News Release
Linc’s CX Automation Platform Now Incorporates OpenAI's GPT Model, Improving the Conversation Quality of AI-Led Customer Support in Retail
Linc
Linc, the next-gen retail CX automation platform, today announced at Shoptalk, the global event for retail and e-commerce, that GPT-3-incorporated conversational intelligence is now officially available on its platform. By incorporating the GPT-3 model, the generative language model behind OpenAI’s ChatGPT, Linc is now capable of leveraging continued advancements from the open-source community for the retail CX automation space to equip retailers with natural conversational customer service support. Since the beginning of 2023, Linc has been testing OpenAI’s large model on its platform with limited rollouts to determine the most successful path to implementation. Following the development and testing process, Linc has now incorporated the GPT-3 model, which is designed to leapfrog conventional models for knowledge applications, making the delivery of knowledge applications even more natural through conversational interface. In particular, product questions, service policy questions, and brand stories are just a few examples of use cases within the knowledge application category, where generative AI dramatically improves the conversation quality. Linc platform users are able to leverage generative AI models where it fits, yet still have control over conversations and still be able to automate workflow applications that OpenAI models are not designed for, all within one solution. “Customer service in the retail industry has been transforming significantly as brands continue to leverage AI,” said Fang Cheng, Founder and CEO of Linc. “It will only accelerate now with the recent advancements in generative conversational AI, but tools like ChatGPT are only one ingredient to successful CX automation, and businesses need to understand what it powers before rushing into an investment. Incorporating it into Linc’s platform allows for a synchronous solution that brings together all the pillars needed to see CX automation succeed.” Linc’s implementation of the OpenAI model on its platform comes at a time when the retail industry is under pressure in terms of customer expectations and, at the same time, highly sensitive to cost. Automation has been instrumental in delighting customers while keeping costs in control. Linc’s retail CX automation platform was built to incorporate the power of generative AI as part of a holistic solution that allows businesses to gain control of conversations, filling in some of the gaps that ChatGPT alone does not address. Linc will be attending Shoptalk, the leading global event for retail and e-commerce, taking place in Las Vegas from March 26-29. The Linc team will be at booth 254 and will be connecting with its retail customers and discussing how generative AI can be incorporated into customer service automation solutions to make the AI workforce more capable. To learn more about Linc and how OpenAI is incorporated into its platform, please visit: https://www.linc.cx/ About Linc Linc is the next-gen retail CX Automation platform built for world class brands like Carter’s | OshKosh, Eddie Bauer, Farmacy Beauty, and Pampered Chef. Linc’s award winning AI powers an infinitely scalable digital workforce for real conversations that solve real problems for customers. Linc is creating extraordinary customer experiences that span the customer lifecycle to increase sales conversions, optimize support capacity, and grow revenue. Contact Details North 6th Agency for Linc lincglobal@n6a.com Company Website https://www.letslinc.com/
March 27, 2023 09:00 AM Eastern Daylight Time
News Release
Wanda Health becoming "truly an AI-driven healthcare organisation"
NetScientific PLC
Wanda Health Inc CEO Tom Smith visits the Proactive London studio to speak with Thomas Warner about the company's journey toward becoming "truly an AI-driven healthcare organisation." Smith reveals more about what makes the Wanda's Remote Patient Monitoring (RPM) solution unique and lays out his plans for the platform in the future. Wanda Health is backed by NetScientific PLC. Contact Details Proactive UK Ltd +44 20 7989 0813 uk@proactiveinvestors.com
March 27, 2023 08:37 AM Eastern Daylight Time
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News Release
Bradda Head Lithium San Domingo assay results "fantastic"
Bradda Head Lithium Limited
