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Avi Kumar Converts Independent Print Shop to Minuteman Press Franchise in Longmont, CO

Minuteman Press International Inc

A vi Kumar has been part of the Minuteman Press franchise family since May 2016 as the owner of Minuteman Press in Greeley, CO. In February 2021, Avi had the opportunity to buy Ron’s Printing Center located in Longmont, CO, which was in business for 40 years. Avi converted Ron’s Printing Center into his second Minuteman Press location in February 2021 and is now celebrating one year in business at the new center. Minuteman Press in Longmont is located at 420 Main Street, Longmont, CO 80501. Avi says, “Our Regional Vice President Jack Panzer told us about this established business for sale in Longmont, which is 40 minutes from us. The main advantage was to extend profitability and expand our business in Northern Colorado.” He continues, “Another advantage was that we did not have to spend a lot of extra effort in marketing this as a new business because Ron’s Printing Center had been established for a long time. The employees were all very hands-on and diligent and we were able to retain them all. Within the second month, we added mailings, promotional products, and apparel to their product lines. In fact, we just wrapped up a 30K mailer for a local non-profit organization and secured a large apparel order as well.” Prior to franchising in 2016, Avi worked in retail as a convenience store manager of several locations. “I used to manage some stores in Illinois for a big outfit out of Wisconsin. I finally got tired of answering to my boss and decided I wanted to own my own business. I moved on to better pastures and we decided as a family that Colorado was our calling.” Avi is thankful for being able to work with Minuteman Press and Jack Panzer over the past five-plus years in Greeley and on the conversion in Longmont in 2021. He says, “Working with Jack is amazing as he is very thorough and helpful. Since I started my business in Greeley in 2016, he has been a huge resource for us and very supportive. As we continue to build in Longmont, we are also expanding in Greeley to a new 5,000 sq. ft. facility – remodeling is under way as we speak. We started small and grew the business, and now we are building on that success at the right, consistent pace.” For more information on Minuteman Press in Longmont, CO, visit https://minuteman.com/us/locations/co/longmont. Learn more about #1 rated Minuteman Press franchise opportunities at https://minutemanpressfranchise.com. To learn how to sell your printing business through the Minuteman Press Conversion Program, visit https://bit.ly/minutemanpressconversions. Contact Details Minuteman Press International Chris Biscuiti +1 631-249-1370 cbiscuiti@mpihq.com Company Website https://minutemanpressfranchise.com

February 15, 2022 11:00 AM Eastern Standard Time

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COMCAST’S SMALL BUSINESS SUPPORT PROGRAM EXPANDS ELIGIBILITY TO ALL WOMEN BUSINESS OWNERS HIT HARDEST BY THE PANDEMIC

