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Customer Experience Revenue in the Travel & Hospitality Industry Declined by 33% Between 2019 and 2021, According to Dash Research

Dash Network

While all industry sectors have needed to pivot and flex to address the global pandemic, few other industries have had to reinvent their processes and solutions the way the travel & hospitality market has needed to. Constantly changing restrictions and regulations have made any sort of market recovery in this sector lumpy, at best. The travel & hospitality sector has always needed to walk the line between internal operational and cost efficiencies and personal attention to the guest or traveler. According to a recent report from Dash Research, the global COVID-19 pandemic caused many travel & hospitality companies to reassess their priorities and current technology status, focusing on those that will result in even greater efficiencies as they navigate the upcoming recovery, and provide a smooth, friction-free, and positive customer experience for those traveling. Dash Research estimates that the global market for customer experience (CX)/customer engagement (CE) software and services totaled $3.5 billion in 2021, a 32.7% decline from 2019 when revenue for the sector was $5.2 billion. The market intelligence firm does not anticipate revenue returning to 2019 levels within the duration of its forecast period (2019 to 2026). Worldwide CX/CE revenue is forecast to rise moderately over the next several years, reaching $4.3 billion in 2026. “The customer journey of a traveler can be complicated and leverages many disparate technologies,” says senior analyst Sherril Hanson. “The process of researching a trip via the wide variety of channels and third-party providers, booking, paying, moving through a transportation hub, and arriving at a destination of choice has a lot of opportunities to rise to the occasion to provide outstanding CX or fall short of expectations.” Hanson adds that each touchpoint in that journey is an opportunity to build brand loyalty, trust, and positive emotions. Dash Research concludes that this is both a challenge and an opportunity for implementing CX technologies and services. While the industry will take some time to fully rebound, an exploration of CX in this sector demonstrates that it is a market primed to reap the benefits of implementing CX technologies. Dash Research analysis indicates that the key market drivers spurring the purchase of CX software platforms, applications, and ancillary services in the travel & hospitality market include the following: Demand for omnichannel interactions and self-service along the various touchpoints Changes in the nature of the travel experience and a desire for personalization Acceleration of contactless and convenience technologies Increased communication needs However, a multi-year global pandemic represents an unprecedented challenge for the travel & hospitality industry, and several key related market barriers that are tempering the growth of CX software and services include the following: Market uncertainty and budget constraints Fragmented and sometimes outdated technology stacks Labor shortages and employee burnout Consumer concern over health and safety issues Opportunities abound for the growth of CX solutions in travel & hospitality, but amidst all the current challenges, these solutions must be implemented with a keen eye toward evolving consumer behavior and attitudes, greater efficiency and convenience for travelers, timely and personalized communications, and a strong and sustained focus on employee experience (EX) in an environment of scarce labor resources. Dash Research’s report, “CX in the Travel & Hospitality Industry”, focuses on the software platforms, applications, and services that are offered to travel & hospitality companies to help them achieve excellent CX that leaves travelers feeling safe, satisfied, and eager for a return trip via all the companies that eased their journey. The report examines the current and future market issues, market drivers and barriers, and case studies within the travel & hospitality CX/CE industry. Market sizing and forecasts include segmentations by geography, functional area, product offering, and visibility to the customer. Discussion on the impact of the COVID-19 pandemic, and how the industry is responding, is also included. An Executive Summary of the report is available for free download on the firm’s website. Dash Research, the market intelligence arm of Dash Network, provides in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user dynamics across industry sectors. Dash Research’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management, personalization & optimization, and employee experience. For more information, visit www.dashresearch.com or call +1.720.603.1700. Contact Details Clint Wheelock +1 720-603-1700 press@dashnetwork.com Company Website http://www.dashnetwork.com

February 09, 2022 06:15 AM Eastern Standard Time

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Velocity Global becomes Official Partner of the DP World Tour

