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Akeneo Named One of Boston's Best Midsize Companies To Work For

Akeneo

Akeneo, a global leader in Product Experience Management (PXM) solutions, today announced that it has been named one of Boston's top midsize employers in Built In's 2022 Best Places to Work awards. Akeneo was also honored as one of Boston’s 50 Best Paying Companies — a tribute to the company’s industry-leading compensation policies and commitment to equitable pay for all its employees. Built In, a tech platform trusted by 2.5 million professionals and 1,800 companies, ranked Boston's employers using a sophisticated algorithm incorporating data about companies' compensation, benefits and cultural programs. To reflect the benefits candidates want, the rankings also weigh criteria such as remote and flexible work opportunities, programs for DEI, and other people-first cultural offerings. Akeneo was ranked a top employer for the second successive year in recognition of its consistent focus on supporting employees and creating a vibrant workplace culture. Founded in 2013, Akeneo empowers its customers with the keys to unlocking growth opportunities, and takes a similarly innovative approach to shaping employee experience and giving all team members the opportunity to lean in, learn, and make significant contributions to its own aggressive growth. During the turbulence of the past year, Akeneo has invested heavily in employee wellbeing, with employees receiving (and being expected to use) a full 5 weeks of vacation time. Akeneo also offers generous health, vision, and dental benefits, plus a 401(k) retirement benefit with company match, providing peace of mind for employees and their families, both now and into the future. At Akeneo’s North American HQ, a historic Massachusetts Bay Transportation Authority building transformed into a dramatic office space, employees can enjoy employee-friendly amenities, including a well-stocked upscale kitchen, and a comfortable lounge area with plush sofas and the latest video games. But Akeneo also recognizes that many employees have health concerns, family caregiving duties, and other factors that make remote work a better fit. The company offers extremely flexible working hours and locations, with employees free to find the right combination of on-site, remote, or hybrid solutions to meet their unique needs. For all employees, Akeneo is dedicated to preventing burnout and eliminating stress, while fostering a strong and unified culture that promotes diversity, loyalty, and teamwork. The company stages regular outings and events to build team spirit and help remote and on-site workers to stay connected. Employees can also take company-paid trips to visit Akeneo's global headquarters, located in a French mansion, and engage with the company’s European team members. "Winning the Best Places to Work award for the second year running is a testament to the values and the team spirit that make Akeneo such a unique place to come to work each morning," said Kristin Naragon, Akeneo’s VP of Marketing and Strategy. "Over the past year, we’ve strived to create a culture that helps our talented and diverse global team to achieve their full potential. But this award really belongs to our employees — because it’s their commitment to supporting one another that makes Akeneo such a wonderful place to work.” “It is my honor to extend congratulations to the 2022 Best Places to Work winners,” said Sheridan Orr, Chief Marketing Officer, Built In. “This year saw a record number of entrants — and the past two years fundamentally changed what tech professionals want from work. These honorees have risen to the challenge, evolving to deliver employee experiences that provide the meaning and purpose today’s tech professionals seek.” About Built In Built In is creating the largest platform for technology professionals globally. Monthly, more than three million of the industry’s most in-demand professionals visit the site from across the world. They rely on our platform to stay ahead of tech trends and news, develop their careers and find opportunities at companies whose values they share. Built In also serves 1,800 innovative companies of all sizes, ranging from startups to the Fortune 100. By putting their stories in front of our uniquely engaged audience, we help them hire otherwise hard-to-reach tech professionals, locally, nationally or remotely. www.builtin.com About Built In’s Best Places to Work Built In’s esteemed Best Places to Work Awards, now in its fourth year, honor companies across numerous categories: 100 Best Places to Work, 50 Best Small Places to Work, 100 Best Midsize Places to Work, 50 Companies with the Best Benefits and 50 Best Paying Companies, 100 Best Large Companies to Work For, and 50 Best Remote-First Places to Work. About Akeneo Akeneo is a global leader in Product Experience Management (PXM) solutions that help merchants and brands deliver a compelling customer experience across all sales channels, including eCommerce, mobile, print, and retail points of sale. Akeneo's open-source enterprise PIM, and product data intelligence solutions, dramatically improve product data quality and accuracy while simplifying and accelerating product catalog management. Leading global brands, including Fossil, Staples, Tarkett, and Grundfos, trust Akeneo's solutions to scale and customize their omnichannel and cross-border commerce initiatives. Using Akeneo, brands and retailers can improve customer experience, increase sales, reduce time to market, go global, and boost team productivity. For more information, visit https://www.akeneo.com/ Contact Details Ran Xu +1 213-309-2373 ran@rosebudpr.io Company Website https://www.akeneo.com

