News Hub | News Direct

Professional Services

Architecture CRM/Customer Service Consulting Government & Policy Human Resources Intellectual Property/Trademark/Patent Law Legal
Article thumbnail News Release

Surety Industry Launches Contractor Bonding Education & Mentoring Program

SFAA

The Surety & Fidelity Association of America (SFAA) and the National Association of Surety Bond Producers (NASBP) are pleased to announce they have jointly developed and launched the surety industry’s new Contractor Bonding Education & Mentoring Program. This free program helps small, new, emerging, minority-owned and other disadvantaged contractors learn how to qualify for construction surety bonds, thereby expanding their business opportunities and providing the services and benefits of these bonds. The Contractor Bonding Education & Mentoring Program includes two components: a set of eLearning modules available online 24/7, which can be taken on demand at the learner’s pace, and an optional mentor program with industry professionals who can provide practical advice and recommendations for the mentee to follow in their efforts to achieve bonding. “The surety industry has a longstanding commitment to providing resources and programs to new and emerging minority contractors. The Contractor Bonding Education & Mentoring Program was specifically designed by industry experts to provide the education needed to understand the bond qualification process,” said Lee Covington, president and CEO of SFAA. “By combining the modernized eLearning platform with a mentoring component, minority, and other contractors now have the opportunity to learn firsthand from professionals inside the industry, gaining valuable insight into the bonding qualification process to expand their business opportunities.” “Many small construction businesses simply are unaware of the value that surety relationships can bring to their business,” related Mark McCallum, CEO of NASBP. “This state-of-the-art educational program conveys those advantages and empowers them with knowledge.” SFAA and NASBP have been joined by several leading construction trade associations to spread awareness of the new educational opportunity including the Associated Builders and Contractors (ABC), the Associated General Contractors of America (AGC), and the National Association of Minority Contractors (NAMC). “We look forward to making this program available to our AGC members, specifically underserved or disadvantaged contractors,” said Stephen E. Sandherr, chief executive officer of the Associated General Contractors of America. “It provides a great foundation on the bonding application and qualification process and will help these contractors expand into new markets.” “The new Contractor Bonding Education & Mentoring Program is a valuable resource for underrepresented contractors,” said Michael Bellaman, president and CEO of Associated Building and Contractors. “The mentoring component is a critical piece, as these contractors can utilize the experience and expertise of professionals in the surety industry to gain practical knowledge about qualifying for a bond.” For more information about the Contractor Bonding Education & Mentoring Program, or to register, visit www.contractorbondinged.org. ### The Surety & Fidelity Association of America (SFAA) is a nonprofit, nonpartisan trade association representing all segments of the surety and fidelity industry. Based in Washington, D.C., SFAA works to promote the value of surety and fidelity bonding by proactively advocating on behalf of its members and stakeholders. The association’s more than 425 member companies write 98 percent of surety and fidelity bonds in the U.S. For more information visit www.surety.org. Founded in 1942, the National Association of Surety Bond Producers (NASBP) is the association of and resource for surety bond producers and allied professionals. NASBP members specialize in providing surety bonds for construction contracts and other purposes to companies and individuals needing the assurance offered by surety bonds. https://www.nasbp.org Contact Details SFAA Peter Roth - Vice President – Strategic Communications, Marketing & Research +1 703-401-0676 proth@surety.org Company Website https://surety.org/

January 13, 2022 09:55 AM Eastern Standard Time

Article thumbnail News Release

Velocity Global and Icelantic’s Winter on the Rocks gives respite and relief to Marshall Fire victims