Velocity Global

Velocity Global becomes first global technology company to sponsor the DP World Tour, PGA TOUR, LPGA Tour and Ladies European Tour DP World Tour to utilise the Global Work Platform from Velocity Global to enable employees to work anywhere in the world Multi-year agreement with elevated partnership status at three additional tournaments The DP World Tour today announces that Velocity Global, the world’s leading provider of global talent solutions, has become an Official Tour Partner in a multi-year agreement. Velocity Global serves as the Official Global Work Platform of the DP World Tour. Speaking about the partnership Rob Wellner, Chief Revenue Officer of Velocity Global said; “We are excited to become an Official Tour Partner and the Official Global Work Platform for the DP World Tour. Golf is truly a global game that spans national boundaries, leading to increased competition in an effort to find the best golf talent wherever it is. Finding and hiring top talent - anyone, anywhere - is at the heart of what Velocity Global provides to our customers. We give a competitive edge to leading companies to get ahead in the global marketplace. This partnership is a perfect embodiment of that work." Max Hamilton, Commercial Director of the European Tour group, added; “The DP World Tour has a truly global footprint, with 45 tournaments across 25 countries in our 2022 schedule - and in Velocity Global, we have found a partner who matches that globality. As an ever-expanding Tour, their Global Work Platform will support our business operations for DP World Tour personnel working abroad. Their footprint in golf is substantial and given our close ties to the PGA TOUR and both the LPGA and Ladies European Tour with our mixed events, Velocity Global can create synergies through its deep partnerships across golf’s biggest tours. We look forward to supporting each other in the years ahead.” As an Official Tour Partner, Velocity Global benefits from a range of marketing opportunities to grow its brand, including on-course signage and live television branding during DP World Tour events, bespoke social media content and access to tournament hospitality services. Throughout the partnership Velocity Global and the DP World Tour will develop a multi-channel content series to showcase some of the top players in the world and share their Work from Anywhere story. Velocity Global also enjoys elevated partnership status at three of the DP World Tour’s premier tournaments each season. These are two Rolex Series tournaments - the BMW PGA Championship and the DP World Tour Championship - plus the ISPS Handa World Invitational, which is an innovative mixed gender tournament run in partnership with the LPGA Tour and Ladies European Tour. The company’s Global Work Platform TM enables employers to grow compliant distributed workforces in more than 185 countries. Serving as the Official Global Work Platform for the DP World Tour, this partnership will see the Tour use Velocity Global’s services to help its employees work anywhere in the world. With this announcement, Velocity Global is now a partner of the four leading Tours in the men’s and women’s professional game – the first global tech company to have such a presence in elite golf. The company is already the Official Global Workforce Solutions Platform of the PGA TOUR, as well as the presenting sponsor of the PGA TOUR University. Last month, Velocity Global also announced a new agreement as the Official Global Work Platform of the LPGA Tour and Ladies European Tour. In addition, Billy Horschel, the winner of the 2021 BMW PGA Championship on the DP World Tour and a six-time PGA TOUR winner, is a Velocity Global brand ambassador, along with 12th-ranked Lexi Thompson and Albane Valenzuela on the LPGA Tour. Kevin Hall, a four-time APGA Tour champion, is also a Velocity Global brand ambassador. About Velocity Global Velocity Global accelerates the future of work for anyone, anywhere, anyhow. Its Global Work Platform simplifies the employer and talent experience through its proprietary cloud-based talent management technology, backed by personalized expertise and unmatched global scale. With talent solutions in more than 185 countries and all 50 United States, the platform combines global Employer of Record and Contractor Management to onboard, manage, and pay talent worldwide. More than 1,000 brands rely on Velocity Global to build global teams without the cost or complexity of setting up foreign legal entities or state registrations. Velocity Global was named a "Leader" in Global Employer of Record services by prominent analyst firm NelsonHall. Founded in 2014, the company has hundreds of employees across six continents. For more information visit velocityglobal.com. About the DP World Tour The DP World Tour is the main men’s professional golf Tour of the European Tour group, with a global schedule featuring a minimum of 45 tournaments in 25 different countries across the 2022 season. Formerly known as the European Tour, which was established in 1972, the 2022 DP World Tour schedule includes five Rolex Series events, along with four Major Championships, two World Golf Championship events and three tournaments co-sanctioned with the PGA TOUR, as well as tournaments staged around the world with a minimum prize of $2million for all events solely sanctioned by the DP World Tour. The season concludes with the final Rolex Series event, the DP World Tour Championship, Dubai, where the winner of the Tour’s season-long competition, the DP World Tour Rankings, will be crowned. DP World, the leading provider of global smart end-to-end supply chain and logistics solutions, is the title partner of the DP World Tour, which is administered by the European Tour group. Contact Details Velocity Global Chris McGrath +1 720-650-4348 news@velocityglobal.com Company Website https://velocityglobal.com/