Comcast Houston

Comcast RISE, a small business support program that’s helped more than 500 Houston-area businesses with grants and no-cost marketing services and technology makeovers, is now expanding eligibility to all women business owners who have been impacted by the pandemic. All women business owners — regardless of race or ethnicity— can now apply through June 17, 2022 at www.ComcastRise.com. Comcast RISE, which stands for Representation, Investment, Strength and Empowerment, is a multi-year commitment to support small businesses owned by people of color through advancing digital equity — a concept that recognizes everyone’s life circumstances are different and underrepresented small businesses should have access to the digital and marketing tools necessary to be successful in a digital world. The expansion of eligibility comes after Comcast RISE celebrated its one-year anniversary. Nationally, the program provided more than $60 million in grants, no-cost marketing and technology services to more than 6,700 small businesses owned by people of color, including Black, Indigenous, Hispanic, and Asian Americans, among others. Of the 6,700 Comcast RISE recipients to date, nearly 70% are businesses owned by women of color, which spurred Comcast to take a deeper look into the unique challenges faced by women entrepreneurs. According to a study by the National Association of Women Business Owners, 42% of businesses in the U.S. are owned by women, with more than 1,800 new businesses being started every day. That’s nearly five times the national average. However, according to the same study, women-owned businesses are growing at only half the rate of those run by men, namely because women struggle to access capital and other resources to help them succeed. In 2021, Houston-area woman-owned small businesses like All Real Radio, LAMIK Beauty, and Connect The Dots PR, were awarded either grants and/or digital tools needed to thrive and support their respective communities. The business owners serve as ambassadors to the program. Over the next 10 years, Comcast is committing $1 billion to programs, like Comcast RISE, and partnerships to reach an estimated 50 million people with the skills, opportunities, and resources they need to succeed in an increasingly digital world. In addition to women-owned businesses, all businesses owned by people of color are encouraged to apply for the chance to receive no-cost consulting, media and creative production services from Effectv, the advertising sales division of Comcast Cable, or technology upgrades from Comcast Business. About Comcast Corporation Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company that connects people to moments that matter. We are principally focused on broadband, aggregation, and streaming with 57 million customer relationships across the United States and Europe. We deliver broadband, wireless, and video through our Xfinity, Comcast Business, and Sky brands; create, distribute, and stream leading entertainment, sports, and news through Universal Filmed Entertainment Group, Universal Studio Group, Sky Studios, the NBC and Telemundo broadcast networks, multiple cable networks, Peacock, NBCUniversal News Group, NBC Sports, Sky News, and Sky Sports; and provide memorable experiences at Universal Parks and Resorts in the United States and Asia. Visit www.comcastcorporation.com for more information. About Comcast Business Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help organizations of different sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network, and backed by 24/7 customer support, Comcast Business is the nation’s largest cable provider to small and mid-size businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. For more information, call 866-429-3085. Follow on Twitter @ComcastBusiness and on other social media networks at http://business.comcast.com/social. About Effectv Effectv, the advertising sales division of Comcast Cable, helps local, regional, and national advertisers use the best of digital with the power of TV to grow their business. It provides multi-screen marketing solutions to make advertising campaigns more effective and easier to execute. Headquartered in New York with offices throughout the country, Effectv has a presence in 66 markets with nearly 35 million owned and represented subscribers. For more information, visit www.effectv.com. Contact Details Foti Kallergis +1 832-986-0196 Foti_Kallergis@comcast.com Company Website https://houston.comcast.com/

February 15, 2022 07:02 AM Central Standard Time

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QX Global Group Acquires Management Consulting & Advisory Services Firm Chazey Partners

QX Global Group

