News Hub | News Direct

Professional Services

Architecture CRM/Customer Service Consulting Government & Policy Human Resources Intellectual Property/Trademark/Patent Law Legal
Article thumbnail News Release

The Customer Experience Software and Services Market Will Reach $120 Billion Worldwide by 2026, According to Dash Research

Dash Network

Customer experience (CX) is typically defined as the sum of a customer’s experience with a product, brand, or service, encompassing all interactions before, during, and after a transaction. Providing a positive and pleasant CX is important to every business and organization, as few customers will continue a business relationship if they are treated poorly or with indifference. Moreover, according to a new report from Dash Research, CX has become the key differentiator between competitors, particularly as price and product selection have become somewhat irrelevant, due to the expansion and ubiquity of e-commerce. “Although improvements to the overall customer experience are largely driven by organizational change management, software is increasingly being used to support these initiatives by managing and making available the plethora of customer data that is captured or aggregated from a variety of sources,” says principal analyst Keith Kirkpatrick. Dash Research forecasts that the global market for CX and customer engagement (CE) software and services will expand to $119.7 billion by 2026, up from $78.3 billion in 2019, reflecting a 2019-2026 compound annual growth rate (CAGR) of 6.3%. This forecast represents an upgrade to Dash Research’s previous CX/CE forecast, published in 3Q 2021, due to increased estimates for market participants’ revenue, in addition to greater growth in Latin America and the Middle East & Africa. The CX market intelligence firm projects that five industry sectors will constitute approximately 55% of total revenue during the forecast period: Telecommunications Healthcare Financial Services & Insurance Retail/eTail Government/Public Sector Other industries with high growth rates between 2019 and 2026 include Media & Entertainment, Food & Beverage, and Consumer Products. Key drivers for market growth, according to the report, are as follows: The reopening and refocusing of businesses in the post-COVID era Demand for true omnichannel communications Data privacy and security issues The increasing focus on employees Predictions and next-best-actions become CX drivers An ongoing demand to create deeper and longer-lasting customer relationships Dash Research’s report, “CX Market Forecasts”, has been updated for 2022, and discusses the drivers and barriers of spending on CX software and services, as well as illustrating which segments and industries are likely to see the most investment over the next several years. It also includes insights into four industries that are driving the market spending (telecommunications, healthcare, financial services, and retail). A segmented list of notable software vendors is included in the report, as well as best-practice recommendations for market participants. An Executive Summary of the report is available for free download on the firm’s website. Dash Research, the market intelligence arm of Dash Network, provides in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user dynamics across industry sectors. Dash Research’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management, personalization & optimization, and employee experience. For more information, visit www.dashresearch.com or call +1.720.603.1700. Contact Details Clint Wheelock +1 720-603-1700 press@dashnetwork.com Company Website http://www.dashnetwork.com

July 07, 2022 05:15 AM Eastern Daylight Time

Image
Article thumbnail News Release

Minuteman Press Franchise Owners André and Cindie Nel Grow Business in Costa Mesa, CA