January 05, 2022 11:00 AM Eastern Standard Time

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CSG Systems International to Hold Fourth Quarter 2021 Earnings Conference Call on February 1

CSG

CSG® (NASDAQ: CSGS) invites you to participate in a conference call on Tuesday, February 1, 2022 at 5:00pm ET to discuss the company's fourth quarter 2021 earnings results. The conference call will feature CSG president and chief executive officer Brian Shepherd and CSG chief financial officer Hai Tran. To reach the conference, call 1-888-412-4131 and use the passcode 2327393. Click here to join a webcast of CSG’s earnings call in live or archived format. About CSG CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For nearly 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter. Copyright © 2022 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved. CSG® is a registered trademark of CSG Systems International, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved. Contacts: John Rea Investor Relations CSG +1 (210) 687 4409 john.rea@csgi.com Contact Details Tammy Hovey +1 917-520-2751 tammy.hovey@csgi.com Company Website https://www.csgi.com

January 05, 2022 06:30 AM Mountain Standard Time

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Tiger Beer inspires fans to set aside their fears and pursue bold ambitions in the Year of the Tiger

Tiger Beer

SINGAPORE - Media OutReach - 4 January 2022 - Tiger Beer, the number one international premium beer in Asia, has today ignited a new movement to encourage people everywhere to set aside their fears and achieve bold ambitions in the Year of the Tiger. The Year of the Tiger will begin at Lunar New Year on 1st February 2022 and marks the perfect opportunity to embody the symbolic power of the Tiger and uncage your bold ambitions for the year ahead. Tiger Beer will be showcasing a series of inspirational stories that show what can be achieved in the Year of the Tiger by going for your ambitions in your own way. Fans across the globe can participate in the movement by responding to the "My Year, My Goals", Instagram "Add Yours" story sticker feature created by Tiger Beer with their own ambitions for the Year of the Tiger. Tiger Beer has also launched a new campaign film entitled 'The Year of Your Tiger', celebrating the optimism and bold ambitions of people across the world ahead of the Year of the Tiger. The film features individuals from all walks of life sharing their determination to ignite their inner courage and make 2022 their year. Sean O'Donnell, Global Brand Director, Tiger®, Tiger Beer comments: "Tiger Beer was born from defying the odds with a bold and courageous spirit. Brewing beer in the tropics was thought to be impossible until we did it. We believe that we are all born with a Tiger inside us - a version of ourselves that knows no limits to what is possible - but few of us are able to uncage it. We're delighted to launch this year-long movement to encourage people everywhere to own the year." A full range of media assets are available here. Follow @tigerbeer on Instagram and Facebook for more updates on the campaign. About TIGER®: Tiger® was born in 1932 on the streets of Singapore. Today, Tiger® is the number one international premium beer in Asia and one of the world’s fastest-growing beer brands. It is available in more than 50 markets across the globe. Defying the odds to create the ultimate brew, a perfect balance between bold and refreshing, Tiger® has been uncaging new ways to take refreshment to the next level and make the impossible possible for decades. Tiger® believes that we are all born with a Tiger inside us, a version of ourselves that knows no limits to what is possible. But we often succumb to the status quo because unlike a Tiger, we fear failure. Tiger® is igniting a movement to encourage people everywhere to set aside their fears and achieve their boldest ambitions in the Year of the Tiger. For more information, please visit www.tigerbeer.com. About HEINEKEN HEINEKEN is the world's most international brewer. It is the leading developer and marketer of premium beer and cider brands. Led by the Heineken® brand, the Group has a portfolio of more than 300 international, regional, local and specialty beers and ciders. HEINEKEN is committed to innovation, long-term brand investment, disciplined sales execution and focused cost management. Through "Brewing a Better World", sustainability is embedded in the business. HEINEKEN has a well-balanced geographic footprint with leadership positions in both developed and developing markets. It employs more than 80,000 employees and operates breweries, malteries, cider plants and other production facilities in more than 70 countries. Heineken N.V. and Heineken Holding N.V. shares trade on the Euronext in Amsterdam. Prices for the ordinary shares may be accessed on Bloomberg under the symbols HEIA NA and HEIO NA and on Reuters under HEIN.AS and HEIO.AS. HEINEKEN has two sponsored level 1 American Depositary Receipt (ADR) programmes: Heineken N.V. (OTCQX: HEINY) and Heineken Holding N.V. (OTCQX: HKHHY). Most recent information is available on HEINEKEN’s website. Follow us on LinkedIn, Twitter and Instagram. Contact Details Archetype Contact tigerbeer@archetype.co HEINEKEN Hannah Nottage hannah.nottage@heineken.com