February 08, 2022 07:01 AM Mountain Standard Time

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Bedard Law Group and Provana Create New Compliance Paradigm

Provana

Provana, provider of the industry’s first unified platform for compliance and performance management, today announced a strategic collaboration with Bedard Law Group (BLG), to bring 360-degree compliance to the Accounts Receivable Management (ARM) market. The new solution combines BLG360 services with Provana’s comprehensive compliance management suite. BLG360 is an on-demand subscription service to BLG’s expert attorneys, while Provana’s GRC technology platform is tailored specifically to CFPB requirements. Announced at RMAi’s 25 th Annual Conference in Las Vegas, the solution comes at a pivotal moment as the ARM industry continues to grapple with Regulation F compliance. The only such combination available today, this new offering provides an unbeatable and intelligent solution for managing policies, audits, training, remediation, certification, complaints, and all aspects of CFPB compliance. John Bedard, Managing Partner of BLG, noted, “I have seen Provana’s products and services growing within my client base for many years. Automation is a must in ARM, and we at BLG felt we should work with the premier provider of compliance and performance management solutions in our industry to deliver the unique value of BLG360 as part of an automated suite.” “We are excited to work with one of the preeminent compliance firms in ARM to enrich our compliance management capabilities for customers,” said Sean Clark, Provana’s SVP of Platforms. “Adding BLG360 as part of our compliance solutions provides a level of intelligence and support unparalleled in ARM, enabling collection entities drive higher revenues with less risk.” To learn more about the benefits Provana and BLG360, specifically in the context of Regulation F, register for the webinar, where the companies will share a complete overview of new, foreclosure-specific solutions and services. About BLG Bedard Law Group, P.C. is a full-service law firm serving the credit and the collection industries. Founded in 2009, the firm delivers superior service, sound advice, and unparalleled value to all of its clients. The firm’s services include Defense Litigation, Compliance Advice, Collection Letter Review, On-Site Compliance Auditing, Nationwide Litigation Management, General Corporate Counselling, Policies and Procedures and BLG Insight Speech Analytics. To learn more about its suite of products and services online at https://bedardlawgroup.com/. About Provana Provana's SaaS-based digital operating platform is the first of its kind, giving leaders control over process-intensive operations. We serve law firms, insurance companies, accounts receivable agencies and networked enterprises in the US market that are tightly regulated by the CFPB and other authorities. Built on decades of experience in machine learning, natural language processing and business process management, Provana helps customers manage sensitive interactions, analyze unstructured data, process personal information, and ensure compliance. Provana is backed by a NYC-based Fintech PE, most recently raising funds in November 2020. Learn more at www.provana.com. Contact Details Britney Schaeffer +1 469-774-2409 britney.schaeffer@provana.com Company Website https://www.provana.com/

February 07, 2022 07:42 AM Pacific Standard Time

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Get SAT Introduces New Micronized Mobile Broadband SATCOM Terminals for SES’s O3b network

