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The Retail Industry Customer Experience Market Will Reach $10.9 Billion in Revenue by 2026, According to Dash Research

Dash Network

The COVID-19 pandemic and its related recovery trajectory have impacted a wide range of industries, but perhaps none as visible as retail and e-tail. Disruptions to both customer-facing processes (shopping, purchasing, and returns), as well as operational processes (distribution, shipping, and employee/customer safety procedures) forced retailers to deploy new procedures and tools to ensure customers’ needs were met, or accelerate existing plans to place more attention on a customer’s total experience with the retailer. According to a recent report from Dash Research, the global market for retail industry customer experience (CX) and customer engagement (CE) software and services continues to experience robust growth amidst the pandemic recovery. The market intelligence firm forecasts that the global retail CX/CE market will reach $10.9 billion by 2026, up from $5.9 billion in 2019, reflecting a 2019-2026 compound annual growth rate (CAGR) of 9.1%. North America, with its large concentration of software vendors and huge base of large, multinational retailers, will lead the forecast, generating $6.3 billion in 2026 revenue, up from $2.5 billion in 2019. North America’s leadership position is also due to the relatively less restrictive privacy and data sharing laws that are currently in place in the region, compared with Europe, and the willingness of North American customers to trade access to data for both perceived and real shopping benefits. “While CX improvements are largely driven by organizational change management, software is increasingly being used to support these initiatives by managing and making available the plethora of customer data that is captured and aggregated from a variety of sources,” says principal analyst Keith Kirkpatrick. “Whether taking a platform approach or using disparate applications, the goal is to enable a 360-degree view of the customer’s interactions with the retailer, while simultaneously removing the friction points and barriers that can interfere with promptly and intelligently responding to sales queries, service requests, or complaints.” Kirkpatrick adds that the key market drivers spurring the growth of CX software and services in the retail industry include the following: The operational and behavioral shifts that were the results of the rapid onset of the COVID-19 pandemic, and the subsequent reopening process Increasing customer expectations for consistent and seamless omnichannel experiences The growing use of CX to improve sales channel effectiveness An increasing use of zero-party and first-party data to support omnichannel experiences Dash Research’s report, “CX in the Retail Industry”, looks at the current and future market issues, market drivers and barriers, and case studies within the retail CX/CE industry. Market forecasts include segmentations by geography, functional area, product offering, and visibility to the customer. The impact of the COVID-19 pandemic, as well as the changes in the retail segment that were driven by a staggered reopening, are also discussed. An Executive Summary of the report is available for free download on the firm’s website. Dash Research, the market intelligence arm of Dash Network, provides in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user dynamics across industry sectors. Dash Research’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management, personalization & optimization, and employee experience. For more information, visit www.dashresearch.com or call +1.720.603.1700. Contact Details Dash Research Clint Wheelock +1 720-603-1700 press@dashnetwork.com Company Website http://www.dashnetwork.com

January 25, 2022 06:05 AM Eastern Standard Time

Jason Carris Buys Independent Print Shop and Converts Business to Minuteman Press Franchise in Red Bank, NJ