January 04, 2022 07:00 AM Eastern Standard Time

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Holiday Health and Wellness Tips

YourUpdateTV

With the holiday season in full effect, it’s a great time to take account of your health and wellness routine. While finding the time to focus on your health during the busy holiday months can be difficult, there are some simple things you can do to help navigate the season. Recently, Meghan Sowa, Health and Wellness Expert for The Bountiful Company (a Nestlé Health Science Company), participated in a nationwide satellite media tour to discuss health and wellness tips, along with vitamin and supplement recommendations. A video accompanying this announcement is available at: https://youtu.be/wNsp3oeyWuI Besides considering a well-balanced diet, staying active, getting rest, and drinking enough water, vitamins and supplements are a great way to fill those nutrient gaps this holiday season. Whether you’re looking for immune support, a restful sleep, a multivitamin or vitamins for your kids, the new Nature’s Bounty ® Jelly Bean Line addresses top wellness needs in a delicious (and convenient) form.* Each product is vegetarian, contains no artificial flavors or sweeteners and is gelatin-free.* Another way to support immune system health is with the new Sundown ® Elderberry Gummies. Each serving contains Vitamins A, C, D, and E, plus Zinc for immune support and 100mg of Elderberry.* Known for their healthy properties, elderberries have a long history of traditional use for wellness. Daily life can sometimes feel stressful – let alone adding in the holiday shuffle. The new Solgar® Daily Stress Support helps your ability to deal with mental and physical stress.* One capsule per day helps support stress-related mental fatigue and the ability to stay calm while building the body’s resistance to stress.* The new Solgar ® Sleep & Stress Support is a melatonin-free way to fall asleep quickly, feel relaxed and get a restful night’s sleep, especially when experiencing occasional sleeplessness.* Everyone wants to look and feel our best all year-round and one way to pamper yourself is with the Nature’s Bounty ® Advanced Hair, Skin & Nails Jelly Beans and Gummies. From the #1 brand for hair, skin and nails◊, these items include twice the amount of biotin as the brand’s original gummy formula to support beautiful hair, glowing skin and healthy nails.* To nourish your skin from within, try the Solgar® Collagen Hyaluronic Acid Complex.* It helps boost skin collagen in just 12 weeks and increases skin elasticity and softens the appearance of facial fine lines and wrinkles.* Shoppers can go to Amazon.com now to learn more. About YourUpdateTV: YourUpdateTV is a social media video portal for organizations to share their content. It includes separate channels for Health and Wellness, Lifestyle, Media and Entertainment, Money and Finance, Social Responsibility, Sports and Technology. *These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. ◊Source: IRI Total US - Multi Outlet: Latest 52 weeks ending 9/26/21 Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

December 27, 2021 02:04 PM Eastern Standard Time

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Selling a Printing Business Explainer Video for Print Shop Owners

Minuteman Press International Inc

Contact Details Minuteman Press International Chris Biscuiti +1 631-249-1370 cbiscuiti@mpihq.com Company Website https://minutemanpressfranchise.com

December 27, 2021 10:00 AM Eastern Standard Time

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What You Need to Know About Dating in 2022