Get SAT

Get SAT, a leading manufacturer of efficient portable satcom terminals offering high data-rate satellite communication for ground, air and maritime applications, announced it's Milli SAT H and Milli SAT W have been successfully tested on the SES’s O3b network and can provide versatile data communications of up to 20 Mbps for mobile applications. Unlike other terminals in the industry which require two terminals to be used with the O3b constellation operating in medium earth orbit (MEO), Get SAT terminals users can use a single terminal weighing around 15kg to access the O3b network. Operation includes seamless handover from satellite to satellite, leading to significant savings on equipment, installation, and maintenance. SES’s O3b is the only commercially successful non-geostationary satellite communications system providing high-throughput, low-latency, carrier-grade capabilities for a variety of applications, including communications on the move (COTM). Ranging from 20-60 cm, Get SAT’s micronized terminals are designed to deliver broadband communications with a high data rate and low latency. Combined with SES’s O3b, Get SAT’s terminals provide highly versatile solutions for applications that require smaller terminals, delivering an in-vehicle on-the-move broadband experience for a mobile office or tactical missions. The lightweight LM terminals also boast a significant SWaP (Size, Weight and Power) position within the government market, to work effectively with Class 2 UAVs. As the leading provider of a new generation small terminals, Get SAT sets the standard for lightweight, small-sized, and low-power consumption communication devices. The company’s advanced-tracking technologies, specifically designed for on-the-move applications, apply a miniaturized interlaced flat panel antenna that combines receive and transmit elements and is capable of moving at speeds of 200 degrees per second. Get SAT terminals support extremely dynamic platforms. The data transfer rate is being kept while on the move in challenging environmental conditions, which are enabled by the quick and seamless handover between O3b satellites. “Get SAT’s unique terminal solution brings the power of SES’s low-latency, high-throughput O3b service to the tactical edge, enabling any government vehicle to operate on-the-move with the full set of live video, situational awareness and cloud-based tools critical to government operations,” said Jack Deasy, VP of Government Product Management at SES. “With our next-generation soon-to-be-launched constellation, O3b mPOWER, we will be deepening our collaboration with Get SAT to develop and test expanded services.” “Our terminals achieve much more at a smaller size and weight. By moving to a single terminal, customers on O3b networks can simplify installation challenges, and optimize location placement on mobile platforms,” commented Get SAT CEO Kfir Benjamin. “We are proud to be a leader of easy to implement ‘on-the-move’ broadband communications programs.” Get SAT’s terminals are based on the patented InterFLAT flat panel antenna technologies, which miniaturize components without sacrificing quality. Get SAT is an industry leader, as it creates next generation terminals and solutions engineered specifically to provide fast, reliable communications for on-the-move applications. Meet us at booth #1043, Satellite 2022 Show at the Gaylord convention center in Washington, D.C. About Get SAT A privately held company located in Rehovot, Israel, Get SAT Communications provides portable and extremely efficient antenna and terminals that offer high-data-rate satellite communication for ground, air, and maritime applications. Get SAT provides services for government and military use, enterprises, first responders, non-governmental organizations (NGOs) and humanitarian groups. For more information, visit www.getsat.com Contact Details Ayala Pinhasi +972 76-530-0700 info@getsat.com Company Website https://www.getsat.com/

February 07, 2022 03:18 AM Central Standard Time

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Kivvit Announces Addition of Top-Level Talent