Minuteman Press International Inc

Jason Carris is the new owner of Minuteman Press in Red Bank, NJ, which is part of the Middletown Township. Utilizing the Minuteman Press Franchise Conversion Program, Jason purchased independent print shop All American Print & Copy Center, which was in business for 40 years, and took over the location in September 2021. Jason says, “ The biggest advantage of buying this business was having an established clientele. We did our research and made sure the owners were respected by their clients. There was also 40 years of history and track record as well.” What is it like for Jason to be a new local business owner in Red Bank? He says, “Once you make that leap, it’s a very exciting experience to own your own business. We have a vibrant community here and I see the long-term growth potential. I am looking forward to making Minuteman Press a real pillar and trusted business partner in Red Bank / Middletown Township.” Jason further explains, “I think we have a tremendous opportunity to expand our wide format printing business with banners, posters, and signage remaining in high demand for our clients. I am also looking forward to bolstering our in-house mailing and direct mail services to help other local businesses reach their target audiences.” Prior to franchising, Jason worked in medical publishing and digital marketing. He also ran a number of small consulting businesses in his career. He says, “A combination of things – including the pandemic and economic forces – made me decide to go fully into business ownership. My wife Renee has an entrepreneurial spirt as well.” He adds, “ Minuteman Press International and our Regional Vice President Jim Galasso guided us through the purchase of the business step by step. Jim made the process easier to manage and I couldn’t have done this on my own without the help from the team at Minuteman Press.” Why Minuteman Press? Jason answers, “We did a lot of research and Minuteman Press jumped out to us on a number of levels. They were on a lot of top franchise lists, they appealed to people who hadn’t owned a business, and the business seemed easy to learn. In addition to being a highly respected franchise, Minuteman Press had a reasonable cost of entry and I appreciate their cap on royalties.” He continues, “The support has been wonderful. Because there is a 40-year history of the independent print shop we purchased, we have been transitioning the business. It’s great to have the training and support especially since I had not run a business of this scope before.” When asked about the keys to making that leap and becoming a business owner, Jason shares, “I think the two biggest keys to owning a business are to really make sure you feel 100% comfortable with the business model, and to believe in your products and services. Also, it is important to be proactive but also have patience after buying the business. Think about growth potential, and understand there is a learning curve. That’s normal for everyone.” Minuteman Press in Red Bank is located at 518 Route 35, Red Bank, NJ 07701. For more information, call 732-758-6200 or visit their website: https://minuteman.com/us/locations/nj/red-bank. Learn more about #1 rated Minuteman Press franchise opportunities at https://minutemanpressfranchise.com. For more information on the Minuteman Press Franchise Conversion Program, visit https://bit.ly/minutemanpressconversions. Contact Details Minuteman Press International Chris Biscuiti +1 631-249-1370 cbiscuiti@mpihq.com Company Website https://minutemanpressfranchise.com

January 24, 2022 10:00 AM Eastern Standard Time

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NICOLAS JIMENEZ NAMED DIRECTOR OF GOVERNMENT AFFAIRS FOR COMCAST HOUSTON

Comcast Houston

Nicolas Jimenez has been named director of Government Affairs for Comcast’s Houston Region. In this role, Jimenez will be responsible for overseeing regulatory, franchising, and public policy matters across the entire region. “I’m so excited to join the terrific Comcast team in our Houston region and continue to build on the excellent relationships we have with our government and community partners,” Jimenez said. “My family and I are thrilled to now be part of America’s most diverse city and to a region known for growth, hospitality, and innovation.” Before joining the Houston team, Jimenez led Comcast’s government affairs efforts in South Metro Denver and Southern Colorado. He also worked at Comcast’s Philadelphia headquarters, where he served as national partnerships lead for Internet Essentials, Comcast’s signature community impact initiative aimed at helping income-constrained households get online. Jimenez is a passionate lifelong learner and community-oriented leader, who has a long history of development and paying it forward. “We are excited to have Nicolas join our Comcast Houston team,” said Toni Beck, vice president of External Affairs, Comcast Houston. “His expertise and background in government affairs, passion for digital equity and meaningful stakeholder engagement will be an invaluable asset as we deepen our connection with communities and customers, remain laser-focused on closing the digital divide and grow Comcast’s business in the Houston area.” Jimenez replaces Melinda Little who was promoted to a government affairs role in the Company’s central division. Jimenez is a graduate of Temple University, Fox School of Business. He is a native of San Juan, Puerto Rico, who enjoys volunteering and spending time with his wife and kids. Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company that connects people to moments that matter. We are principally focused on broadband, aggregation, and streaming with 57 million customer relationships across the United States and Europe. We deliver broadband, wireless, and video through our Xfinity, Comcast Business, and Sky brands; create, distribute, and stream leading entertainment, sports, and news through Universal Filmed Entertainment Group, Universal Studio Group, Sky Studios, the NBC and Telemundo broadcast networks, multiple cable networks, Peacock, NBCUniversal News Group, NBC Sports, Sky News, and Sky Sports; and provide memorable experiences at Universal Parks and Resorts in the United States and Asia. Visit www.comcastcorporation.com for more information. Contact Details Foti Kallergis +1 832-986-0196 Foti_Kallergis@comcast.com Company Website https://houston.comcast.com/

January 24, 2022 05:00 AM Central Standard Time

NYPA and SIGA Explore Using Level-0 Monitoring Technology To Overcome Cybersecurity Gaps in the Energy Sector