Velocity Global

$30,000 donation to relief fund VIP tickets to Red Rocks for those affected by the fire Velocity Global has partnered with Icelantic’s Winter on the Rocks to donate $30,0000 to the Boulder County Wildfire Fund to assist with recovery from the Marshall Fire, as well as a special VIP Red Rocks experience for those affected by the worst wildfire in Colorado history. “Our hearts go out to our neighbors who lost all of their possessions and precious life in the blink of an eye,” said Ben Wright, Velocity Global founder and CEO. “Money helps in times like this, but so does a brief escape from the realities of recovery. We chatted with our partners at Icelantic’s Winter on the Rocks to find a way to provide that getaway, even for just a night at Red Rocks.” Denver-based Velocity Global, the leading platform for global talent solutions, is a presenting sponsor of Icelantic’s Winter on the Rocks, a partnership between Icelantic Skis, The Pinecone Project, and AEG Presents Rocky Mountain. The group is donating VIP tickets to those affected by the Marshall Fire. “Music and community can help heal and we’re thrilled to be in a position to offer both to those impacted by this tragedy,” said Sam Warren, director and founder of Winter on the Rocks. “We’re asking anyone who knows someone affected to let us know and we’ll give them a night at Red Rocks.” The only winter concert at Red Rocks is celebrating its 10-year anniversary this year with Diplo, Sofi Tukker, Talib Kweli, DJ Matt Cassidy, and JACOBY on January 28th. Velocity Global will distribute tickets to those affected through its social media accounts on LinkedIn, Twitter, and Instagram starting today. About Velocity Global Velocity Global accelerates the future of work beyond borders. Its global work platform simplifies the employer and employee experience to employ any talent anywhere with just a click through its proprietary cloud-based workforce management technology, backed by personalized expertise and unmatched global scale. As the largest global Employer of Record (also known as International PEO) in 185 countries and all 50 United States, more than 1,000 brands rely on Velocity Global to build global teams without the cost or complexity of setting up foreign legal entities or state registrations. The company offers additional services including Independent Contractor Compliance to assess a workforce, and Agent of Record (AoR) to streamline payments to contractors. Velocity Global was named a “Leader” in Global Employer of Record services by prominent analyst firm NelsonHall. Founded in 2014, the company has hundreds of employees across six continents. For more information visit velocityglobal.com. Contact Details Velocity Global John Hall +1 720-650-4348 news@velocityglobal.com Company Website https://velocityglobal.com/

January 13, 2022 07:01 AM Mountain Standard Time

Image
Article thumbnail News Release

Volatus Aerospace accelerates its Public Safety Initiative with the addition of advanced UAV Mobile Command Units

Volatus Aerospace Corp.

Volatus Aerospace Corp. (TSXV: VOL) (“Volatus”) is pleased to announce that it has partnered with Illinois-based DRAXXON to market and sell fully integrated mobile command centers configured to support drone operations in a public safety environment. Demonstrations of these Mobile Command Centers and various public safety drones will provide an opportunity for first responders to evaluate customized solutions to meet their tactical requirements. The Mobile Command Center enhances Volatus’ integrated solutions for public safety agencies. “The public safety market is rapidly adopting the use of tactical drones and the application of Drones as First Responder. We are committed to being a leading provider of turnkey solutions in this sector,” said Glen Lynch, Volatus CEO. “Mobile Command Centers provide all the components of a rapid response unit including drone communications, flight operations, and live data feeds. DRAXXON is a leading manufacturer of high-quality, specialized vehicles designed for multi-mission capabilities. Innovation and quality make them a perfect partner for our public safety initiative.” DRAXXON CEO Brock Wilkerson remarked, “Partnering with Volatus and integrating their various drones, mission control systems, and intelligence offerings with our high quality, specialized vehicle solutions, results in powerful resources for first responders.” According to Markets&Markets in their 2021 report ‘Unmanned Aerial Vehicle (UAV) Market,’ the global government and law enforcement market is forecast at US$5.72B by 2026 growing at a CAGR of 17.1%. The public safety market is a targeted growth sector for Volatus. “Delivery of the first vehicle is scheduled for January 25 th and our North American roadshow will begin in March," said Dean Attridge, VP of Solutions Engineering. "We will be showcasing our fully integrated solution at the International Security Conference & Exhibition (ISC) West tradeshow.” About Volatus Aerospace: Volatus Aerospace is a leading provider of integrated drone solutions. Operating a vast pilot network with offices throughout Canada, the United States, and South America, Volatus provides enterprise and industrial solutions including training, equipment sales & support, imaging & inspection services, drone cargo solutions, design & manufacture, and research & development. With a rapidly expanding network of strategic partnerships and acquisitions, Volatus is driving the full potential of UAV technologies around the world and shaping the industry of tomorrow. Forward-Looking Statement: This news release contains statements that constitute “forward-looking information” within the meaning of applicable securities laws, including statements regarding the plans, intentions, beliefs and current expectations of the Corporation with respect to future business activities and operating performance. Often, but not always, forward-looking information can be identified by the use of words such as “plans”, “expects”, “is expected”, “budget”, “scheduled”, “estimates”, “forecasts”, “intends”, “anticipates”, or “believes” or variations (including negative variations) of such words and phrases, or statements formed in the future tense or indicating that certain actions, events or results “may”, “could”, “would”, “might” or “will” (or other variations of the foregoing) be taken, occur, be achieved, or come to pass. Forward-looking information includes information regarding (i) the business plans and expectations of the Corporation; and (ii) expectations for other economic, business, and/or competitive factors. Forward-looking information is based on currently available competitive, financial and economic data and operating plans, strategies or beliefs as of the date of this news release, but involve known and unknown risks, uncertainties, assumptions and other factors that may cause the actual results, performance or achievements of the Corporation to be materially different from any future results, performance or achievements expressed or implied by the forward-looking information. Such factors may be based on information currently available to the Corporation, including information obtained from third-party industry analysts and other third-party sources, and are based on management’s current expectations or beliefs. Any and all forward-looking information contained in this news release is expressly qualified by this cautionary statement.Investors are cautioned that forward-looking information is not based on historical facts but instead reflects expectations, estimates or projections concerning future results or events based on the opinions, assumptions and estimates of management considered reasonable at the date the statements are made. Forward-looking information reflects the Corporation’s current beliefs and is based on information currently available to it and on assumptions it believes to be not unreasonable in light of all of the circumstances. In some instances, material factors or assumptions are discussed in this news release in connection with statements containing forward-looking information. Such material factors and assumptions include, but are not limited to: the impact of the COVID-19 pandemic on the Corporation; meeting the continued listing requirements of the TSXV; and anticipated and unanticipated costs and other factors referenced in this news release and the Circular, including, but not limited to, those set forth in the Circular under the caption “Risk Factors”. Although the Corporation has attempted to identify important factors that could cause actual actions, events or results to differ materially from those described in forward-looking information, there may be other factors that cause actions, events or results to differ from those anticipated, estimated or intended. The forward-looking information contained herein is made as of the date of this news release and, other than as required by law, the Corporation disclaims any obligation to update any forward-looking information, whether as a result of new information, future events or results or otherwise. There can be no assurance that forward-looking information will prove to be accurate, as actual results and future events could differ materially from those anticipated in such statements. Accordingly, readers should not place undue reliance on forward-looking information. Contact Details Volatus Aerospace Corp. Rob Walker +1 514-447-7986 rob.walker@volatusaerospace.com Company Website https://volatusaerospace.com

