TDS, a leading software and professional services firm specializing in cloud and data center migrations, announced today that its customers gave the company a Net Promoter Score® (NPS) is 86. Additional surveys conducted with its partners about their satisfaction with TDS for their joint customer programs also generated an NPS score of 86.
TDS’s NPS of 86 means direct customers and partners indicate an extreme willingness to recommend TDS’s IT services. TDS customers who participated in NPS surveys said they are extremely satisfied with TDS, and TDS partners also said the firm’s services are of the highest value. TDS direct customers include some of the world’s most recognizable firms and its partners include the world’s leading technology solution providers.
NPS scores vary across industries, but a score of 50 or more is generally considered excellent, and anything over 80 is considered world-class. The average score for IT services companies in 2021 was 41. NPS is a management tool that is designed to gauge the loyalty of an organization’s customer relationships. It serves as an alternative to traditional customer satisfaction research and is claimed to be correlated with revenue growth. Developed by Fred Reichheld and Bain and Co. and introduced in 2003, NPS has been widely adopted, with more than two-thirds of Fortune 1000 companies using the metric.
“We are grateful for the feedback of our customers and partners and are pleased to have earned their recommendation,” said Michael Bullock, CEO and co-founder of TDS. “The data helps us understand what we’re doing well and where we can improve. As always, with our expert services team and our TransitionManager software platform, TDS is driven to help customers grow their businesses, reduce costs and increase efficiencies while they continuously transform their IT and orchestrate their existing tools and data.”
With the power of the TransitionManager platform, TDS has been successfully orchestrating complex IT transformation programs for enterprises and government entities around the world, having migrated over 1.5 million workloads and more than 400,000 applications while achieving a Net Promoter Score (NPS) of 86. Recognized by industry analysts, chosen by Fortune 500 companies and standardized by some of the largest technology services firms, TDS’s TransitionManager software has become the standard for accelerating the orchestration and execution of complex application portfolio management, hybrid cloud and data center migrations and modernizations, and operational resiliency programs.
Amy Weickert, VP, Marketing