SIGA OT Solutions

The New York Power Authority (NYPA), America's largest state power organization and SIGA OT Solutions, a leading OT cybersecurity company, formed a collaboration in 2019 as part of a New York State economic development partnership, and have published a white paper based on their findings, called Overcoming Cybersecurity Gaps in the Energy Sector: How to Address Stuxnet-Type Scenarios Using Level-0 Monitoring. NYPA identified cyberattacks as a major threat to its operations in the coming years. NYPA’s cyber division—together with the AGILe team—aimed to reduce the risk of cyber-attacks on its facilities. The main objective of the collaboration is to reveal otherwise undetectable cyber threats—such as unique Stuxnet-type scenarios—using SigaGuard, an advanced electrical signal conditioning and analysis solution. SigaGuard is the leading process-oriented detection (POD) solution based on Level 0 information which cannot be tampered with or masked. Cybersecurity gaps in OT environments need to be addressed taking a multi-level approach, with ongoing threat analysis to minimize the attack surface of potential hackers. When considering adversary tactics and threat models, there is an apparent gap in the field level of the process and sensors, Level 0. This gap was exploited in several cases in recent years and can cause dangerous situations—which can impact the OT process and endanger lives. The recently published white paper describes how NYPA and SIGA collaborated in a simulated attack environment to test these scenarios. The sequence of attacks was carefully designed and executed by NYPA’s AGILe lab team and cyber experts, focusing on the main cyber scenarios which affect the real operation of a sub-station with either false or no reporting to the control level. The test outcome validates the significance of Level 0 monitoring as a holistic approach towards OT cybersecurity, clearly demonstrating the unique advantages of combining POD and Level 0 data. Focusing on electric signals—before they are converted into data packets and filtered by the PLC—is probably the most effective technique for accurately identifying an operation anomaly, regardless of the cause. It can bring the highest possible level of visibility into process equipment and sensor functioning, closing an intractable gap against determined adversaries. Link to white paper: https://sigasec.com/resources/overcoming-cybersecurity-gaps-in-the-energy-sector-how-to-address-stuxnet-type-scenarios-using-level-0-monitoring/ Alan Ettlinger, Sr. Director, Research, Technology Development and Innovation at New York Power Authority, noted: “NYPA places a priority on preventing any downtime, failure or malfunctions of its mission-critical infrastructure, and we invest a great deal of effort and resources to ensure resilience and security. SigaGuard’s monitoring system that detects anomalous behavior and provides real-time validation of process data was demonstrated in a substation environment, which is one of our critical assets, and conforms with NYPA’s innovative deployment plan in the areas of process resilience and security.” Amir Samoiloff, co-founder and CEO of SIGA, added: “SIGA’s cooperation with NYPA has demonstrated a strong and strategic bond with a major utility in the U.S., with the highest professional conduct. This collaboration became possible due to the excellent expertise and motivation of the NYPA team. SIGA is looking forward to deepening its partnership with NYPA’s elite cyber protection team by further integrating SIGA’s cyber security solution, SigaGuard, into additional NYPA critical infrastructure centers.” About NYPA NYPA is the largest state public power organization in the US, operating 16 generating facilities and more than 1,400 circuit-miles of transmission lines. More than 80 percent of the electricity NYPA produces is clean renewable hydropower. NYPA uses no tax money or state credit. It finances its operations through the sale of bonds and revenues earned in large part through sales of electricity. For more information visit www.nypa.gov SIGA OT Solutions Developer of SigaGuard, a technology platform that providesincipient failure detection for infrastructure operators to improve the reliability, safety, and cybersecurity of their assets. SIGA’s technology is US patented and ISO / IEC 27001 certified providing OT monitoring, anomaly detection and cybersecurity solutions for commercial, industrial, critical infrastructure, ICS and SCADA systems. SIGA Data Security and SIGA OT Solutions Inc., a Delaware corporation, boasts satisfied customers in the United States, Europe, Singapore, Japan, and Israel, and were named a Gartner "Cool Vendor" for Industrial IoT and OT Security, and is a recipient of the EU Research and Innovation program - Horizon 2020. For more information visit www.sigasec.com Contact Details SIGA OT Solutions Ilan Sosnovitch +972 50-327-3092 ilan.s@sigasec.com Company Website https://sigasec.com/