Minuteman Press International Inc

In January 2020, André and Cindie Nel realized their dream of owning a business in the US by purchasing their Minuteman Press franchise located at 2930 College Ave., Unit C in Costa Mesa. “We have both always been entrepreneurs at heart,” says Cindie. As a dynamic husband and wife duo, André and Cindie have combined their strengths to create a highly successful Minuteman Press business in Costa Mesa, California, with strong growth since buying the business during the pandemic and through to today. Journey from South Africa to Costa Mesa Hailing from South Africa, André, as part of an owner run business, built a significant multi temperature logistics and distribution company for several large US fast food franchise brands. Cindie, through her strong sales and account management skills, built an innovative telecommunications brand. Cindie shares, “André, recognizing the value in investing in leading US Franchise organizations, set about purchasing a franchise in the US. Minuteman Press International, with its solid track record and stellar reputation not only in the US but in other global markets including South Africa, made the Minuteman Press franchise opportunity a front runner. This, combined with André being a college marketing major and me being a public relations major, meant there was an obvious synergy in the commercial print world, and this made Minuteman Press the perfect business opportunity for us.” Now operating in Costa Mesa for over two and a half years, André and Cindie have fully integrated themselves and Minuteman Press into their community. André says, “Costa Mesa is an inclusive community with businesses choosing to shop and support local and we have seen huge benefits in both supporting and receiving local support. Support includes not only business but also sharing facilities and neighborhood responsibilities.” “With so much being ‘virtual’ in today’s society, print is still something tangible that people can touch and feel and use to connect more personally with potential and existing clients. If the pandemic has taught us anything, it is the importance of connecting with one another at every opportunity, be it postcards, brochures, apparel, signage, customized mailings, etc. Print is highly personal and society is craving more and not less of it.” -Cindie Nel, co-owner, Minuteman Press, Costa Mesa Building the Business in Costa Mesa To grow the business, André and Cindie have successfully differentiated themselves from the competition. André explains, “Earning our clients’ trust through personal service, quick turnarounds and over delivering on expectations sets us apart from our competitors. We’ve learned to understand each client’s specific requirements and tailor our solutions accordingly. Rather than be a ‘Jack of all Trades’ we strive to become an expert for their essential needs and grow into their requirements from there.” For Minuteman Press in Costa Mesa, key product growth areas include customized labels, stickers, books, and custom branded apparel. André says, “We’ve invested and skilled up in the label/sticker and book capabilities. We’ve realized the key is in-house, quick turnaround service. We are price competitive, however, not the cheapest in town. Our clients love our personal service, with pre-production samples and our ability to meet tight in-hand deadlines setting us apart from our larger competitors.” He continues, “We have also managed to grow our customized apparel business through a great partnership with a decorator with whom we work closely in understanding the balance between exceptional quality and meeting customer in hand dates.” When it comes to marketing the business, Cindie shares, “Our biggest growth initiatives have been online marketing through Google optimization, with our five-star Google Reviews being a massive contributing success factor. The Minuteman Press pedigree is also key in clients locating us through Internet search filters. Other major growth contributing factors have been personal networking and client referrals. One of our largest clients, a realty company, is a friend of ours and it’s rewarding to be a part of their marketing and business development success.” She adds, “When you’ve invested in paid Internet optimization and client referrals, it’s critical you answer the phone and email as quickly and as professionally as possible to ensure these opportunities are secured.” Why Minuteman Press? For André and Cindie, joining the Minuteman Press franchise family enabled them to realize their dream of owning a business while also providing additional resources and support. Cindie says, “Becoming integrated into the Minuteman Press franchise system has been seamless and successful due to the informative training at World HQ and the ongoing solid local support from our Regional VP Dan Byers and the local field team. Minuteman Press checks all the right boxes in terms of onboarding, operational and financial training, and franchise support.” She continues, “Additionally, where Minuteman Press hits the ball out the park is in the inclusive ‘Minuteman Press family’ culture where everyone supports each other in challenging times and cheers each other on and celebrates sincerely in each other’s achievements. This is what makes Minuteman Press the unique and special place that it is. During these unprecedented times we’ve all been facing, the kindness and generosity shown by our Minuteman Press family has been remarkable.” When asked about the rewards of business ownership, Cindie states, “Our biggest personal reward for owning our own business is that we get to remain connected with our children through time flexibility and the ability to support them financially. Our son, Ethan, is a Computer Science Engineering Major at UCSC. We love that we get to visit him and the beautiful campus and town of Santa Cruz. Our daughter, Madison, a Junior at San Clemente High School, is an aspiring actress and we love having the time and ability to share her dreams and passions.” Cindie adds, “Our professional rewards are how our clients have become our partners and friends resulting in doubling the turnover of our business in the brief two and a half years we’ve owned our shop. This has been achieved with the mindset that every project is about how we can add value to our clients’ businesses or employees. Without our strategic relationships with our suppliers and service providers this would be impossible, so we therefore value, support and deeply invest in these companies who are an extension of our family.” Advice to Others For others who are looking into owning a business, Cindie shares, “Our advice to business owners is to do as we did; learn from the best. The key to success is to know your local market and client base and to let them dictate what and how much to invest in in-house capabilities.” She concludes, “Become experts in your field. Never hand over a job that is anything less than exceptional and also package and label your orders in the manner that you as a client would like to receive them. Always be excited and enthusiastic about every job you do for your client and rewards will follow!” Minuteman Press in Costa Mesa is located at 2930 College Ave., Unit C, Costa Mesa, CA 92626. For more information, visit their website: https://minuteman.com/us/locations/ca/costa-mesa/ Learn more about #1 rated Minuteman Press franchise opportunities at https://minutemanpressfranchise.com. Contact Details Minuteman Press International Chris Biscuiti +1 631-249-1370 cbiscuiti@mpihq.com Company Website https://minutemanpressfranchise.com

July 06, 2022 10:00 AM Eastern Daylight Time

Image
Article thumbnail News Release

Volatus Aerospace Introduces Finance Program for Enterprise and Industrial Drone Solutions

Volatus Aerospace Corp.