Kivvit

Kivvit today announced a transformative expansion with 10 new hires – including a cohort of four new Managing Directors – marking the largest expansion of Kivvit’s senior leadership team since the firm’s founding twenty years ago. Joining Kivvit’s senior leadership as Managing Directors are Arielle Goren, Aaron Mays, Terri Sanders, and Jalisa Washington-Price. “Kivvit is singularly focused on attracting great professionals who can thrive in our unique operating structure, which focuses equally on sectors, industries and geographies, supported with a suite of internal service teams. This work culture creates a platform for our team to do our best work and constantly grow professionally,” said Kivvit founder and CEO Eric Sedler. Other recent additions to the Kivvit team include: Katie Coleman, Principal (Chicago) Iris Dew, Brand Strategy Senior Associate (Chicago) Alex Hanns, Principal (Chicago) Mashal Hashem, Associate (New York) Christine Lee, Senior Associate (New York) MJ Sheckles, Talent Manager (DC) These latest hires cap a year of expansion for Kivvit that included record revenue growth, the launch of a new talent team and brand strategy team, and a doubling in size of the firm’s digital and insights teams. MANAGING DIRECTOR PROFILES: Arielle Goren Arielle specializes in messaging, strategic counsel, executive and crisis communications. Before Kivvit, Arielle founded and lead Juno Strategies, a boutique communications consultancy where she developed and executed social impact campaigns on behalf of start-up and non-profit clients. In that capacity, she helped launch San Francisco and Oakland’s COVID-19 emergency relief funds, mobilized a coalition in support of expanded healthcare access for gig workers, and highlighted technological innovations being used to preserve the stories of Holocaust survivors. Arielle also previously honed her business, tech, executive and crisis communications skills as one of Uber’s early hires to its Policy & Communications team. Arielle began her career as an aide to Senator Chuck Schumer and has held senior positions as a speechwriter and communications advisor in New York State and Los Angeles City government, as well as on Hillary Clinton’s historic 2016 presidential campaign. Aaron Mays Aaron Mays is an award-winning PR professional and media relations strategist based in Chicago. Before Kivvit, Aaron led his own communications firm, where he worked with clients in the US and the UK. He has devised numerous earned media campaigns over the course of his career, securing placements in local and national outlets, as well as across the globe in Mexico, Canada, the UK, sub-Saharan Africa, New Zealand, and Australia. Prior to that, he served in communications roles at Northwestern University’s Kellogg School of Management, The Axis Agency, and Rise Interactive. Terri Sanders Terri is an award-winning marketing, branding, and communications expert with more than 20 years of experience. She works across industries in brand development and positioning, marketing strategy, consumer research, audience development, and crisis communications. Prior to joining Kivvit, Terri served as the chief marketing and communications officer for HIMSS, where she was responsible for global management of its brands as well as marketing, communications, design, and UI/UX. Before that, she worked in communications and branding at The Chartis Group, and previously Terri served as director of corporate brand and strategy at AIM Specialty Health. In 2019, she received the Power 50 - Women Transforming their Industries award. Jalisa Washington-Price Jalisa is a decorated campaign strategist. Jalisa most recently worked at iHeartMedia as VP, Political & Advocacy. Jalisa also worked on the Joe Biden presidential campaign, serving as Senior Political Advisor to vice-presidential candidate Kamala Harris. In 2021 Jalisa was the Director of the Office of the Vice President-elect for the Presidential Inaugural Committee. Jalisa has also held senior leadership positions at the Democratic Congressional Campaign Committee, worked on a number of congressional and statewide campaigns and worked on Hillary Clinton’s 2016 presidential campaign. In 2020 Jalisa was named 40 under 40 in Government and Politics by Fortune. She has made appearances on MSNBC and CNN. About Kivvit Kivvit is one of the largest and fastest-growing independent strategic communications and public affairs firms in the United States, with over 130 professionals across six offices in Boston, Chicago, Miami, New York, New Jersey, and Washington, D.C. Kivvit has earned over 60 awards and recognitions in the past 5 years, including Public Affairs of the Year (Reed Awards), Digital Agency of the Year (PRovoke SABRE North America), Most Innovative Agency (Bulldog Stars of PR Awards), and a Best Agency to Work For (PRovoke). Kivvit also leads O'Dwyer's national rankings of independent communications firms across multiple categories, including #1 for Non Profits, #2 for Energy, #3 for Corporate Social Responsibility, #3 for Real Estate, and #4 for Education. Contact Details Kivvit Zach Silber +1 212-929-0669 zsilber@kivvit.com Company Website https://www.kivvit.com/

February 04, 2022 03:00 PM Eastern Standard Time

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Aurora Strategy Group Announces Largest Expansion In Its History