January 20, 2022 09:03 AM Eastern Standard Time

ACCOUNT HOLDERS AT DONORSTRUST SET ASIDE MORE THAN $1 BILLION FOR CHARITY IN 2021

Donors Trust

The team at DonorsTrust, a donor-advised fund (DAF) provider committed to encouraging philanthropic giving and protecting donor intent, today announced that accountholder contributions made in 2021 more than doubled from 2020 to exceed $1 billion dollars. This significant milestone demonstrates the continued generosity of existing accountholders and new philanthropists choosing to open or transfer accounts to DonorsTrust. Most importantly, by contributing such funds to a donor-advised fund, it ensures these individual funds can only be used for philanthropic purposes that benefit an operating charity. “The philanthropic spirit is alive and well as donors increase giving, give more strategically and more frequently,” stated Lawson Bader CEO of DonorsTrust. “Donor-advised funds remain the fastest growing charitable vehicle in the country to centralize and simplify giving. We are excited to provide these critical services to philanthropists at a time when charitable organizations need it most.” In addition to the more than $1 billion in contributions flowing into DonorsTrust accounts during 2021, grant recommendations from accountholders (essentially, a donation made from a DAF to a charity) are also on a record-breaking pace. On Giving Tuesday (November 30), DonorsTrust announced it was on track to exceed 2020 grants to nonprofit organizations – both in amount and total grants. In 2019, DonorsTrust accountholders recommended $163 million in grants to 751 charities in nearly every U.S. state, representing an increase of 12% in grant recommendations compared to2018. In 2020, DonorsTrust paid out more than $186 million to charitable causes. With the expected surge in additional giving around the holidays and year-end, the amount in 2021 would break records again. December 2021 was the busiest month on record for grant-making in DonorsTrust’s twenty-plus year history with 2,905 total grants. Grants were up nearly 20% in 2021 over the previous year. In a recent Giving Ventures Podcast interview Bader stated that, “…We push donor-advised funds in general because they really are for anybody. They’re not just for trillionaire, millionaire, billionaires. It’s for anybody, and I’m encouraged by the growth of donor-advised funds across the entire industry these last many years…” “While we are pleased with so many new accounts and an influx of contributions into those accounts, we are even more excited that our payout rates are among the highest in the industry,” Bader said. “Our account holders are focused on addressing issues now and are active givers to organizations that need it most in these critical times.” “In previous years, DonorsTrust account holders requested more money to be dispersed from their DAFs than they contributed into the account,” Bader explains “New accounts are generating more money going into DonorsTrust for future donations, which will surely be utilized quickly. It is a great way to start the New Year, especially considering our account holders are active, not idle.” ### To learn more DAFs and DonorsTrust, please visit http://www.donorstrust.org and listen to the Giving Ventures Podcast here: https://www.donorstrust.org/podcast/. Established in 1999 as a 501(c)(3) public charity, DonorsTrust is a community of donors devoted to creating a better future. Our donors support charities they believe protect our Nation’s constitutional liberties and strengthen civil society through private institutions rather than with government programs. Our boutique size lets us offer our donors personal attention and advice that helps them achieve their philanthropic goals. We ensure that our donors’ intentions are protected and offer them a simple, effective and tax-advantaged way to give. Since inception, DonorsTrust has granted out over $1.6 billion to over 4,000 charities that protect our constitutional liberties and strengthen civil society without government funding. Contact Details kglobal Dan Rene +1 202-329-8357 daniel.rene@kglobal.com Company Website https://www.donorstrust.org/