YourUpdateTV

Bumble, the women-first dating and social networking app, has revealed 2022’s dating trends ahead of Dating Sunday, also known as the first Sunday of the new year and one of the busiest days for the online dating industry. Recently, Shan Boodram, Sex and Relationship Expert at Bumble, participated in a nationwide satellite media tour to discuss dating trends and what people can expect in the New Year. A video accompanying this announcement is available at: https://youtu.be/7FH9VJpcN-o According to Bumble’s latest study, the New Year will bring about: Explori-dating: The pandemic has made almost half of us (48%) question what our ‘type’ is. Looking ahead to 2022, more than 1 in 3 people on Bumble would describe their approach to dating as exploratory (43%) and more than one-third (34%) of respondents in the U.S. say they are more open to exploring a relationship with someone who lives in another city. Consciously Single: 2022 is all about finding that someone, not just anyone. The pandemic has made half of us (53%) realize that it’s OK to be alone for a while. Dry Dating: Throughout the pandemic, many have changed their relationship to alcohol and adopted new drinking habits. In fact, 1 in 3 (34%) people globally are now more likely to consider going on a ‘dry date’ than they were before the pandemic. “Dating Sunday” is known as the first Sunday of the new year and one of the busiest days for the online dating industry. Last year, Bumble saw that the highest volume of messages in the US were exchanged between early January and before Valentine’s Day. This time period has traditionally been a busy season for online dating as people re-merge from the holidays and get ready to find a new partner just in time for Valentine’s Day. Here are some tips on updating your profile: Make your first photo stand out. Showing off your smile, your eyes (without sunglasses), and your whole face (without a Snapchat filter) makes a positive first impression. Make sure it's only you in this first photo. It's great to include photos with your friends too, but you want your potential matches to know just who it is they'll be swiping on when they land on your profile. Add interests and badges to highlight your likes, hobbies and passions. Don’t be too serious. Dating should be fun and exciting, so let your personality show! Less is not more. Don’t leave your profile blank! This is your opportunity to show off your amazing sense of humor and let your next potential match get to know a little bit about you. Everyone loves a funny, memorable profile. Remember to keep it positive! Asking a question in your profile that a potential match can answer as their first message to you is always a good idea. Ask a trusted BFF for advice: Sometimes we can be our own worst critics, and our friends can help us see things we might miss. Ask them how they might describe you, or the things about you that stand out the most. Allow your closest confidantes to take a look at your camera roll or Instagram and help select some great photos, too. For more information, visit Bumble.com or download the app in the App Store and Google Play. About Shan Boodram: Shan Boodram is a certified sex educator, dating coach and intimacy expert. Boodram is host of the top podcast, "Lovers and Friends," the best-selling author of “The Game of Desire,” resident expert on Netflix's “Too Hot to Handle,” and currently stars in Peacock’s new show “Ex-Rated with Andy Cohen". She is an ambassador for AIDS Healthcare Foundation and WomensHealth.gov, and a member of the American Sexual Health Association. About Bumble app: Bumble, the women-first dating and social networking app, was founded by CEO Whitney Wolfe Herd in 2014. Bumble connects people across dating (Bumble Date), friendship (Bumble BFF) and professional networking (Bumble Bizz). No matter the type of relationship, women make the first move on Bumble. Bumble is built on the importance of equitable relationships and how crucial they are to a healthy, happy life. They've built their platform around kindness, respect, and equality – and their community plays an important part in that. Bumble holds its users accountable for their actions and has zero tolerance for hate, aggression, or bullying. Bumble is free and available worldwide in the App Store and Google Play. About YourUpdateTV: YourUpdateTV is a social media video portal for organizations to share their content. It includes separate channels for Health and Wellness, Lifestyle, Media and Entertainment, Money and Finance, Social Responsibility, Sports and Technology. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

December 22, 2021 11:04 AM Eastern Standard Time

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Holiday Gifting & Preparation