Aurora Strategy Group

Marcel Wieder, President and Chief Advocate for Aurora Strategy Group announced the firm’s largest expansion by adding six new consultants in Australia, Canada, and the United States. This follows the recent addition of consultants in Israel and the United Arab Emirates. “Aurora continues to grow and develop new markets for our services,” said Wieder. “As economies begin to reopen, we are positioning our firm to assist clients in helping get their message delivered to government, media and stakeholders.” In addition to its current offering of services, Aurora will now be able to offer clients polling and creative media services inhouse. “These new services provide one stop services to clients,” according to Wieder. “With a growing footprint in Australia, North America, and the Middle East, Aurora can assist clients with consultants on the ground. Plus, as members of the International Public Relations Network, we have access to firms in over 40 countries.” Joining Aurora are Dr. Raphaella Crosby from Armidale, Australia; Hasneet Punia from Brampton, Ontario; Tom Sigurdson from New Westminster, British Columbia; Tony Fazio from San Francisco, California; Bud Jackson from Alexandria, Virginia; Cherri Senders from Los Angeles, California and Nancy Todd from Sarasota, Florida. “This is an exciting time for Aurora Strategy Group as we continue to build out our team,” Wieder said. “The new members of the Aurora team will add additional depth to our existing team. We are thrilled that they have joined us in our journey to open up new markets and working with great clients.” Dr Raphaella Kathryn Crosby is based in Armidale, Australia, and is a pollster and political communication strategist with over 20 years’ experience in election campaigning and Not-For-Profit strategic communication. Best known for her work running the Australian Democrats in 2008-9 and as the Founder and board director for Migraine Australia since 2019, she is passionate about working for social good organizations and driving change agendas. Earlier in her career, Crosby worked for the Federal Government and several leading universities in strategic communication and marketing before joining Essential Media, consulting on research-led campaigns and managing the account of the Australian Council of Trade Unions. Her belief in research-led campaigning fueled her drive to complete a PhD in voter behaviour and research methods, then transitioning to work primarily as a pollster. Dr. Crosby now runs the KORE Poll, a regular federal politics poll in Australia that continues her PhD challenge of finding a better model to predict election outcomes and chases the pollster’s unicorn of trying to capture momentum. Dr. Crosby brings together extensive experience from her public service, corporate, political, and not for profit background to be able to provide clients with holistic advice and a deep understanding of how to change hearts and minds in any context. In addition to research and campaigning, she has experience in lobbying and communication in the health, higher education, media, employment, and agriculture sectors. Hasneet Singh Punia is based in Brampton, Ontario, and is an astute leader with over a decade of extensive senior management experience serving as Chief of Staff to both a provincial Minister and Mayor of a large urban Canadian municipality. He has also served as public policy consultant and government relations and stakeholder relations manager in the private sector. Punia has extensive knowledge of how government works at both the provincial and municipal levels. He has developed and maintains strong and effective relationships with government officials (elected and non-elected) and key public affairs influencers. He has developed and executed coordinated public affairs strategies, issues management plans, and built coalitions of like-minded supporters. He has been focusing on disruption technology like ride sharing and micro mobility and how to help local governments adapt to innovation. Punia has served as a campaign manager in several municipal and provincial campaigns and advised candidates in federal election campaigns. Punia is active in the community volunteering at the local food bank, serving as a soccer coach and helping to fundraise for his local hospital. He has an Honours Bachelor of Arts from the University of Toronto. Tom Sigurdson is based in New Westminster, British Columbia, and has worked with building trades unions for over 20 years. He has twice served (1997 – 2003 & 2011 – 2020) as the Executive Director for the BC Building Trades Council. He worked for Canada’s Building Trades Unions in Ottawa as the Director of Political and Legislative Affairs. In addition to working with the national and provincial organizations, he has worked with local unions affiliated with the Teamsters and Heat and Frost Insulators. Sigurdson was a two term NDP Member of the Alberta Legislative Assembly (1986 – 1993) serving on several Legislative Committees as well as Official Opposition Critic for Labour, