Distinguished Fellows at the Northeast Maritime Institute – Center for Ocean Policy and Economics (COPE) and advised by an array of leading thinkers in the maritime industry. Key elements of the plan include: Formation of the U.S. Virgin Islands’ open international ship registry—the first, and only, international U.S. open ship registry. Development of a short sea transshipment hub in the Caribbean to alleviate supply chain congestion by moving a portion of east coast distribution from land to sea and increasing the number of ports importing ever-increasing quantities of goods from overseas. Build public/private/international partnerships to address strategic maritime issues, increase transparency and enforce legal and ethical standards. Establish and implement a green shipping strategy, including decarbonization of the U.S.-flagged fleet. Establishing a Maritime Venture Capital Fund to finance commercially advanced technologies that solve maritime and ocean industry problems with a focus on environmental vulnerabilities. Modernization of the maritime workforce by deploying state of the art education and training tools in the US and abroad. Additional information can be found at COPE Advanced registration to attend this event will be required for access to the live stream. About Northeast Maritime Institute Northeast Maritime Institute (also called NMI) is a private, coeducational, maritime college offering an Associate in Applied Science in Nautical Science degree. Established in 1981, Northeast Maritime Institute is the only private maritime college in the Commonwealth of Massachusetts. The college was originally established to provide an alternative to traditional education and training, with an emphasis on preparing mariners for employment. Graduates receive an Associate degree and are eligible to receive a United States Coast Guard Masters license upon graduation. The college operates a training ship, the M/V Navigator, as well as the brigantine tall ship S/V Fritha. About COPE The Center for Ocean Policy and Economics (COPE) is hosted by the Northeast Maritime Institute – College of Maritime Science: Created to tackle some of the ocean’s “wicked problems.” A culmination of years of extensive research and conversations with leading experts in the maritime and ocean related fields, COPE is a facilitator for cogent maritime and ocean policy and economic development project initiatives linking academic, corporate, non-governmental, and governmental partners to create impactful solutions. Contact Details COPE Carleen Walker +1 203-260-0480

January 25, 2022 07:51 PM Eastern Standard Time

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NCMA Selects New Chief Learning Officer

National Contract Management Association

The National Contract Management Association (NCMA) has named Michelle Currier Chief Learning Officer to lead education, training, and innovative practices for the association. Currier has been a member of NCMA since 1980 and was President of the Board from 2001-2002. Prior to joining NCMA, she served as Professor of Contract Management at the Defense Acquisition University (DAU). She brings a wealth of real-world experience from her 42-year career, having served with distinction as a Contracting Officer, Division Chief, Deputy Director Small Business and Director of Contracts at the Naval Research Laboratory, Military Sealift Command, Small Business Administration, Naval Sea Systems Command, and the Army Contracting Command. She is an NCMA Fellow who has received numerous awards and recognitions and has earned both the Certified Professional Contracts Manager (CPCM) and Certified Federal Contracts Manager (CFCM) designations. “We’re excited to have Michelle lead our efforts to inspire and prepare the workforce,” says Kraig Conrad, CEO of NCMA. “There is no better leader in contract management who is more aligned with our mission and as passionate about our members’ careers.” “One of the biggest challenges in the years ahead revolves around the increasing pace of change in the contract management profession,” Currier said. “Professional development must be ready with innovative programs and resources that ensure skills and knowledge are transferred to our next generation of leaders.” Michelle will officially join NCMA on February 1, 2022. The National Contract Management Association (NCMA), which was founded in 1959 and is the world’s leading association in the field of contract management. The organization, which has over 18,000 members, is dedicated to the professional growth and educational advancement of procurement and acquisition personnel worldwide. NCMA strives to serve and inform the profession and industry it represents and to offer opportunities for the open exchange of ideas in neutral forums. To find out more, please visit www.ncmahq.org. Contact Details NCMA Jennifer Knowlton +1 571-382-1127 jennifer.knowlton@ncmahq.org Company Website https://www.ncmahq.org/

January 25, 2022 10:00 AM Eastern Standard Time

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Rotunda Capital Partners Announces New Operating Partner

Rotunda Capital Partners LLC

Rotunda Capital Partners ("Rotunda"), an operationally focused, private equity firm that collaborates with family-founder owned businesses, is pleased to announce that Ellen Kim has joined the firm as an operating partner. Ellen will be valuable to accelerating the firm’s value-creation process (“Rotunda Performance System”) by working closely with portfolio companies to implement key strategic and operational initiatives established through Rotunda’s strategy mapping process. She will also lead Rotunda’s growing strategy execution officer program and the deployment of other cross-portfolio operational best practices. “We are thrilled to welcome Ellen to our growing team," said John Fruehwirth, managing partner of Rotunda. “Her years of experience driving operational change will be invaluable as we look to scale improvements across the portfolio.” “Rotunda has a long track record of partnering with management teams to build great companies. They continue to enhance and augment their systematic approach to creating organizations capable of significantly scaling in a sustainable manner,” said Ellen. “I am excited to join Rotunda and look forward to further supporting many new initiatives designed to drive our portfolio companies' growth and deliver long-term value.” Prior to joining Rotunda, Ellen served as the chief financial officer for Roti Modern Mediterranean. Her previous work experience has spanned both the public and private sectors including operational experience at AlixPartners, as an appointee with the US Small Business Administration, and at Citigroup. She currently serves on the board of the nonprofit Millennial Action Project. About Rotunda Capital Partners Rotunda Capital Partners is an operationally oriented private equity firm focused on transforming family-founder owned companies into dynamic, data-driven platforms able to achieve and manage significant growth. Since its founding in 2009, Rotunda has partnered with management teams to build great businesses within three primary sectors: value-added distribution, asset-light logistics and industrial & business services. Rotunda strives to achieve replicable results by implementing its Rotunda Performance System to create strategic alignment, develop lean processes and create robust, data-driven infrastructures. For more information, visit www.rotundacapital.com. Contact Details Jill Lafferty +1 847-280-1295 jill@rotundacapital.com Company Website https://www.rotundacapital.com

January 25, 2022 07:43 AM Eastern Standard Time

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