YourUpdateTV

A video accompanying this announcement is available at: https://youtu.be/JR9Mz8XHr4g The countdown is on as holiday shoppers continue to spend in record numbers. According to the latest stats, online sales have reached close to 110-billion dollars since November 1 st. That’s a lot of searching, finding, and buying. Beauty & Lifestyle Expert, Anna De Souza has come up with a few of her favorite finds for the favorite people in your life. FITNESS: The National Retail Federation finds the average consumer will spend close to $1,000 on gifts and other purchases. De Souza says there’s no need to stress. As a mom of twin toddlers, she’s done all the heavy lifting, stating, “It’s hard to get a workout in other than muscling them up three flights of stairs.” The Lifestyle expert has found one gift that she deems “smart and compact.” The Tempo Move helps give the experience and results of working with a personal trainer by offering real-time feedback, weight recommendations, and a training plan, and this full gym takes up only a tiny footprint as a sleek cabinet. De Souza continues, “As you work out, Tempo Move tracks your reps, form, weight – even the speed of your reps – and the artificial intelligence customizes a workout smarter than any human ever could.” Tempo Move comes with 50 pounds of smart weights and connects through your phone and TV for a fully immersive workout experience that favors effort over time. For more information, visit https://www.tempo.fit/shop/move. Facebook: @GetTempo Instagram: @tempo Twitter: @TrainWithTempo COOKING: Reports show that a few retailers have gotten a lift from cooking trends. De Souza points out that so much time is spent with family and friends in the kitchen. She asks, “Why not make some new memories while making some delicious meals?” The Lifestyle expert recommends picking up an air fryer, because now consumers are finally able to cook two dishes that can be synchronized to serve at the exact same time. The CRUXGG TriZone 9 Quart Air Fryer was voted Best Air Fryer of 2021 by Esquire. It’s engineered with patent-pending technology that features one extra-large cooking area that can be divided into two – so chicken fingers for the kids and salmon for you, or an entrée and a side – served hot and crispy together so you don’t need to microwave the straggler dish! CRUXGG just launched 8 products exclusively at Target which will be 30% off through the holidays. De Souza also highlights the brand’s Rotating Ceramic Nonstick Waffle Maker, that makes 5 one-inch Belgian waffles in under 10 minutes. She says it’s perfect for holiday mornings. “CRUXGG is also a purchase you can feel good about,” De souza adds, because 5% of proceeds go to a collective of nonprofits working to end food insecurity. For more information, go to https://www.target.com/p/cruxgg-6-in-1-9qt-air-fryer-with-trizone-technology/-/A-85017063?preselect=82541621#lnk=sametab. Social Media Channels: @crux.kitchen @ghettogastro Hashtags: #createwithcrux #targetstyle BEAUTY: As a beauty expert, De Souza has a few ideas for consumers that want to look and feel their best this holiday season and into the new year. She starts off with a holiday gift set from OLEHENRIKSEN. “You’ve probably heard of banana powder as a celebrity makeup artist secret to brighten that dark undereye area,” De Souza says, “The Banana Bright Vitamin C Serum with 15% Vitamin C is clinically proven to give you brighter, bouncier skin in 7 days without makeup. With other brands, shoppers usually get 3% vitamin C in topicals if you’re lucky. You’re also getting C-Rush Brightening Gel Crème, which gives you a full 24-hours of moisture and a color-correcting Banana Bright Eye Crème.” As a beauty expert, De Souza has been covering beauty for many years. She says if there is one product to horde, it’s Vitamin C. For more information, go to https://www.olehenriksen.com/ Facebook: https://www.facebook.com/olehenriksen/ Instagram: @olehenriksen Another gift idea De Souza recommends became this year’s viral foundation launch and sold out multiple times when TikTokers showed off the texture and coverage after just one swipe on the cheek. De Souza says, “The KVD Beauty’s Good Apple Skin-Perfecting Foundation Balm is unlike any texture I’ve felt before, it glides on like a buttery balm, but it’s surprising when you see it apply as full coverage with a velvety finish that doesn’t crease!” It’s formulated with hydrating apple extract and available in 40 inclusive shades. Holiday shoppers can use code ANNA20 at KVDVeganBeauty.com for 20% off or pick it up at Ulta or Sephora. For more information, visit http://kvdveganbeauty.com/. Facebook: https://www.facebook.com/KVDBeauty/ Instagram: https://www.instagram.com/kvdbeauty/ TikTok: https://www.tiktok.com/@kvdbeauty? About YourUpdateTV: YourUpdateTV is a social media video portal for organizations to share their content. It includes separate channels for Health and Wellness, Lifestyle, Media and Entertainment, Money and Finance, Social Responsibility, Sports and Technology. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

December 21, 2021 02:02 PM Eastern Standard Time

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Last-Minute Holiday Gifting

YourUpdateTV

A video accompanying this announcement is available at: https://youtu.be/pc75McGSy5Q The holiday scramble is something many consumers know all too well. Whether they’ve procrastinated on shopping or are crossing off the final names on their lists, Emmy-Award Winning Television Host and Lifestyle Expert, Marisa Brahney has compiled a last-minute gift list to help those looking for presents ahead of the big day. DELIVERED GIFTS: As of December 1 st, consumers have completed less than 45% of their holiday shopping. Brahney says now is not the time to worry. Whether you’re looking to send something locally or across the country, it can be done via DoorDash’s Gifting Feature in a flash, or pre-scheduled for a drop on a special day. The lifestyle expert points out that there are many gifts to choose from, like floral bouquets, homegoods, self-care, desserts, and wine, to name a few. Brahney recommends DoorDash’s new Nationwide Shipping, where holiday shoppers can also order from iconic restaurants and retailers across the country. To gift someone, she says, “Simply open up your DoorDash or Caviar app and enter their address. Browse the list of stores — find the perfect gift — then, on the checkout page, click “send as a gift” to turn any order into a gift. Finally, share the link with your loved one so they can track the delivery.” For more information, go to doordash.com or trycaviar.com or download the apps to a mobile device. GIFT OF KNOWING EACH OTHER BETTER: Empty shelves can spell trouble for many last-minute gifters. That’s why Brahney says her list is perfect for those searching for something special for loved ones. The lifestyle expert says this time of year is perfect for reconnecting and spending time with friends and family, adding, “Now’s the time to really get to know one another.” She highlights Ancestry on her last-minute shopping list. “They are helping families learn more about each other by connecting them to family history, and billions of historical records, so they can build more meaningful connections to each other and their heritage.” AncestryDNA is a best-selling kit that makes it possible for people to find their unique story — from precise geographic regions to the most connections to living relatives. For more information, go to ancestry.com/dna to learn more. Instagram: https://www.instagram.com/ancestry TikTok: https://www.tiktok.com/@ancestry Twitter: https://twitter.com/Ancestry CASH GIFTS & MONEY MANAGEMENT: Brahney says now is the time to really think about less traditional gifts, along with keeping track of your payments. “Managing spending and payments is very important this time of year, especially if you’re going in on a gift with others,” says the lifestyle expert. With PayPal and Venmo, consumers can manage group expenses with digital payments — be it brunches with friends or chipping in for a group gift. PayPal also allows shoppers to send a free digital greeting and attach a gift of money so recipients can spend however they’d like, which is perfect for that last minute gift. Additionally, new PayPal customers can earn five dollars just by downloading the app, signing up, and adding a payment method, and new Venmo customers can also earn ten dollars when they sign up for a new account. Sign up online or download the PayPal or Venmo apps through the Apple or Google Play app stores. For more information, visit https://www.paypal.com/ or https://venmo.com/. Instagram: https://www.instagram.com/paypal/?hl=en https://www.instagram.com/venmo/?hl=en Twitter: https://twitter.com/PayPal https://twitter.com/Venmo GIFT OF POWER: At this point, most consumers are aware of supply chain issues, however, there is another top concern Brahney says many often forget about each year. “In the rush to get the perfect present, many of us forget the batteries. Duracell Optimum batteries are my go-to.” The lifestyle expert says battery-operated gifts are likely on a holiday list, adding, more than 1 of 5 toys on major retailer gift guides are battery operated! “When that ever-important gifting moment comes, you’re going to want to include the batteries that let those gifts truly shine.” A recent survey finds the majority of parents agree that the most important battery-operated toys and gifts should always be given with the best, longest-lasting batteries. “For me, if a gift is worth giving, it's worth giving what I think are the best batteries – Duracell,” advises Brahney. For more information, visit Duracell.com. Shoppers can find Duracell’s family of batteries at their favorite retailer. Facebook: @duracell Instagram: @duracell Twitter: @duracell GIFT OF FLAVOR: The last gift idea on Brahney’s list is chocolate. She says, “It’s perfect for loved ones or colleagues.” Lindt, the world-renowned Swiss chocolatier, has an extensive holiday collection, including chocolate figures perfect for stocking stuffers and seasonal chocolate gift sets. However, the lifestyle expert recommends the brand’s holiday classic, LINDOR truffles. These iconic truffles with a smooth center surrounded by a delicate chocolate shell were developed more than 50 years ago, and the round shape was originally designed for people to use as holiday decorations. She points out that they’re available in classic milk chocolate and other seasonal flavors, in festive bags or gift boxes. For more information, go to www.lindtusa.com, or find them at retailers nationwide. Facebook: @ lindtchocolateusa Instagram: @lindt_usa About YourUpdateTV: YourUpdateTV is a social media video portal for organizations to share their content. It includes separate channels for Health and Wellness, Lifestyle, Media and Entertainment, Money and Finance, Social Responsibility, Sports and Technology. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