January 13, 2022 01:56 PM Eastern Standard Time

Surety Industry Launches Contractor Bonding Education & Mentoring Program

SFAA

The Surety & Fidelity Association of America (SFAA) and the National Association of Surety Bond Producers (NASBP) are pleased to announce they have jointly developed and launched the surety industry’s new Contractor Bonding Education & Mentoring Program. This free program helps small, new, emerging, minority-owned and other disadvantaged contractors learn how to qualify for construction surety bonds, thereby expanding their business opportunities and providing the services and benefits of these bonds. The Contractor Bonding Education & Mentoring Program includes two components: a set of eLearning modules available online 24/7, which can be taken on demand at the learner’s pace, and an optional mentor program with industry professionals who can provide practical advice and recommendations for the mentee to follow in their efforts to achieve bonding. “The surety industry has a longstanding commitment to providing resources and programs to new and emerging minority contractors. The Contractor Bonding Education & Mentoring Program was specifically designed by industry experts to provide the education needed to understand the bond qualification process,” said Lee Covington, president and CEO of SFAA. “By combining the modernized eLearning platform with a mentoring component, minority, and other contractors now have the opportunity to learn firsthand from professionals inside the industry, gaining valuable insight into the bonding qualification process to expand their business opportunities.” “Many small construction businesses simply are unaware of the value that surety relationships can bring to their business,” related Mark McCallum, CEO of NASBP. “This state-of-the-art educational program conveys those advantages and empowers them with knowledge.” SFAA and NASBP have been joined by several leading construction trade associations to spread awareness of the new educational opportunity including the Associated Builders and Contractors (ABC), the Associated General Contractors of America (AGC), and the National Association of Minority Contractors (NAMC). “We look forward to making this program available to our AGC members, specifically underserved or disadvantaged contractors,” said Stephen E. Sandherr, chief executive officer of the Associated General Contractors of America. “It provides a great foundation on the bonding application and qualification process and will help these contractors expand into new markets.” “The new Contractor Bonding Education & Mentoring Program is a valuable resource for underrepresented contractors,” said Michael Bellaman, president and CEO of Associated Building and Contractors. “The mentoring component is a critical piece, as these contractors can utilize the experience and expertise of professionals in the surety industry to gain practical knowledge about qualifying for a bond.” For more information about the Contractor Bonding Education & Mentoring Program, or to register, visit www.contractorbondinged.org. ### The Surety & Fidelity Association of America (SFAA) is a nonprofit, nonpartisan trade association representing all segments of the surety and fidelity industry. Based in Washington, D.C., SFAA works to promote the value of surety and fidelity bonding by proactively advocating on behalf of its members and stakeholders. The association’s more than 425 member companies write 98 percent of surety and fidelity bonds in the U.S. For more information visit www.surety.org. Founded in 1942, the National Association of Surety Bond Producers (NASBP) is the association of and resource for surety bond producers and allied professionals. NASBP members specialize in providing surety bonds for construction contracts and other purposes to companies and individuals needing the assurance offered by surety bonds. https://www.nasbp.org Contact Details SFAA Peter Roth - Vice President – Strategic Communications, Marketing & Research +1 703-401-0676 proth@surety.org Company Website https://surety.org/

January 13, 2022 09:55 AM Eastern Standard Time

Volatus Aerospace accelerates its Public Safety Initiative with the addition of advanced UAV Mobile Command Units

Volatus Aerospace Corp.

Volatus Aerospace Corp. (TSXV: VOL) (“Volatus”) is pleased to announce that it has partnered with Illinois-based DRAXXON to market and sell fully integrated mobile command centers configured to support drone operations in a public safety environment. Demonstrations of these Mobile Command Centers and various public safety drones will provide an opportunity for first responders to evaluate customized solutions to meet their tactical requirements. The Mobile Command Center enhances Volatus’ integrated solutions for public safety agencies. “The public safety market is rapidly adopting the use of tactical drones and the application of Drones as First Responder. We are committed to being a leading provider of turnkey solutions in this sector,” said Glen Lynch, Volatus CEO. “Mobile Command Centers provide all the components of a rapid response unit including drone communications, flight operations, and live data feeds. DRAXXON is a leading manufacturer of high-quality, specialized vehicles designed for multi-mission capabilities. Innovation and quality make them a perfect partner for our public safety initiative.” DRAXXON CEO Brock Wilkerson remarked, “Partnering with Volatus and integrating their various drones, mission control systems, and intelligence offerings with our high quality, specialized vehicle solutions, results in powerful resources for first responders.” According to Markets&Markets in their 2021 report ‘Unmanned Aerial Vehicle (UAV) Market,’ the global government and law enforcement market is forecast at US$5.72B by 2026 growing at a CAGR of 17.1%. The public safety market is a targeted growth sector for Volatus. “Delivery of the first vehicle is scheduled for January 25 th and our North American roadshow will begin in March," said Dean Attridge, VP of Solutions Engineering. "We will be showcasing our fully integrated solution at the International Security Conference & Exhibition (ISC) West tradeshow.” About Volatus Aerospace: Volatus Aerospace is a leading provider of integrated drone solutions. Operating a vast pilot network with offices throughout Canada, the United States, and South America, Volatus provides enterprise and industrial solutions including training, equipment sales & support, imaging & inspection services, drone cargo solutions, design & manufacture, and research & development. With a rapidly expanding network of strategic partnerships and acquisitions, Volatus is driving the full potential of UAV technologies around the world and shaping the industry of tomorrow. Forward-Looking Statement: This news release contains statements that constitute “forward-looking information” within the meaning of applicable securities laws, including statements regarding the plans, intentions, beliefs and current expectations of the Corporation with respect to future business activities and operating performance. Often, but not always, forward-looking information can be identified by the use of words such as “plans”, “expects”, “is expected”, “budget”, “scheduled”, “estimates”, “forecasts”, “intends”, “anticipates”, or “believes” or variations (including negative variations) of such words and phrases, or statements formed in the future tense or indicating that certain actions, events or results “may”, “could”, “would”, “might” or “will” (or other variations of the foregoing) be taken, occur, be achieved, or come to pass. Forward-looking information includes information regarding (i) the business plans and expectations of the Corporation; and (ii) expectations for other economic, business, and/or competitive factors. Forward-looking information is based on currently available competitive, financial and economic data and operating plans, strategies or beliefs as of the date of this news release, but involve known and unknown risks, uncertainties, assumptions and other factors that may cause the actual results, performance or achievements of the Corporation to be materially different from any future results, performance or achievements expressed or implied by the forward-looking information. Such factors may be based on information currently available to the Corporation, including information obtained from third-party industry analysts and other third-party sources, and are based on management’s current expectations or beliefs. Any and all forward-looking information contained in this news release is expressly qualified by this cautionary statement.Investors are cautioned that forward-looking information is not based on historical facts but instead reflects expectations, estimates or projections concerning future results or events based on the opinions, assumptions and estimates of management considered reasonable at the date the statements are made. Forward-looking information reflects the Corporation’s current beliefs and is based on information currently available to it and on assumptions it believes to be not unreasonable in light of all of the circumstances. In some instances, material factors or assumptions are discussed in this news release in connection with statements containing forward-looking information. Such material factors and assumptions include, but are not limited to: the impact of the COVID-19 pandemic on the Corporation; meeting the continued listing requirements of the TSXV; and anticipated and unanticipated costs and other factors referenced in this news release and the Circular, including, but not limited to, those set forth in the Circular under the caption “Risk Factors”. Although the Corporation has attempted to identify important factors that could cause actual actions, events or results to differ materially from those described in forward-looking information, there may be other factors that cause actions, events or results to differ from those anticipated, estimated or intended. The forward-looking information contained herein is made as of the date of this news release and, other than as required by law, the Corporation disclaims any obligation to update any forward-looking information, whether as a result of new information, future events or results or otherwise. There can be no assurance that forward-looking information will prove to be accurate, as actual results and future events could differ materially from those anticipated in such statements. Accordingly, readers should not place undue reliance on forward-looking information. Contact Details Volatus Aerospace Corp. Rob Walker +1 514-447-7986 rob.walker@volatusaerospace.com Company Website https://volatusaerospace.com

January 12, 2022 07:00 PM Eastern Standard Time

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Kenny Clark Grows Minuteman Press Printing Franchise in McKinney, Texas

Minuteman Press International Inc

Minuteman Press in McKinney, Texas is located at 1502 W. University Drive, Suite 111. Owner Kenny Clark has owned the local printing franchise since August 2014. Operating as an essential business over the past two years, Kenny has consistently grown his sales and helped other local businesses meet their ever-changing needs for custom design, print, and marketing services. Kenny says, “We have worked hard to serve our customers with anything they have needed over the past two years and that hard work has paid off. I was born and raised in Texas, and one thing I did was remain open. I went to work every single day because I wanted to be there to answer the phone when other businesses weren’t. If you could hear the relief in their voices when I answered the phone, you would understand just how huge that personal touch and human connection was at that time.” “I was fortunate enough to remain open as an essential business, and by being there for new and existing clients at a time where they needed me most, that really was a big key to growing our business. Today, I am stronger than I was before the pandemic, and our client base is stronger as well.” -Kenny Clark, owner, Minuteman Press franchise, McKinney, Texas. With eight years of business under his belt including two years of operating under unprecedented circumstances, Kenny is able to share his insights and keys to growth for Minuteman Press in McKinney. He says, “We have many products that are in high demand, and the key to our success is that we sell ourselves through our actions. We offer speed and service, and a job done right, no matter what our clients need.” He continues, “We offer custom graphic design services with fast turnaround, which then leads to fast production of banners, signs, blueprints, business cards and stationery, and anything our clients need or want to grow their business through increased brand awareness and visibility. Direct mail has also been a growth point for us.” Why direct mail? Kenny explains, “I find printing to be one of the absolute core essentials of any marketing strategy. More than ever, we see that there are thousands of emails that get lost in the shuffle and deleted. When you have something in your hand that you can physically hold and touch, you are more likely to take a closer look at it. Emails can get swallowed up by spam filters and deleted with one click, while direct mail has that unique ability to capture someone’s attention because it’s right in their hands.” “Right now, one of my biggest clients is doing direct mail campaigns with us more than any other types of products and services. They have found that direct mail really works for them, and that Minuteman Press is the perfect local partner to help them design, print, and deliver their messages to best reach their target audience.” -Kenny Clark When it comes to marketing his business, Kenny takes a multi-faceted approach. “I tell my team all the time, we don’t just get out there and market for the sake of marketing. I like to say, ‘We quote it to win it.’ We have really focused on marketing ourselves on speed and service, and direct conversations with our clients. We are not the cheapest printer in McKinney, Texas, but if you want and need the job done right, I am your guy.” Kenny has also taken advantage of the proprietary Minuteman Press FLEX software as well as the Internet marketing resources available to him. “We used the FLEX software all of the time when quoting jobs for clients, and it’s a valuable tool to make sure we are managing pricing and production correctly. Specifically, I have been using the CSSP function that helps me see how to properly price orders for quotes based on current pricing trends. A year and a half ago, I really started bolstering our Internet marketing, and that has really paid off as well in generating new business.” “The support from Minuteman Press International has been exactly what it was promised to be. My Regional Vice President Pete Scaglione and the local field team are there for me. When I call them, they will jump through hoops to help me out. If I email the IT team at World Headquarters with a question about the FLEX software or anything else I need, I always receive quick replies that contain precise, detailed answers. We all have the same mindset, and we are all in this together.” -Kenny Clark Prior to franchising with Minuteman Press, Kenny saw his job in the electronics industry take him traveling around the world. “I had a working background in electronics, manufacturing of circuit boards, and business development. Flying everywhere was getting really old really fast and I wanted to be there for my kids. Minuteman Press helped me do that.” When asked about additional reasons Kenny chose to buy Minuteman Press in McKinney, Kenny answers, “At the end of the day, the cost to buy a Minuteman Press franchise was reasonable and cost less than most other franchises. The majority of franchises have the philosophy of ‘the more you make, the more we take.’ Essentially, you are punished for having a successful franchise, but that is not the case with Minuteman Press International. Their royalty cap was the deciding factor for me in joining Minuteman. I am allowed to keep more of my well-earned money and invest it back into the business as I see fit.” Kenny continues, “The other thing that other people don’t realize is the benefit of having low turnover due to the fact that we hire skilled workers. I looked into the fast food industry, and there just seemed to be too much turnover due to the nature of the work as well as other headaches that would carry over into weekends such as staffing as well as food supply.” He adds, “Not having to worry about the business on weekends and having that freedom is huge. You can’t put a price on that.” For those who are researching businesses including Minuteman Press, Kenny’s advice is this: “Ask yourself if you see yourself running the business you are buying Also, are you willing to do the work? The biggest mistake people make is that they open the business and hope that clients will just walk through your doors and automatically come to you. If you don’t get out and market, if you aren’t hustling, you are not going to make it. You have to want it and follow the business model, get out there and go get it. All of your marketing efforts will come back to you and pay off. I can attest to that.” For more information about Minuteman Press in McKinney, Texas, visit their website: https://minuteman.com/us/locations/tx/mckinney. Learn more about #1 rated Minuteman Press franchise opportunities at https://minutemanpressfranchise.com. Contact Details Minuteman Press International Chris Biscuiti +1 631-249-1370 cbiscuiti@mpihq.com Company Website https://minutemanpressfranchise.com

January 10, 2022 10:00 AM Eastern Standard Time

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Selling a Printing Business Explainer Video for Print Shop Owners

Minuteman Press International Inc

Contact Details Minuteman Press International Chris Biscuiti +1 631-249-1370 cbiscuiti@mpihq.com Company Website https://minutemanpressfranchise.com

December 27, 2021 10:00 AM Eastern Standard Time

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