Bradda Head Lithium Limited (AIM:BHL, OTCQB:BHLIF, TSX-V:BHLI) CEO Charlie Fitzroy speaks to Proactive after releasing the second set of assay results from its diamond core drilling programme at the San Domingo pegmatite district in Arizona. Fitzroy describes the results as "fantastic" and "highly encouraging", saying that everything they've learned about San Domingo is "pointing towards really interesting buildup." Contact Details Proactive UK Ltd +44 20 7989 0813 uk@proactiveinvestors.com
March 27, 2023 08:35 AM Eastern Daylight Time
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News Release
Destiny Pharma looking to move on to phase III with XF-73 nasal gel
Destiny Pharma PLC
Destiny Pharma PLC (AIM:DEST, OTC:DTTYF) chief executive Neil Clark speaks to Thomas Warner from Proactive after publishing research about the company's new nasal gel, called XF-73, in the US journal 'Infection Control & Hospital Epidemiology'. Clark explains more about the benefits of the gel and how it works, and confirms that the plan is to find a partner to help fund a phase III study. Contact Details Proactive UK Ltd +44 20 7989 0813 uk@proactiveinvestors.com
March 27, 2023 08:31 AM Eastern Daylight Time
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News Release
MBH Corporation cross-listing "will allow more investors to get involved"
MBH Corporation PLC
MBH Corporation PLC (OTCQX:MBHCF, ETR:M8H, AQSE:M8H) Chair Callum Laing speaks to Proactive's Thomas Warner shortly after cross-listing onto the Access segment of the Aquis Stock Exchange [AQSE] Growth Market. Laing says that the move "will allow more investors to get involved", highlighting MBH's strong existing presence in the UK. He adds that the corporation is "incredibly focused on good companies that are well run, profitable and cash generative." Contact Details Proactive UK Ltd Proactive UK Ltd +44 20 7989 0813 uk@proactiveinvestors.com
March 27, 2023 08:28 AM Eastern Daylight Time
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News Release
Solgenics' focus "fully on" Tete Solar Project
Solgenics Ltd
Solgenics Ltd (AIM:SGN) CEO Hanno Pengilly speaks to Proactive's Thomas Warner about the latest news from the 300MW solar PV plus BESS renewable energy in the Tete Province in northern Mozambique. Pengilly says that although the company "continues to work on [its] legacy assets", its focus is "fully on" the Tete Solar Project. Contact Details Proactive UK Ltd Proactive UK Ltd +44 20 7989 0813 uk@proactiveinvestors.com
March 27, 2023 08:25 AM Eastern Daylight Time
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News Release
Impact Minerals to acquire "globally unique" alumina deposit
Impact Minerals Limited
Impact Minerals Ltd (ASX:IPT) managing director Dr Mike Jones speaks to Proactive's Thomas Warner after the company flagged it would acquire what he calls a "globally unique deposit" of alumina in a salt lake. Dr Jones gives his take on why he believes the acquisition is "transformational" for Impact Minerals, and lays out a timeline for getting the asset "on the road to production." Contact Details Proactive UK Ltd Proactive UK Ltd +44 20 7989 0813 uk@proactiveinvestors.com
March 27, 2023 08:23 AM Eastern Daylight Time
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News Release
Caracal Gold strikes high-grade gold after "particularly difficult time"
Caracal Gold PLC
Caracal Gold (LSE:GCAT) chief executive Robbie McCrae speaks to Proactive's Thomas Warner after announcing the discovery of a new high-grade gold zone at Kilimapesa Hill in Kenya. McCrae suggests the strike is a "deserved windfall after a particularly difficult time", after some financing plans fell through earlier this year. Contact Details Proactive UK Ltd Proactive UK Ltd +44 20 7989 0813 uk@proactiveinvestors.com
March 27, 2023 08:21 AM Eastern Daylight Time
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News Release
Sparkchange says recent record-high carbon prices "not a flash in the pan"
HANetf Holdings Limited
SparkChange Head of Sales Billal Ismail updates Proactive's Thomas Warner on the latest news from the carbon markets, where prices recently surpassed €100/t to hit fresh all-time highs, before falling back. Ismail describes himself as bullish on carbon prices long term, saying that the rise above €100/t was "not a flash in the pan" and reveals the structural factor that he believes will support prices long-term. Contact Details Proactive UK Ltd +44 20 7989 0813 uk@proactiveinvestors.com
March 27, 2023 08:00 AM Eastern Daylight Time
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