December 21, 2021 01:34 PM Eastern Standard Time

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The Customer Experience Market in 2022 Will Continue to Be Heavily Influenced by Labor Issues, Supply Chain Disruptions, and Health and Safety Concerns, According to Dash Research

Dash Network

As 2021 draws to a close, it is clear that the events and responses to the COVID-19 pandemic continue to significantly impact the customer experience (CX) market, according to a new webinar and companion white paper produced by Dash Research. While some of the most drastic aspects of CX changes due to the pandemic were temporary measures, other practices demonstrated significant value to both the customer and provider and are likely to stay. “The most impactful trends that emerged in 2021 were both interrelated and interdependent, reflecting the interconnected worlds of digital engagement, physical fulfillment, and health and safety issues,” says principal analyst Keith Kirkpatrick. “While many of these trends began during 2020, they were often accelerated by various economic and public health conditions that arose in 2021, including labor shortages, supply chain issues, and an increased focus on digital/real-world customer journeys.” These market factors have led to an increased use of artificial intelligence (AI) and automation, with business-to-consumer (B2C) organizations in particular deploying AI-enabled chatbots and tools to handle routine tasks, freeing up workers to address more complex issues. Automated marketing and messaging took center stage as businesses leveraged technology to maximize sales, marketing, and services efficiency, and the use of technology extended to CX functions, such as customer contact centers. Similarly, business-to-business (B2B) organizations increased use of collaboration platforms and video-conferencing tools to ensure seamless business continuity, conducting sales, marketing, and other business engagements via online channels, in lieu of in-person meetings. And as the most severe impacts of the pandemic lessened in certain parts of the world, some companies initiated the use of hybrid workplaces, which saw the return of some workers to their places of business on a part-time basis, while allowing others to continue to work remotely. Dash Research’s analysis further indicates that, with the continued shift to omnichannel communications and customer-centricity, customers are seeking fully integrated CX platforms. As a result, vendors are shoring up their product portfolio through two primary methods: (1) mergers and acquisitions (M&A) activity, where new functionality or features are added through the acquisition of another company that already has these capabilities; and (2) via the funding market, which provides them with the capital required to build out new functionality. Dash Research’s webinar and white paper showcase fundraising and M&A activity by Kore.ai, Netomi, Terminus, Qualtrics, Zendesk, and Concentrix. Looking ahead to 2022, as some industries strive for a return to normal (e.g., travel & hospitality, retail, and healthcare), Dash Research expects to see greater investment in CX platforms and programs to support customers throughout the entire journey. Personalization will continue to be used as a differentiator, not only for B2C business, but also for B2B companies that are trying to deliver a right-sized offering for each customer. Greater visibility into supply chains may be a differentiator for some companies, particularly if bottlenecks remain. Further, improvements to CX through mobile, social, and other non-traditional channels will be front and center, as omnichannel approaches mature. Large customer relationship management (CRM) and customer data platform (CDP) vendors will continue to add new features and functions that make it easier for companies of all types to add AI and automation across all functional areas. And despite the push to incorporate technology, businesses will focus on balancing human agents and automation to build a better rapport with customers. Dash Research’s webinar, “The State of the CX Market in 2021”, along with its companion white paper of the same title, focus on the CX trends that emerged in 2021, the impact those trends had on CX implementation, and the processes and strategies that are expected to continue well into 2022. The webinar and white paper also focus on the M&A and fundraising activity that occurred in 2021, as well as providing an assessment of relative customer demand and maturity of 10 CX techniques. The white paper is available as a free download on Dash Research’s website and the webinar replay is also available. Dash Research, the market intelligence arm of Dash Network, provides in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user dynamics across industry sectors. Dash Research’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management, personalization & optimization, and employee experience. For more information, visit www.dashresearch.com or call +1.720.603.1700. Contact Details Dash Network Clint Wheelock +1 720-603-1700 press@dashnetwork.com Company Website http://www.dashnetwork.com

December 21, 2021 11:37 AM Eastern Standard Time

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