Volatus Aerospace Corp. (TSXV: VOL) (OTCQB: VLTTF) ("Volatus" or "the Company") today announced the introduction of a full-service financing program for enterprise and industrial drone equipment to help drone service providers, public safety agencies and industrial clients leverage the rapid evolution of related technologies. The program includes rental, usage contracts, and customized funding arrangements for the sale of its Drone Solutions and will generally target transactions valued from $25,000 to over $2,000,000 with limits based on the creditworthiness of the client. “According to a 2021 report by Markets&Markets, the global drone industry is experiencing strong growth with an overall 16.4% CAGR. Enterprise and industrial drones are leading the segment growing at 26%. We recognize that facilitating the rapid adoption of disruptive drone technologies for commercial, public safety and industrial clients requires access to reasonable financing options. However, many traditional lenders are simply unfamiliar with this evolving sector,” explained Abhinav Singhvi, Volatus CFO. “By offering full-service financing options with terms from 24 to 60 months, we are making it easier for our clients to invest in higher value assets and solutions.” Glen Lynch, Volatus CEO added, “In addition to equipment and solution sales, Volatus is able to leverage our new programs to offer managed services using the most sophisticated drone solutions available. I consider this to be an important step to scaling the use of drone technology.” "We are proud to partner with Volatus Aerospace to introduce this new financing program for enterprise and industrial drone equipment," said François Nantel, President of Mitsubishi HC Capital Canada. "We understand that the right financing structure can be an important catalyst for project success. Therefore, this financing program will provide the necessary support to facilitate the accessibility of this evolving technology." More information on the program is available at volatusaerospace.com/equipment About Volatus Aerospace: Volatus Aerospace Corp. is a leading provider of integrated drone solutions throughout Canada, the United States, Latin America and most recently in Europe. Operating a vast pilot network, Volatus serves commercial and defense markets with imaging and inspection, security and surveillance, equipment sales and support, training, and design, manufacturing, and R&D. Through its subsidiary Volatus Aviation, Volatus carries on the business of aircraft management, charter sales, and cargo services using piloted, remotely piloted, and autonomous aircraft. About Mitsubishi HC Capital Canada Mitsubishi HC Capital Canada brings our consultative approach and expertise to customers of all sizes to help their businesses grow every day. Serving as a collaborative partner, we provide customized financing solutions for a wide range of industries, including manufacturing, construction, work trucks/transportation, IT, staffing, healthcare and clean technology/mobility. We are committed to the United Nations Sustainable Development Goals to improve the communities where we operate. Visit https://www.mhccna.com/en-ca Neither the TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in policies of the TSX Venture Exchange) accept responsibility for the adequacy or accuracy of this release. Forward-Looking Statement This news release contains statements that constitute “forward-looking information” within the meaning of applicable securities laws, including statements regarding the plans, intentions, beliefs and current expectations of the Corporation with respect to future business activities and operating performance. Often, but not always, forward-looking information can be identified by the use of words such as “plans”, “expects”, “is expected”, “budget”, “scheduled”, “estimates”, “forecasts”, “intends”, “anticipates”, or “believes” or variations (including negative variations) of such words and phrases, or statements formed in the future tense or indicating that certain actions, events or results “may”, “could”, “would”, “might” or “will” (or other variations of the foregoing) be taken, occur, be achieved, or come to pass. Forward-looking information includes information regarding (i) the business plans and expectations of the Corporation; and (ii) expectations for other economic, business, and/or competitive factors. Forward-looking information is based on currently available competitive, financial and economic data and operating plans, strategies or beliefs as of the date of this news release, but involve known and unknown risks, uncertainties, assumptions and other factors that may cause the actual results, performance or achievements of the Corporation to be materially different from any future results, performance or achievements expressed or implied by the forward-looking information. Such factors may be based on information currently available to the Corporation, including information obtained from third-party industry analysts and other third-party sources, and are based on management’s current expectations or beliefs. Any and all forward-looking information contained in this news release is expressly qualified by this cautionary statement. Investors are cautioned that forward-looking information is not based on historical facts but instead reflects expectations, estimates or projections concerning future results or events based on the opinions, assumptions and estimates of management considered reasonable at the date the statements are made. Forward-looking information reflects the Corporation’s current beliefs and is based on information currently available to it and on assumptions it believes to be not unreasonable in light of all of the circumstances. In some instances, material factors or assumptions are discussed in this news release in connection with statements containing forward-looking information. Such material factors and assumptions include, but are not limited to: the impact of the COVID-19 pandemic on the Corporation; meeting the continued listing requirements of the TSXV; and anticipated and unanticipated costs and other factors referenced in this news release and the Circular, including, but not limited to, those set forth in the Circular under the caption “Risk Factors”. Although the Corporation has attempted to identify important factors that could cause actual actions, events or results to differ materially from those described in forward-looking information, there may be other factors that cause actions, events or results to differ from those anticipated, estimated or intended. The forward-looking information contained herein is made as of the date of this news release and, other than as required by law, the Corporation disclaims any obligation to update any forward-looking information, whether as a result of new information, future events or results or otherwise. There can be no assurance that forward-looking information will prove to be accurate, as actual results and future events could differ materially from those anticipated in such statements. Accordingly, readers should not place undue reliance on forward-looking information. Source: Volatus Aerospace Corp. TSXV: VOL Contact Details Rob Walker +1 514-447-7986 rob.walker@volatusaerospace.com Company Website https://volatusaerospace.com