January 12, 2022 07:00 PM Eastern Standard Time

Image
Article thumbnail News Release

American Home Benefit Announces New Strategic Partnership

American Home Benefit

It is with great excitement that American Home Benefit (AHB) announces a partnership with MoveEasy; a concierge for life service available through an online platform, a mobile app, voice services through Alexa & Google Home, and includes a dedicated personal assistant that helps your clients complete all of their moving and home management tasks in one place including mortgage, insurance, moving, home warranty, utilities, internet, home security, change of address and more. Move Easy and American Home Benefit share a common passion for client care and customer services. Both were born out of the innate belief that the process of moving should be enjoyable rather than complicated and overwhelming. "American Home Benefit works every day to bring a seamless and transparent suite of real estate services to companies and their employees throughout the country; partnering with Move Easy was an absolute win for us in our continued pursuit to make the real estate process more enjoyable." said Andy Sachs, founder and principal of AHB. MoveEasy's VP of Strategic Partnerships, Travis Bailey said: “MoveEasy couldn’t be happier to work with American Home Benefit, and this partnership comes at a very opportune time. In September we launched our completely redesigned User Interface, and we fully expect it to take the client experience to the next level while making it simpler for American Home Benefit clients to move and maintain their homes. Enabling clients the ability to access anything they may need as a home owner, such as finding a mortgage provider, setting up home security, utilities, internet, or finding a reputable moving service.” AHB can now offer a more robust and well-rounded offering. Mr. Bailey went on to say: “This new user interface marks the beginning of our home ownership lifetime concierge platform. American Home Benefit clients will have access to the online platform, mobile app, Alexa & Google Home integration, as well as their dedicated concierge service for anything they might need as long as they are homeowners. Furthermore, this fall we will be launching our homeownership dashboard that will include a wealth of new features for all homeowners.” Mr. Sachs added "that this partnership is the next logical step in the AHB's evolution to serve employee's evolving and continuous real estate needs from purchase through ownership and eventual sale." American Home Benefit is the no-cost benefit that connects employees to a growing network of trusted service providers that can turn stressful real estate transactions and ownership into wonderful experiences. Contact Details American Home Benefit Andy Sachs +1 475-275-0085 asachs@americanhomebenefit.com Company Website https://americanhomebenefit.com/

January 12, 2022 11:36 AM Eastern Standard Time

Article thumbnail News Release

Velocity Global welcomes LPGA Tour Stars Lexi Thompson and Albane Valenzuela as brand ambassadors

Velocity Global

Velocity Globa l, the leading provider of global talent solutions, welcomed 11-time LPGA Tour champion, Lexi Thompson, and former Stanford collegiate standout and rising LPGA star, Albane Valenzuela, as global golf brand ambassadors. Both 2021 Olympians will display the Velocity Global logo on their hats throughout the 2022 and 2023 seasons. Thompson and Valenzuela join six-time PGA TOUR champion and 2021 DP World Tour BMW PGA champion, Billy Horschel, and four-time Advocates Pro Golf Association (APGA) Tour champion, Kevin Hall, as global brand ambassadors for Velocity Global. “Studies are backed by stories from our clients and employees on how important ‘work anywhere’ is to women, and it was time for us to welcome two of the best professionals in the world of golf to help us tell that story,” said Rob Wellner, Velocity Global chief revenue officer. “Lexi and Albane carry our message to a global audience that embraces the opportunity to work for anyone, anywhere. We can’t wait to support both of them as they compete around the world.” Thompson is one of the biggest stars on the LPGA Tour and across all of sports, and has been a top performer since she turned pro in 2010 at the age of 15. She owns 14 worldwide professional victories, including one major championship, and she is currently ranked 12th on the Rolex Rankings. She has represented the U.S.A. five times at the Solheim Cup and twice as an Olympian in Rio and Tokyo. She turned her passion for fitness and self-care into businesses as an entrepreneur with her LEXI Skin and LEXI Fitness brands. “I’m blessed to apply my talents all over the world, and that’s what Velocity Global makes possible for other professions,” said Thompson. “They help people work for anyone, anywhere around the world. And as an entrepreneur, I love their passion for helping businesses grow. Velocity Global is a perfect fit and I’m proud to represent them.” Valenzuela is truly a global citizen of the game as she was born in New York, moved to Mexico at a young age, and later grew up in Switzerland. Her father is from Mexico and her mother is from France, which led to her fluencies in English, French, Spanish, and German. She had a historic collegiate career at Stanford University where she competed in 11 major championships as an amateur, was the 2019 Pac-12 Golfer of the Year, and was a two-time runner-up in the U.S. Women’s Amateur. Albane turned pro in 2020 and represented Switzerland in the last two Olympic games. She uses her platform on the LPGA Tour to support her other passion, Alexis for Autism, a foundation established with and named after her brother that raises funds for associations, foundations, and medical research for autism. “I grew up in a family that knows what it means to be global citizens, and I found a partner in Velocity Global that aligns with that world view,” said Valenzuela. “Golf is truly a global sport. To achieve success, you must perform against anyone, anywhere. That’s exactly what Velocity Global enables for businesses and talent.” Thompson and Valenzuela begin their 2022 seasons at the Gainbridge LPGA at Boca Rio on January 27. About Velocity Global Velocity Global accelerates the future of work beyond borders. Its global work platform simplifies the employer and employee experience to employ any talent anywhere with just a click through its proprietary cloud-based workforce management technology, backed by personalized expertise and unmatched global scale. As the largest global Employer of Record (also known as International PEO) in 185 countries and all 50 United States, more than 1,000 brands rely on Velocity Global to build global teams without the cost or complexity of setting up foreign legal entities or state registrations. The company offers additional services including Independent Contractor Compliance to assess a workforce, and Agent of Record (AoR) to streamline payments to contractors. Velocity Global was named a “Leader” in Global Employer of Record services by prominent analyst firm NelsonHall. Founded in 2014, the company has hundreds of employees across six continents. For more information visit velocityglobal.com. Contact Details Velocity Global John Hall +1 720-650-4348 news@velocityglobal.com For Lexi Thompson Brett Falkoff, VP, Golf, GSE Worldwide bfalkoff@gseworldwide.com For Albane Valenzuela Jon Heaton, VP, Excel Sports Management jheaton@excelsm.com Company Website https://velocityglobal.com/

January 11, 2022 07:01 AM Mountain Standard Time

Image
Article thumbnail News Release

Kenny Clark Grows Minuteman Press Printing Franchise in McKinney, Texas

Minuteman Press International Inc

Minuteman Press in McKinney, Texas is located at 1502 W. University Drive, Suite 111. Owner Kenny Clark has owned the local printing franchise since August 2014. Operating as an essential business over the past two years, Kenny has consistently grown his sales and helped other local businesses meet their ever-changing needs for custom design, print, and marketing services. Kenny says, “We have worked hard to serve our customers with anything they have needed over the past two years and that hard work has paid off. I was born and raised in Texas, and one thing I did was remain open. I went to work every single day because I wanted to be there to answer the phone when other businesses weren’t. If you could hear the relief in their voices when I answered the phone, you would understand just how huge that personal touch and human connection was at that time.” “I was fortunate enough to remain open as an essential business, and by being there for new and existing clients at a time where they needed me most, that really was a big key to growing our business. Today, I am stronger than I was before the pandemic, and our client base is stronger as well.” -Kenny Clark, owner, Minuteman Press franchise, McKinney, Texas. With eight years of business under his belt including two years of operating under unprecedented circumstances, Kenny is able to share his insights and keys to growth for Minuteman Press in McKinney. He says, “We have many products that are in high demand, and the key to our success is that we sell ourselves through our actions. We offer speed and service, and a job done right, no matter what our clients need.” He continues, “We offer custom graphic design services with fast turnaround, which then leads to fast production of banners, signs, blueprints, business cards and stationery, and anything our clients need or want to grow their business through increased brand awareness and visibility. Direct mail has also been a growth point for us.” Why direct mail? Kenny explains, “I find printing to be one of the absolute core essentials of any marketing strategy. More than ever, we see that there are thousands of emails that get lost in the shuffle and deleted. When you have something in your hand that you can physically hold and touch, you are more likely to take a closer look at it. Emails can get swallowed up by spam filters and deleted with one click, while direct mail has that unique ability to capture someone’s attention because it’s right in their hands.” “Right now, one of my biggest clients is doing direct mail campaigns with us more than any other types of products and services. They have found that direct mail really works for them, and that Minuteman Press is the perfect local partner to help them design, print, and deliver their messages to best reach their target audience.” -Kenny Clark When it comes to marketing his business, Kenny takes a multi-faceted approach. “I tell my team all the time, we don’t just get out there and market for the sake of marketing. I like to say, ‘We quote it to win it.’ We have really focused on marketing ourselves on speed and service, and direct conversations with our clients. We are not the cheapest printer in McKinney, Texas, but if you want and need the job done right, I am your guy.” Kenny has also taken advantage of the proprietary Minuteman Press FLEX software as well as the Internet marketing resources available to him. “We used the FLEX software all of the time when quoting jobs for clients, and it’s a valuable tool to make sure we are managing pricing and production correctly. Specifically, I have been using the CSSP function that helps me see how to properly price orders for quotes based on current pricing trends. A year and a half ago, I really started bolstering our Internet marketing, and that has really paid off as well in generating new business.” “The support from Minuteman Press International has been exactly what it was promised to be. My Regional Vice President Pete Scaglione and the local field team are there for me. When I call them, they will jump through hoops to help me out. If I email the IT team at World Headquarters with a question about the FLEX software or anything else I need, I always receive quick replies that contain precise, detailed answers. We all have the same mindset, and we are all in this together.” -Kenny Clark Prior to franchising with Minuteman Press, Kenny saw his job in the electronics industry take him traveling around the world. “I had a working background in electronics, manufacturing of circuit boards, and business development. Flying everywhere was getting really old really fast and I wanted to be there for my kids. Minuteman Press helped me do that.” When asked about additional reasons Kenny chose to buy Minuteman Press in McKinney, Kenny answers, “At the end of the day, the cost to buy a Minuteman Press franchise was reasonable and cost less than most other franchises. The majority of franchises have the philosophy of ‘the more you make, the more we take.’ Essentially, you are punished for having a successful franchise, but that is not the case with Minuteman Press International. Their royalty cap was the deciding factor for me in joining Minuteman. I am allowed to keep more of my well-earned money and invest it back into the business as I see fit.” Kenny continues, “The other thing that other people don’t realize is the benefit of having low turnover due to the fact that we hire skilled workers. I looked into the fast food industry, and there just seemed to be too much turnover due to the nature of the work as well as other headaches that would carry over into weekends such as staffing as well as food supply.” He adds, “Not having to worry about the business on weekends and having that freedom is huge. You can’t put a price on that.” For those who are researching businesses including Minuteman Press, Kenny’s advice is this: “Ask yourself if you see yourself running the business you are buying Also, are you willing to do the work? The biggest mistake people make is that they open the business and hope that clients will just walk through your doors and automatically come to you. If you don’t get out and market, if you aren’t hustling, you are not going to make it. You have to want it and follow the business model, get out there and go get it. All of your marketing efforts will come back to you and pay off. I can attest to that.” For more information about Minuteman Press in McKinney, Texas, visit their website: https://minuteman.com/us/locations/tx/mckinney. Learn more about #1 rated Minuteman Press franchise opportunities at https://minutemanpressfranchise.com. Contact Details Minuteman Press International Chris Biscuiti +1 631-249-1370 cbiscuiti@mpihq.com Company Website https://minutemanpressfranchise.com

January 10, 2022 10:00 AM Eastern Standard Time

Image
Article thumbnail Digital Asset Direct

Selling a Printing Business Explainer Video for Print Shop Owners

Minuteman Press International Inc

Contact Details Minuteman Press International Chris Biscuiti +1 631-249-1370 cbiscuiti@mpihq.com Company Website https://minutemanpressfranchise.com

December 27, 2021 10:00 AM Eastern Standard Time

Video
Article thumbnail News Release

Intapp Introduces Next Generation Collaboration and Content Suite for Professional Services Firms

Intapp

Intapp (NASDAQ: INTA), a leading provider of cloud-based software for the global professional and financial services industries, today announced the launch of its OnePlace Collaboration & Content suite, extending Microsoft 365 functionality for the unique needs of professional services firms. The suite of cloud solutions, which combines the capabilities acquired from Repstor and existing Intapp industry cloud solutions, extends the Intapp platform natively within Microsoft 365. Intapp collaboration and content solutions turn Microsoft Teams, SharePoint, and Outlook into intuitive, centralized engagement and client-centric workspaces with intelligent file management. Users experience simplified collaboration, enhanced compliance, and automated governance, which help to ensure better client outcomes and solve for many of the remote-working challenges facing every firm. OnePlace Collaboration & Content consists of three major offerings: Intapp Documents enables engagement-centric document management capabilities in Microsoft SharePoint and provides the tools needed to effectively file emails and access content, all from within Microsoft Outlook. Intapp Workspaces provides engagement-centric experiences, 360-degree insights, and automatic lifecycle management improving internal and external collaboration within Microsoft Teams. Intapp Client Collaboration ( coming soon ) increases information and content sharing with clients and other parties through secure, client-branded external workspaces. Built-in integrations with Intapp offerings and other industry-leading solutions deliver a more intelligent and comprehensive work experience for professionals. Key Intapp integrations include: Intapp Walls – Extends the maintenance of complex compliance, client, and engagement-level confidentiality and security standards across Microsoft 365 applications. Intapp Intake – Automatically provisions Microsoft Teams workspaces for new engagements, ensuring team members have all they need to meet and tightly collaborate in a dedicated, access-controlled workspace. Intapp Integration Service – Integrates Microsoft 365 with other datasets and applications, helping firms create more connected experiences for their professionals. “The vast majority of professional services organizations have shifted their operating models to support digital work as an imperative of growth. In recognizing this need for agility, firms have increasingly turned to Microsoft 365,” said Alan McMillen, General Manager, Collaboration and Content Solutions, Intapp. “With OnePlace Collaboration & Content, firms can maximize the effectiveness of distributed teams using the combined power of Intapp and Microsoft 365 to handle the complex content and processes associated with the legal, accounting and consulting industries.” For more information on OnePlace Collaboration & Content please see the resources below or contact us for a personalized demo: Webinars Client case studies OnePlace Content & Collaboration brochure About Intapp Intapp makes the connected firm possible. We provide cloud software solutions that address the unique operating challenges and regulatory requirements of the global professional and financial services industry. Our solutions help more than 1,950 of the world’s premier private capital, investment banking, legal, accounting, and consulting firms connect their most important assets: people, processes, and data. As part of a connected firm, professionals gain easy access to the information they need to win more business, increase investment returns, streamline deal and engagement execution, and strengthen risk management and compliance. For more information, visit intapp.com and connect with us on Twitter (@Intapp) and LinkedIn. Contact Details Intapp Ali Robinson +1 612-232-0062 ali.robinson@intapp.com Company Website http://www.intapp.com

December 21, 2021 04:30 PM Eastern Standard Time

Article thumbnail News Release

The Customer Experience Market in 2022 Will Continue to Be Heavily Influenced by Labor Issues, Supply Chain Disruptions, and Health and Safety Concerns, According to Dash Research

Dash Network

As 2021 draws to a close, it is clear that the events and responses to the COVID-19 pandemic continue to significantly impact the customer experience (CX) market, according to a new webinar and companion white paper produced by Dash Research. While some of the most drastic aspects of CX changes due to the pandemic were temporary measures, other practices demonstrated significant value to both the customer and provider and are likely to stay. “The most impactful trends that emerged in 2021 were both interrelated and interdependent, reflecting the interconnected worlds of digital engagement, physical fulfillment, and health and safety issues,” says principal analyst Keith Kirkpatrick. “While many of these trends began during 2020, they were often accelerated by various economic and public health conditions that arose in 2021, including labor shortages, supply chain issues, and an increased focus on digital/real-world customer journeys.” These market factors have led to an increased use of artificial intelligence (AI) and automation, with business-to-consumer (B2C) organizations in particular deploying AI-enabled chatbots and tools to handle routine tasks, freeing up workers to address more complex issues. Automated marketing and messaging took center stage as businesses leveraged technology to maximize sales, marketing, and services efficiency, and the use of technology extended to CX functions, such as customer contact centers. Similarly, business-to-business (B2B) organizations increased use of collaboration platforms and video-conferencing tools to ensure seamless business continuity, conducting sales, marketing, and other business engagements via online channels, in lieu of in-person meetings. And as the most severe impacts of the pandemic lessened in certain parts of the world, some companies initiated the use of hybrid workplaces, which saw the return of some workers to their places of business on a part-time basis, while allowing others to continue to work remotely. Dash Research’s analysis further indicates that, with the continued shift to omnichannel communications and customer-centricity, customers are seeking fully integrated CX platforms. As a result, vendors are shoring up their product portfolio through two primary methods: (1) mergers and acquisitions (M&A) activity, where new functionality or features are added through the acquisition of another company that already has these capabilities; and (2) via the funding market, which provides them with the capital required to build out new functionality. Dash Research’s webinar and white paper showcase fundraising and M&A activity by Kore.ai, Netomi, Terminus, Qualtrics, Zendesk, and Concentrix. Looking ahead to 2022, as some industries strive for a return to normal (e.g., travel & hospitality, retail, and healthcare), Dash Research expects to see greater investment in CX platforms and programs to support customers throughout the entire journey. Personalization will continue to be used as a differentiator, not only for B2C business, but also for B2B companies that are trying to deliver a right-sized offering for each customer. Greater visibility into supply chains may be a differentiator for some companies, particularly if bottlenecks remain. Further, improvements to CX through mobile, social, and other non-traditional channels will be front and center, as omnichannel approaches mature. Large customer relationship management (CRM) and customer data platform (CDP) vendors will continue to add new features and functions that make it easier for companies of all types to add AI and automation across all functional areas. And despite the push to incorporate technology, businesses will focus on balancing human agents and automation to build a better rapport with customers. Dash Research’s webinar, “The State of the CX Market in 2021”, along with its companion white paper of the same title, focus on the CX trends that emerged in 2021, the impact those trends had on CX implementation, and the processes and strategies that are expected to continue well into 2022. The webinar and white paper also focus on the M&A and fundraising activity that occurred in 2021, as well as providing an assessment of relative customer demand and maturity of 10 CX techniques. The white paper is available as a free download on Dash Research’s website and the webinar replay is also available. Dash Research, the market intelligence arm of Dash Network, provides in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user dynamics across industry sectors. Dash Research’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management, personalization & optimization, and employee experience. For more information, visit www.dashresearch.com or call +1.720.603.1700. Contact Details Dash Network Clint Wheelock +1 720-603-1700 press@dashnetwork.com Company Website http://www.dashnetwork.com

December 21, 2021 11:37 AM Eastern Standard Time

12345 ... 61