Together QX Global Group and Chazey Partners will provide end-to-end Business Transformation, Digital Services & Intelligent Automation, and Business Process Outsourcing (BPO) for Fortune 1000 companies and public sector organizations, including higher education, across the globe. QX Global Group, a Top 100 Business Process Outsourcing company, announced the acquisition of an 80% stake in Austin, Texas-based Chazey Partners, a world-class management consulting and advisory firm specializing in business and digital transformation. The Chazey Partners team brings decades of experience in implementing and operating world-class business support and shared services organizations around the globe, with expertise in Robotic Process Automation (RPA) and Artificial Intelligence (AI). Together, QX and Chazey Partners will work to deliver innovative solutions that cover transformative consulting, digital services, and business process outsourcing, customized to meet each client’s specific needs. “At QX, we have always focused on enabling transformation of our client’s businesses using our unique 3P approach of people, process, and platform, and we are thrilled that the addition of Chazey will allow us to help organizations solve their most significant barrier to growth – digital adoption and business transformation at scale, said Frank Robinson, Group CEO of QX Global Group. “Adding Chazey furthers our vision to provide integrated, end-to-end solutions to help our customers take advantage of the latest operating models and emerging technologies. I am also delighted to officially welcome Phil Searle onto QX Global Group’s Board as Chief Transformation Officer.” Chazey brings to the QX Global Group management consulting and advisory services with a global reach. Founded in 2006, Chazey Partners has demonstrated consistent and significant growth, with global representation in the United States, Canada, Mexico, Brazil, Costa Rica, Colombia, Ireland, Turkey, and India. Chazey’s consultants provide advice, support, and implementation expertise, covering strategy setting, business case production, program management, process optimization, technology enablement, training, and change management. “ Since founding the company, we have significantly expanded and evolved Chazey’s solutions to help numerous businesses and public sector organizations achieve operational excellence by transforming their business operations,’’ said Phil Searle, CEO and Founder of Chazey Partners. ‘’With QX, we have found a shared passion for empowering our clients to achieve world-class performance. By joining forces with QX, we will augment our near-shoring and offshoring capabilities by opening new Centers of Excellence (COEs) in India and Latin America. This is an exciting new chapter for Chazey Partners, our employees, and our customers.” The partnership of both trusted brands comes at a time when enterprises across the globe are adjusting to the post-pandemic world. In this environment, Chazey Partners is at the forefront of offering needed transformation solutions, helping enterprises optimize business operations and adopt the latest technologies for sustained growth. The QX-Chazey partnership will enable all clients to achieve a faster return on investment and add more value to their customers and employees. Barbara Hodge, Global Digital Editor at the Shared Services & Outsourcing Network (SSON), said, “This marks an exciting and timely development in the shared services and outsourcing space. SSON has collaborated with Chazey Partners for many years, and I am pleased to see such a highly respected group in the field of business transformation push forwards in extending its services to provide enterprise customers with the more holistic solutions they need right now. Adding Chazey Partners’ transformation capabilities to QX Global Groups’ BPO services, drives an end-to-end solution that connects consulting, digital and business process outsourcing. This aligns perfectly with the move to integrated business services, digitalization – driven by intelligent automation – and data analytics, that we are seeing across the shared services landscape. It’s also consistent with service providers moving to a ‘one-stop-shop’ solution for business transformation and digital needs. I am delighted at this news and look forward to engaging with the new partnership.” For QX Global Group: Corbett Keeling, London, and J. Sloan & Co, Dallas, Texas, provided corporate finance and transaction advice for QX Global Group; BDO LLP provided Due Diligence support across all entity geographies; legal support was provided by Munsch Hardt Kopf & Harr, P.C. For Chazey Partners: Sett & Lucas acted as transaction advisor, and Jackson Walker LLP provided legal support. About QX Global Group QX Global Group is a leading provider of business process management services. With over 17 years of accounting and recruitment process outsourcing experience, we help our clients unlock business value by improving process efficiencies and automation in the accounting and recruitment functions to enable business transformation. We have offices in the UK, USA, Canada, Australia, and India. About Chazey Partners Chazey Partners is a practitioner-led, global management consulting and advisory services firm. We bring real-life, practical, hands-on experience, empowering clients to strive for world-class performance, through Business Transformation, Shared Services, and Intelligent Automation. We help businesses and public sector organizations achieve operational excellence in the provision of mission-critical business services, including Finance, Human Resources, IT, Procurement, Contact Centers, Marketing, and Facilities Management. For over sixteen years, Chazey Partners has helped clients implement successful service delivery solutions; in the US & Canada, Latin America, Europe, the Middle East, Africa, Oceania, and Asia. Contact Details QX Global Group Vishal Kurani +44 20 8146 0808 vishal.kurani@qxglobalgroup.com Chazey Partners Leigh Knowles +1 855-692-6229 LeighKnowles@chazeypartners.com Company Website https://qxglobalgroup.com/

February 14, 2022 09:55 AM Eastern Standard Time

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LanzaJet and Marquis Sustainable Aviation Fuel (SAF) Partner to Build an Integrated Sustainable Fuels Plant in Illinois

LanzaJet

This partnership will utilize carbon capture and sequestration, renewable energy, and other innovative practices to bring lower-cost, low carbon-intensity sustainable aviation fuel, renewable diesel, and other sustainable hydrocarbons to the global market and help accelerate the decarbonization of various industries, including the tough to decarbonize aviation sector. Today, LanzaJet, a sustainable aviation fuel technology provider and producer, has entered into a memorandum of understanding (MOU) with Marquis Sustainable Aviation Fuel (Marquis SAF) to construct a 120 million gallons per year integrated sustainable fuels plant in the U.S. using low-carbon intensity (CI) feedstocks to produce sustainable aviation fuel (SAF) and renewable diesel via the LanzaJet™ Alcohol-to-Jet process. The plant will employ on-site carbon capture and sequestration and renewable energy to produce SAF, resulting in a lifecycle greenhouse gas reduction of more than 70% compared to conventional jet fuel. This first-of-a-kind fully integrated sustainable fuels production facility will be located in the Marquis Industrial Complex in Hennepin, Illinois, just two hours southwest of Chicago, on a 2,500-acre industrial site adjacent to the Illinois River. The facility is strategically positioned for global distribution via direct access to the Illinois River and proximity to vital pipelines to deliver sustainable fuels to Chicago O'Hare International Airport and Chicago Midway International Airport. The Marquis Industrial Complex also connects with a Class I railroad and multiple interstate highways. "We strongly believe in the importance of taking action today to enable the decarbonization of industry, and our partnership with Marquis SAF is a clear example of putting this into practice. We're able to drive deeper GHG reductions in existing biofuel production, ensure a prosperous future for producers and farmers alike, and decarbonize the aviation sector by deploying low-carbon liquid fuels where they will be needed most in the future – and importantly where they will drive the largest climate and air quality benefits when also considering non-CO 2 impacts" said Jimmy Samartzis, LanzaJet CEO. "This demonstrates the opportunity for the U.S. to produce meaningful volumes of sustainable aviation fuel at scale, transitioning feedstocks from the production of traditional biofuels into sustainable aviation fuel. SAF from existing sources alone could replace more than 50% of U.S. fossil jet fuel use. The key is low carbon intensity, where existing infrastructure is paired with carbon capture and sequestration and renewable energy. Marquis is doing exactly this and makes for a great partnership with LanzaJet." Marquis recently announced a plan for the Marquis Industrial Complex to be the world's first carbon-neutral industrial complex with on-site access to carbon injection. "The partnership we now have in place with LanzaJet allows our company to advance low-carbon solutions to address the climate crisis," said Mark Marquis, CEO of Marquis SAF. "LanzaJet's ATJ technology will be fully integrated into our sustainable fuels plant with a focus on producing sustainable aviation fuel and renewable diesel. In addition, we are making investments in carbon capture, corn kernel fiber technology, and utilizing Marquis' proprietary ProCap system for the production of high protein feed and renewable corn oil in this new state-of-the-art facility. This will enable us to lead the decarbonization of the transportation sector in the years to come." The partnership between these two Illinois headquartered companies will allow the Marquis Industrial Complex to lead in the development of sustainable fuels. The fully integrated SAF plant significantly expands the production of sustainable fuels in the U.S and places Illinois at the center of this expansion in building sustainable infrastructure that will help reduce carbon emissions. It serves as an example of the types of commercial plants and scale that can be developed across the U.S. LanzaJet recently announced its first plant in Georgia is expected to enter commercial operations in 2023. That plant will use low-CI, sustainably certified ethanol produced from waste sources and existing energy crops. Production of sustainable fuel made from low carbon intensity corn, in partnership with Marquis, is scheduled to begin engineering in 2022. About LanzaJet, Inc. LanzaJet, Inc. is the world’s alcohol-to-jet technology leader and producer of Sustainable Aviation Fuel (SAF) and Renewable Diesel (RD) from ethanol. LanzaJet’s alcohol-to-jet technology has been in development for more than a decade through a partnership initially between LanzaTech and the US Department of Energy’s Pacific Northwest National Lab (PNNL). PNNL developed a unique catalytic process to upgrade ethanol to alcohol-to-jet synthetic paraffinic kerosene (ATJ-SPK) which LanzaTech took from the laboratory to pilot scale. LanzaJet is now commercially deploying the technology globally. Launched in June 2020, LanzaJet produces SAF and renewable diesel for hard to decarbonize sectors such as transportation including aviation and maritime. With its approach to the commercialization of SAF, LanzaJet creates regional jobs while enabling global decarbonization of the aviation sector. The LanzaJet process can use any source of low CI, sustainable ethanol for fuel production. Investors include LanzaTech, Inc.- the world’s carbon recycling leader and sponsor that spun out LanzaJet, Suncor Energy Inc. - Canada's leading integrated energy company, British Airways - the flag carrier airline of the United Kingdom, Shell – a global energy company, and Mitsui & Co., Ltd – a leading Japanese trading and investment company. Further information is available at www.lanzajet.com. About Marquis Sustainable Aviation Fuel, LLC Marquis has a long history as a family-run company spanning over 47 years and is based out of Hennepin, Illinois. Sustainability is a passion for the Marquis team, and its mission is to be the “World’s Leading Producer of Sustainable Fuels.” Marquis Industrial Complex is situated on the Mt. Simon geological formation, with the capacity to store over 100 million tons of Carbon Dioxide. Marquis also intends on investing in a renewable oil plant to produce low-carbon soybean oil for the production of renewable diesel. Marquis further plans to produce blue hydrogen and blue ammonia to aid in decarbonizing agriculture and future marine transportation. With its best-in-class logistics and global reach Marquis will lead in global decarbonization. Further information is available at www.marquisincorporated.com. Contact Details LanzaJet Daniel Cherrin +1 313-300-0932 dcherrin@northcoaststrategies.com Marquis Sustainable Aviation Fuel Allison Prestegaard +1 815-925-7300 carbon@marquisincorporated.com

February 10, 2022 08:17 AM Eastern Standard Time

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FreshEdge Launches New Website

FreshEdge

FreshEdge, a family of produce and specialty food companies, has launched a refreshed and expanded www.freshedgefoods.com. FreshEdge partnered with DMA Solutions (Dallas, Texas), a marketing agency dedicated to exclusively serving the fresh produce industry. The website creates opportunities for connecting with FreshEdge’s operating companies and engaging in what makes their family unique. FreshEdge now operates with 1,640 employees, approximately 700,250 square feet of warehouse space, with a fleet of more than 650 trucks, delivering fresh food to customers in 22 states. Through rapid growth and consistent execution, FreshEdge has quickly amassed a reputation for adding value throughout the fresh foods industry. “FreshEdge’s new website is a splash of freshness,” said Steve Grinstead, CEO of FreshEdge. “It also symbolizes who we are – a growing family of customer-obsessed fresh food companies who care.” Greg Corsaro, President and COO of FreshEdge, added, “The revamped website reflects FreshEdge’s value proposition of providing dependable, customized solutions with cutting-edge technology for consistent, reliable delivery of fresh food with a sense of family and trust.” “We’re excited about the unique space this new website delivers for connecting FreshEdge, its family, and our industry partners,” said Daniel Corsaro, President of Indianapolis Fruit (FreshEdge retail operating company) and participant in the development of the new site. About FreshEdge FreshEdge was formed in 2019 through the combination of Get Fresh Produce (Bartlett, IL, founded in 1982) and the IF&P Foods family of companies, primarily composed of Indianapolis Fruit (founded 1947) and Piazza Produce (founded 1970). McCartney Produce (Paris, TN) joined the FreshEdge family in November 2020 followed by Valley Produce (Knoxville, TN) in June 2021, Vine Line (Grand Rapids, MI) in October 2021, and Monteverde’s (Pittsburgh, PA) in November 2021. Collectively, these leading fresh food distribution companies have several hundred years’ combined experience serving the grocery and food service industries. In addition, FreshEdge includes two Garden Cut branded fresh-cut processing facilities, a tomato re-packer, a USDA fresh kitchen (CIBUS Fresh), and two transportation companies. Today, FreshEdge is a category leader in providing both the foodservice and retail industries with fruit, vegetables, fresh grab-n-go offerings, dairy, floral and specialty products. For more, visit www.freshedgefoods.com. Contact Details FreshEdge Greg Corsaro +1 317-981-3440 gcorsaro@freshedgefoods.com Company Website https://www.freshedgefoods.com/

February 10, 2022 07:43 AM Eastern Standard Time

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SaaS recruitment platform Manatal raises $5.1 million in funding to transform hiring globally

Manatal

Recruitment and onboarding SaaS platform Manatal today announced they have closed US$5.1 million in seed funding from Sequoia India’s Surge alongside angel investors. This funding round comes as the company is quickly scaling. They have placed close to 100,000 people in jobs since 2019 and are used in over 130 countries. Revenues have grown 3x every year. The fresh funds will be channeled into engineering as the startup looks to enhance their product offering and AI-recommendation engine in the following months. Thousands of SMEs, tech companies and startups have joined Manatal as it aims to become the leading recruitment platform for millions of SMEs while ensuring the highest security and confidentiality with user data. According to a case study by McKinsey & Company, companies can realise a 40 percent increase in the quality of hires and a 12 percent decrease in first year attrition after they become more thoughtful and data-driven about hiring. As the war for talent continues to intensify amidst changing employee expectations and an increasingly borderless world, companies are also looking for simplified technology-based platforms to enhance their candidate experience. This is to ensure that recruiters have time to focus more on strategic interactions with stakeholders and candidates and less on the tactical aspects of the process. Manatal’s simplicity helps recruiters leverage the latest technologies to streamline the entire recruitment flow from the sourcing to the onboarding. It also supports companies to improve internal and external communication, enrich their recruitment data sets, track KPIs and provide AI-powered recommendations. With Manatal, SMEs around the globe can combat challenges around talent recruitment and reach their hiring goals in a more affordable way than offered by the various enterprise recruitment solutions in the market. “Manatal was designed to hire faster and better in a world where getting the best talents is critical for any company's success. With Manatal, companies can now match the perfect fit for positions they are recruiting for in minutes. We’re proud of the success the platform has seen and are looking forward to further expanding our global reach”, shared Co-Founder and CEO of Manatal, Jeremy Fichet. Manatal was founded in January 2019 by Jeremy Fichet (French) and Yassine Bel Mamoun (Moroccan) in Bangkok, Thailand. Jeremy has held senior positions in companies like Cdiscount, Orami and Groupon for over 15 years. Yassine has worked as an IT Consultant at Agility Factory, Data Scientist at Orami and served as a Quantitative Research Analyst at BNP Paribas. Manatal is part of Surge's sixth cohort of 20 companies that build fresher, smarter solutions to help consumers and businesses adapt to a changing world. About Manatal Manatal is a Bangkok-based end-to-end recruitment and onboarding SaaS platform on a mission to transform how the world recruits. Manatal helps companies onboard in minutes and leverage the latest technologies to win the war for talent. For more information, please visit https://www.manatal.com/ About Surge Surge is Sequoia India’s rapid scale-up program for startups in India and Southeast Asia. Surge combines $1 million to $2 million of seed capital with company-building workshops, a global curriculum and support from a community of exceptional mentors and founders. The program’s goal is to supercharge early-stage startups and give founders an unfair advantage, right out of the gate. For more information on Surge, visit www.surgeahead.com. Contact Details Manatal Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://www.manatal.com/

February 10, 2022 07:00 AM Eastern Standard Time

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RepairPal & Simpay partner to make life simpler for shop owners

Simpay

Simpay, a full-service payments, payroll, and POS provider, has partnered with RepairPal, the largest trusted auto repair network for high quality and fair prices, to make life simpler for shop owners. The partnership provides processing, payroll, and business growth tools to RepairPal’s Certified network of repair shops. “RepairPal is excited to partner with Simpay as we continue to identify partnerships that enhance our network’s shop capabilities and workflows. Simpay’s product suite of solutions will help our network of 3,000 RepairPal Certified shops simplify daily operations, reduce costs, and increase revenue. We are aligned with Simpay’s mission of quality and transparency and believe this partnership will create sustainable value for our shop owners." Kathleen Long, Chief Revenue Officer at RepairPal. RepairPal Certified shops undergo a rigorous certification process ensuring prompt, friendly service and quality repairs, backed by a local repair warranty. With this partnership, RepairPal Certified shops have access to an exclusive bundled offer which includes updated processing equipment, an automated payroll system, a fully compliant employee management program, and business growth tools to provide them the freedom they need to focus on their business. “Partnering with RepairPal makes perfect sense. Both companies have a real passion and commitment to bringing outstanding products and services to local auto shop owners across the United States. With Simpay’s processing, payroll, and business growth tools, RepairPal Certified shop owners can simplify their workload and get back to doing what they do best - Running their business.” Lazaros Kalemis - CEO & Founder, Simpay. About Simpay Simpay, a Trevose, PA-based company, provides payment acceptance, employee management solutions, POS systems, and growth tools for businesses across North America. Since our very beginnings in 2000, our commitment to quality and transparency has been the basis of everything we do. To learn more, visit simpay.net For more information contact info@simpay.net Phone: 866-253-2227 About RepairPal Established in 2007, RepairPal connects consumers with certified trustworthy mechanics throughout the US. Large trusted companies including USAA, CarMax, Consumer Reports and Simpay send their members and customers to RepairPal Certified shops, knowing they will get high-quality repairs at a fair price. More information is available at www.RepairPal.com. Please contact pr@repairpal.com with questions or for further information. Contact Details Gary Breeds +1 707-921-9619 gbreeds@simpay.net

February 09, 2022 09:00 AM Eastern Standard Time

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Simpay Adds To Indirect Sales Team Leadership

Simpay

Simpay, a full-service payments, payroll, and POS provider, continues to build out their executive leadership team with the addition of two Vice Presidents to their Indirect Sales Channel. “We’ve been adding key leadership positions across our entire operation over the last several months as part of our ongoing growth strategy”, said Lazaros Kalemis, Simpay’s Founder and CEO. “We’re in the fortunate position to attract and onboard some of this industry’s top sales leadership. Our forward-thinking organizational philosophy offers innovative leaders a place to showcase their talents and expertise. ” Between them, Michael Witonsky and Rick Sumler, bring decades of collective leadership excellence to Simpay. In their respective roles, they are charged with integrating Simpay’s entire product and services suite across the channel,while simultaneously expanding into all fifty states. “Michael and Rick have a big undertaking ahead of them”, says Charles Knirnschild, Senior Vice President of Indirect Sales. “The independent sales space is constantly evolving. Simpay’s partner program is substantially different from our competitors. We place a high value on supporting our partners, not just after their first few sales but for years to come. We keep innovating to meet the needs of our partners and clients and our program reflects that with an amazing breadth of products for our partners to present to their clients. ” About Simpay: Simpay, a Trevose, PA-based company, provides payment acceptance, employee management solutions, POS systems, and growth tools for businesses across North America. Since our very beginnings in 2000, our commitment to quality and transparency has been the basis of everything we do. To learn more, visit simpay.net Contact Details Gary Breeds +1 707-921-9619 gbreeds@simpay.net

February 09, 2022 09:00 AM Eastern Standard Time

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Customer Experience Revenue in the Travel & Hospitality Industry Declined by 33% Between 2019 and 2021, According to Dash Research

Dash Network

While all industry sectors have needed to pivot and flex to address the global pandemic, few other industries have had to reinvent their processes and solutions the way the travel & hospitality market has needed to. Constantly changing restrictions and regulations have made any sort of market recovery in this sector lumpy, at best. The travel & hospitality sector has always needed to walk the line between internal operational and cost efficiencies and personal attention to the guest or traveler. According to a recent report from Dash Research, the global COVID-19 pandemic caused many travel & hospitality companies to reassess their priorities and current technology status, focusing on those that will result in even greater efficiencies as they navigate the upcoming recovery, and provide a smooth, friction-free, and positive customer experience for those traveling. Dash Research estimates that the global market for customer experience (CX)/customer engagement (CE) software and services totaled $3.5 billion in 2021, a 32.7% decline from 2019 when revenue for the sector was $5.2 billion. The market intelligence firm does not anticipate revenue returning to 2019 levels within the duration of its forecast period (2019 to 2026). Worldwide CX/CE revenue is forecast to rise moderately over the next several years, reaching $4.3 billion in 2026. “The customer journey of a traveler can be complicated and leverages many disparate technologies,” says senior analyst Sherril Hanson. “The process of researching a trip via the wide variety of channels and third-party providers, booking, paying, moving through a transportation hub, and arriving at a destination of choice has a lot of opportunities to rise to the occasion to provide outstanding CX or fall short of expectations.” Hanson adds that each touchpoint in that journey is an opportunity to build brand loyalty, trust, and positive emotions. Dash Research concludes that this is both a challenge and an opportunity for implementing CX technologies and services. While the industry will take some time to fully rebound, an exploration of CX in this sector demonstrates that it is a market primed to reap the benefits of implementing CX technologies. Dash Research analysis indicates that the key market drivers spurring the purchase of CX software platforms, applications, and ancillary services in the travel & hospitality market include the following: Demand for omnichannel interactions and self-service along the various touchpoints Changes in the nature of the travel experience and a desire for personalization Acceleration of contactless and convenience technologies Increased communication needs However, a multi-year global pandemic represents an unprecedented challenge for the travel & hospitality industry, and several key related market barriers that are tempering the growth of CX software and services include the following: Market uncertainty and budget constraints Fragmented and sometimes outdated technology stacks Labor shortages and employee burnout Consumer concern over health and safety issues Opportunities abound for the growth of CX solutions in travel & hospitality, but amidst all the current challenges, these solutions must be implemented with a keen eye toward evolving consumer behavior and attitudes, greater efficiency and convenience for travelers, timely and personalized communications, and a strong and sustained focus on employee experience (EX) in an environment of scarce labor resources. Dash Research’s report, “CX in the Travel & Hospitality Industry”, focuses on the software platforms, applications, and services that are offered to travel & hospitality companies to help them achieve excellent CX that leaves travelers feeling safe, satisfied, and eager for a return trip via all the companies that eased their journey. The report examines the current and future market issues, market drivers and barriers, and case studies within the travel & hospitality CX/CE industry. Market sizing and forecasts include segmentations by geography, functional area, product offering, and visibility to the customer. Discussion on the impact of the COVID-19 pandemic, and how the industry is responding, is also included. An Executive Summary of the report is available for free download on the firm’s website. Dash Research, the market intelligence arm of Dash Network, provides in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user dynamics across industry sectors. Dash Research’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management, personalization & optimization, and employee experience. For more information, visit www.dashresearch.com or call +1.720.603.1700. Contact Details Clint Wheelock +1 720-603-1700 press@dashnetwork.com Company Website http://www.dashnetwork.com

February 09, 2022 06:15 AM Eastern Standard Time

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