July 06, 2022 07:50 AM Eastern Daylight Time

Video
Article thumbnail News Release

Appier COO Winnie Lee named "Woman of the Year" at the Women in IT Asia Awards 2022

Appier

TAIPEI, TAIWAN - Media OutReach - 5 July 2022 - Appier, a leading artificial intelligence (AI) software-as-a-service (SaaS) company, announced today that its co-founder and COO Winnie Lee has been selected as "Woman of the Year" at the Women in IT Asia Awards 2022, held on June 28th. Woman of the Year Award is awarded to a woman who has demonstrated the highest degree of IT excellence, innovation and leadership over the last 2 years and shone a light on the significant achievements women in IT can achieve. Recipients of the award not only demonstrate outstanding business and/or technology focused achievements, but also provide examples on how they have actively sought to bring more diversity into the technology industry. Winnie Lee commented as follows “I believe diversity and inclusion are fundamental to the health and growth of the company. Appier has a team of very diversified talent from various backgrounds around the world. I will continue to make sure that Appier is a place where all people feel welcomed and valued, regardless of gender, nationality, or race or from any kind of background and identities, and that we provide an environment where one can work comfortably and perform at their best.” The IT industry has now transcended international borders and digital transformation is progressing at an accelerated rate. This is precisely the time when the industry needs more women and people of diverse backgrounds to help drive innovation. The Women in IT Asia Awards, co-presented by DiversityQ under Bonhill Group, the global leading media that advocates for diversity and inclusion and Information Age, the technology industry media, supports the technology industry in its mission to move the dial on diversity and inclusion. By providing a global platform to showcase role models and advocates, the awards share knowledge, break down digital boundaries, and promote the importance of inclusion in the technology sector. Now in its fourth year, the awards recognize women, alliances, and organizations across Asia that have made significant contributions to the technology industry. A total of 16 contributions were recognized this year, such as Diversity Lead of the Year and Next Generation Leader of the Year, honoring exceptional female leaders in a wide range of industries, from leading global companies to governments to non-profit organizations. About Appier Appier (TSE: 4180) is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier now has 17 offices across APAC, Europe and the U.S., and is listed on the Tokyo Stock Exchange. Contact Details Appier Media Contact pr@appier.com

July 05, 2022 09:00 AM Eastern Daylight Time

Image
Article thumbnail News Release

BDO PARTNERS WITH ENTIGRITY TO HELP MEMBER ACCOUNTING FIRMS

Entigrity Solutions

Entigrity has joined the BDO Alliance USA, a nationwide association of independently owned local and regional accounting, consulting, and service firms with similar client service goals. As an independent member of the BDO Alliance USA, Entigrity can expand the services offered to clients by drawing on the resources of BDO USA, LLP, one of the nation’s leading professional services firms, and other Alliance members. BDO USA currently serves clients through more than 65 offices and over 800 independent alliance firm locations nationwide. BDO Alliance USA enhances member firm capabilities through the availability of supplementary professional services, comprehensive management consulting services, focused industry knowledge, and internal training programs. “ We believe that the professionals from Entigrity share the BDO’s commitment to exemplary client service, and we want to welcome them into the BDO Alliance USA. We strive to establish relationships with service providers that can offer the kind of forward-looking capabilities that our Alliance members and their clients need. ” said Rob Merl, Practice Leader for the BDO Alliance USA’s Business Resource Network. “ Partnership with BDO, is a big leap for us, and also augurs well for all of their member firms, as they can now have access to global staffing solutions. Both partners have a common goal of making accounting firms more successful and efficient, and hence, it brings a lot of synergies together. We are already successfully working with 25+ BDO Alliance firms and have helped them in building offshore teams," said Shalin (Shawn) Parikh, CEO and Founder Entigrity. As staffing is the No. 1 challenge faced by accounting firms today, Offshore staffing, post pandemic, has been a strategy for many firms. And many firms are progressively looking at offshore staffing as an alternative to mitigate their staffing challenges. Indiana based firm Somerset CPAs, is one of the BDO Alliance member firms that has been using Entigrity’s services to fulfill their staffing needs. It currently has a team of 17 offshore professionals through Entigrity. Kim Dollin, a Principal Partner at Somerset CPAs, said, “ We looked at Entigrity as we needed more staff to help us out. We were getting business left and right. What we loved about this program was that we got to interview these individuals and have a say in the hiring and the stipulations of the agreement.. Initially, we hired auditors and today we have 7 full time Auditors.. We went on to hire 9 Full Time Tax professionals as well and 2 Virtual Assistants” Watch this video for more. It goes without saying that one of the main issues facing accounting businesses in the US and Canada is staffing challenges. The Big 4 and larger firms have opened their offshore offices in India. They have established numerous offices spread over India with a sizable offshore workforce. Entigrity is trying to help mid-size and regional firms in building their offshore teams without them having to come to India and undergo all the challenges of setting up infrastructure, doing compliance, data security, recruitment, IT set up, etc. Entigrity is democratizing access to global staffing for mid-size and regional firms. And Entigrity’s partnership with BDO will further help them in achieving this goal of helping mid-size and regional firms. About Entigrity Entigrity is a global leader in providing offshore staffing to accounting firms. It currently provides services to 600+ CPA and accounting firms globally, its clientele includes accounting and tax firms of all sizes, from small, sole practitioners to large, multi-employer accounting firms. It has offices in Toronto, Ontario, Houston, Texas, and 8 offices in India. Entigrity is the preferred offshoring partner to 30 of the top 100 Accounting firms across the country. Entigrity has been exclusively working with accounting firms for about a decade now. It has staffed a team of over 2000+ people who operate from their 8 secure offices in India for all positions. About the BDO Alliance USA The BDO Alliance USA is a nationwide association of independently owned local and regional accounting, consulting, and service firms with similar client service goals. The BDO Alliance USA presents an opportunity for these firms, by accessing the resources of BDO USA, LLP and other Alliance members, to expand services to their clients without jeopardizing their existing relationships or their autonomy. The BDO Alliance USA was developed to provide member firms with an alternative strategy for gaining competitive advantage in the face of a changing business landscape. The Alliance represents an opportunity for BDO to enhance relationships with reputable firms. The BDO Alliance USA is a subsidiary of BDO USA, LLP, a Delaware limited liability partnership. About BDO USA, LLP BDO is the brand name for BDO USA, LLP, a U.S. professional services firm providing assurance, tax, and advisory services to a wide range of publicly traded and privately held companies. For more than 100 years, BDO has provided quality service through the active involvement of skilled and committed professionals. The firm serves clients through more than 65 offices and over 800 independent alliance firm locations nationwide. As an independent member firm of BDO International Limited, BDO serves multinational clients through a global network of more than 95,000 people working in over 1,700 offices across 164 countries. BDO USA, LLP, a Delaware limited liability partnership, is the U.S. member of BDO International Limited, a UK company limited by guarantee, and forms part of the international BDO network of independent member firms. BDO is the brand name for the BDO network and for each of the BDO Member Firms. For more information, please visit: www.bdo.com The primary contact is Chris Rivera, Director Client Relations at chris@entigritysolutions.com (Feel free to schedule a quick introduction call ) or 646-827-4348 or The Business Resource Network Liaison is Brenda Sleeper at bsleeper@bdo.com Feel free to contact Chris or Brenda regarding Entigrity’s solutions and capabilities to help your accounting firm grow. Contact Details Entigrity Chris Rivera +1 646-827-4348 chris@entigritysolutions.com Company Website https://www.entigrity.com/

July 01, 2022 12:41 PM Eastern Daylight Time

Article thumbnail News Release

Velocity Global Expands Operations in Croatia

Velocity Global

Velocity Global, the leading provider of global talent solutions, today announced its expanded operations in Croatia to meet rising demand for its business solutions. The company’s leading-edge Global Work Platform TM provides a solution for businesses and talent to work with anyone, anywhere, anyhow. “Croatia is rich in talent and equipped to meet the needs of the growing remote workforce, which is why this expansion of our presence is a perfect fit,” said Laura Isaza, Velocity Global vice president of international PEO growth strategy. “Croatia will offer us the opportunity to expand the global talent pool for companies eager to recruit the very best employees.” Figures recently released by the European Union credit young people in Croatia (ages 16-24) with having the best digital skills in Europe, and the country boasts the highest English proficiency in Central and Eastern Europe and the Commonwealth of Independent States. The expansion into Croatia comes after Velocity Global recently raised $400 million in Series B funding and announced that the company’s workforce will double in size in 2022. With Croatia, Velocity Global now operates 29 entities in the EMEA region (Europe, the Middle East, and Africa). Velocity Global’s solutions allow businesses to hire talent regardless of where either one is located, including in Croatia. The company’s Global Work Platform TM allows businesses to seamlessly manage their contracts with employees in a way that fully complies with local laws and regulations. The expanded presence and establishment of a new entity in Croatia enables Velocity Global to meet the growing client demand for these solutions in the country. Learn more about Velocity Global’s solutions at www.velocityglobal.com. About Velocity Global Velocity Global accelerates the future of work for anyone, anywhere, anyhow. Its Global Work Platform TM simplifies the employer and talent experience through its proprietary cloud-based talent management technology, backed by personalized expertise and unmatched global scale. With talent solutions in more than 185 countries and all 50 United States, the platform combines global Employer of Record and Contractor Management to onboard, manage, and pay talent worldwide. Thousands of brands rely on Velocity Global to build global teams without the cost or complexity of setting up foreign legal entities or state registrations. Velocity Global was named a “Leader” in Global Employer of Record services by prominent analyst firm NelsonHall. Founded in 2014, the company has hundreds of employees across six continents. For more information, visit velocityglobal.com. Contact Details Velocity Global Erick Sanchez +1 720-650-4348 news@velocityglobal.com Company Website https://velocityglobal.com/

July 01, 2022 09:00 AM Eastern Daylight Time

Image
Article thumbnail News Release

Moose Cree First Nation Signs Ground-Breaking RPAS Technical Skills Training Agreement with Volatus Aerospace

Volatus Aerospace Corp.

Volatus Aerospace Corp. (TSXV:VOL, OTCQB:VLTTF) ("Volatus" or "the Company") is pleased to announce that it has signed an agreement on Monday, June 27, 2022 to provide ongoing RPAS technical skills training to Moose Cree First Nation members. The training activity will take place in the Moose Cree community and Volatus will mentor the nation in developing its critical skills and infrastructure for a robust RPAS business servicing the community. “Working with Moose Cree First Nation to establish an in-community base of trained RPAS operators is a very important first step in forming a foundation for a successful RPAS business” stated Rob Walker, Volatus COO. “We envisage Moose Cree’s RPAS capability developing into future cargo delivery, hot spot fire mapping, ice flow surveillance, search and rescue activities, and various infrastructure inspection capabilities.” Moose Cree Director of Economic Development, Stan Kapashesit stated: “We chose to work with Volatus and Indigenous Aerospace because of their broad knowledge base in all things RPAS. Their demonstrated expertise in pilot training, regulatory obligations and safety systems will prove invaluable as we look at our future growth into cargo operations, mapping, inspections, and search and rescue missions. We are proud to launch our RPAS initiative which will serve our community and build our knowledge and capacity to support growth and economic success.” About Volatus Aerospace: Volatus Aerospace Corp. is a leading provider of integrated drone solutions throughout Canada, the United States, and Latin America. Operating a vast pilot network, Volatus serves commercial and defense markets with imaging and inspection, security and surveillance, equipment sales and support, training, and design, manufacturing, and R&D. Through its subsidiary Volatus Aviation, Volatus carries on the business of aircraft management, charter sales, and cargo services using piloted, remotely piloted, and autonomous aircraft. Neither the TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in policies of the TSX Venture Exchange) accept responsibility for the adequacy or accuracy of this release. Forward-Looking Statement This news release contains statements that constitute “forward-looking information” within the meaning of applicable securities laws, including statements regarding the plans, intentions, beliefs and current expectations of the Corporation with respect to future business activities and operating performance. Often, but not always, forward-looking information can be identified by the use of words such as “plans”, “expects”, “is expected”, “budget”, “scheduled”, “estimates”, “forecasts”, “intends”, “anticipates”, or “believes” or variations (including negative variations) of such words and phrases, or statements formed in the future tense or indicating that certain actions, events or results “may”, “could”, “would”, “might” or “will” (or other variations of the foregoing) be taken, occur, be achieved, or come to pass. Forward-looking information includes information regarding (i) the business plans and expectations of the Corporation; and (ii) expectations for other economic, business, and/or competitive factors. Forward-looking information is based on currently available competitive, financial and economic data and operating plans, strategies or beliefs as of the date of this news release, but involve known and unknown risks, uncertainties, assumptions and other factors that may cause the actual results, performance or achievements of the Corporation to be materially different from any future results, performance or achievements expressed or implied by the forward-looking information. Such factors may be based on information currently available to the Corporation, including information obtained from third-party industry analysts and other third-party sources, and are based on management’s current expectations or beliefs. Any and all forward-looking information contained in this news release is expressly qualified by this cautionary statement. Investors are cautioned that forward-looking information is not based on historical facts but instead reflects expectations, estimates or projections concerning future results or events based on the opinions, assumptions and estimates of management considered reasonable at the date the statements are made. Forward-looking information reflects the Corporation’s current beliefs and is based on information currently available to it and on assumptions it believes to be not unreasonable in light of all of the circumstances. In some instances, material factors or assumptions are discussed in this news release in connection with statements containing forward-looking information. Such material factors and assumptions include, but are not limited to: the impact of the COVID-19 pandemic on the Corporation; meeting the continued listing requirements of the TSXV; and anticipated and unanticipated costs and other factors referenced in this news release and the Circular, including, but not limited to, those set forth in the Circular under the caption “Risk Factors”. Although the Corporation has attempted to identify important factors that could cause actual actions, events or results to differ materially from those described in forward-looking information, there may be other factors that cause actions, events or results to differ from those anticipated, estimated or intended. The forward-looking information contained herein is made as of the date of this news release and, other than as required by law, the Corporation disclaims any obligation to update any forward-looking information, whether as a result of new information, future events or results or otherwise. There can be no assurance that forward-looking information will prove to be accurate, as actual results and future events could differ materially from those anticipated in such statements. Accordingly, readers should not place undue reliance on forward-looking information. Source: Volatus Aerospace Corp. TSXV: VOL Contact Details Rob Walker +1 514-447-7986 rob.walker@volatusaerospace.com Company Website https://volatusaerospace.com

June 30, 2022 07:50 AM Eastern Daylight Time

Image
Article thumbnail News Release

Growth in the Customer Insights & Feedback Market Is Being Fueled by Digital Transformation and Artificial Intelligence Adoption, According to Dash Research

Dash Network

The technologies that enable customer experience (CX), such as customer relationship management (CRM), customer data and analytics, personalization & optimization, contact center solutions, and employee experience (EX) solutions, are all integral to companies aspiring to build strong CX programs. However, according to a new report from Dash Research, it is the use of customer insights & feedback technologies that provides the ignition for all of these solutions. These tools provide the direct link between not only customer and company, but also employee. The flow of customer information, both directly asked for and gathered through indirect sources, is critical to the success of CX. Dash Research forecasts that the global market for customer insights & feedback software and services will grow from $5.4 billion in 2021 to nearly $8.0 billion by 2026, an increase of 48%. The CX market intelligence firm anticipates that insights & feedback platforms will represent 55% of the revenue mix during the forecast period, with services constituting 25% and applications composing 20% of the total. “Customer insights & feedback has long evolved past simple surveys and outreach,” says senior analyst Sherril Hanson. “There has been an explosion in customer data type and channel options and vendors have responded by offering a wide range of comprehensive solutions to support not just engaging and easy to set up data collection, but also sophisticated data analytics, insight generation, relevant dashboards, and tools to enable those insights to turn into action.” Hanson adds that at times, this platform evolution is at odds with the widely varying levels of CX maturity in the industry, with some companies lacking the operational processes or company-wide culture to take their CX program to the next level. Consumer sentiment toward feedback is likewise evolving with high expectations placed upon companies to provide timely and empathic responses. Customers want the opportunity to be heard and acknowledged, but on their own terms and via their own channel choice. They also want action taken quickly and in a focused, personalized manner. Dash Research’s analysis finds that the key market drivers spurring the purchase of customer insights & feedback software and services include the following: The move to digital has created an enormous number of channels and sources for feedback. Artificial intelligence (AI) technologies allow for the streamlining of analysis, more successful leveraging of unstructured data, and the development of more novel collection methods. Consumer expectations for quick response are spurring strong interest in technologies that enable insights to action/closing the feedback loop. Insight and feedback technologies provide the needed link between EX and CX. A high need exists to better prioritize initiatives and identify churn risk. However, there are many barriers for organizations when attempting to deploy customer insights & feedback solutions, many of which are internal and operational. The key barriers tempering the growth of customer insights & feedback include the following: Lack of CX maturity in organizations. Too much outreach can alienate end users. Inability to move beyond collection and metrics. Internal technologies and priorities lead to data silos hindering information flow. Dash Research’s report, “Customer Insights & Feedback”, focuses on the customer insights & feedback software platforms, applications, and services that are offered to help companies achieve excellent CX. These solutions are an integral part of a customer’s experience and, if done correctly, will be a positive engagement, resulting in less churn, deeper loyalty, and the potential for customers to turn into promoters. From a company viewpoint, successful deployments can boost CX metrics, which are often then linked to an improved return on investment (ROI). Further, these technologies help companies prioritize and focus on the actions that will cause the greatest positive effect and identify other internal points of friction that affect EX. An Executive Summary of the report is available for free download on the firm’s website. Dash Research, the market intelligence arm of Dash Network, provides in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user dynamics across industry sectors. Dash Research’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management, personalization & optimization, and employee experience. For more information, visit www.dashresearch.com or call +1.720.603.1700. Contact Details Dash Research Clint Wheelock +1 720-603-1700 press@dashnetwork.com Company Website http://www.dashnetwork.com

June 29, 2022 05:15 AM Eastern Daylight Time

Image
Article thumbnail News Release

New Report Details How to Reduce Carbon Emissions by 22% in Global Supply Chain by Adopting a Freight Data Exchange Standard

Coalition for Reimagined Mobility

The Coalition for Reimagined Mobility (ReMo), a global initiative created to shape policy and ideas for more equitable and sustainable movement of people and goods around the world, today released a report that details the impact of freight sector data sharing to improve the sustainability and reliability of the global supply chain. The report includes new modeling from the International Transport Forum (ITF), which found that the adoption of an open freight data exchange standard would not only improve operational efficiencies across the supply chain, reducing the unprecedented level of goods stuck at global ports, it will also result in an estimated 22% reduction in carbon emissions by 2050 and eliminate 2.5 billion barrels of oil per year. Freight data exchange standards are open or freely available technical specifications that define how to share critical information to seamlessly facilitate global freight logistics. Standardizing the exchange of freight data will support a transition to widespread software-enabled communication forming the backbone of better stakeholder coordination across the global supply chain. Clean Fuel and Electrification Are Not Enough to Decarbonize the Freight Sector “We need a comprehensive plan of action to decarbonize our global freight sector,” said Mary Nichols, co-chair of the Coalition for Reimagined Mobility. “Business as usual is not an option. As we transition to increasingly lower carbon fuels, vessels and vehicles, we must also rapidly deploy technology solutions that will drive operational efficiencies - and critically needed climate benefits - across the global supply chain.” ReMo partnered with the ITF to use its globally renowned freight emissions model to quantify emissions reductions that could be generated by data exchange to share logistical data in near real-time and streamline the supply chain. The impact is significant, including: A reduction of sea freight emissions by 280 million tons of carbon per year and road freight emissions by 360 million tons of carbon per year; Elimination of 2.5 billion barrels of oil per year; and A 6-percent cost savings per ton-kilometer. A Freight Data Exchange Standard Will Increase Freight System Resilience and Sustainability While Reducing Oil Dependence. Digitalization of the freight sector has lagged as market and regulatory failures have created barriers to change. The time for action is now. The Coalition for Reimagined Mobility calls on policymakers to take the following steps immediately: Require the use of freight data exchange standards as a condition for accessing ports. Deploy freight data exchange standards that communicates near real-time operational data. Allocate authority to national governments and ports to require the use of freight data exchange standards. Allocate seed funding to ports and industry stakeholders to deploy data exchange standard pilots and projects. Initiate and fund targeted intermodal exchange and smart steaming programs to realize near-term emissions reduction benefits. “The world’s largest shippers and major supply chain players must work together to forge a new path to decarbonization and resilience by embracing digitalization and a globally accepted freight data exchange standard,” said Michael Hynekamp, COO, Wallenius Wilhelmsen ASA. “We, alongside members of the Coalition, are committed to reimagining the freight system in collaboration with private and public organizations around the world. Digital transformation is the way towards our sustainable future.” Visit this link to download the full report. For more information about the Coalition for Reimagined Mobility, and a detailed list of commissioners, please visit: https://reimaginedmobility.org/about/. About the Coalition for Reimagined Mobility The Coalition for Reimagined Mobility (ReMo) is a global effort of industry, government and academic leaders shaping more equitable and sustainable policy solutions that leverage technology to improve the movement of people and goods. As an initiative of SAFE, the Coalition for Reimagined Mobility conducts research and advocacy to advance economically sustainable policies and platforms that prioritize people and the planet. For more information visit, reimaginedmobility.org. About the International Transport Forum The International Transport Forum is an intergovernmental organisation with 64 member countries. It acts as a think tank for transport policy and organises the Annual Summit of transport ministers. ITF is the only global body that covers all transport modes. The ITF is administratively integrated with the OECD yet politically autonomous. Visit www.itf-oecd.org. Contact Details Coalition for Reimagined Mobility (ReMo) Ashley Simmons +1 202-341-9508 asimmons@reimaginedmobility.org International Transport Forum (ITF) Michael Kloth +33 6 15 95 03 27 Michael.KLOTH@itf-oecd.org Racepoint Global Paul Rechichi +1 617-624-3221 CoalitionReMo@racepointglobal.com Company Website https://reimaginedmobility.org/

June 28, 2022 04:07 AM Eastern Daylight Time

12345 ... 74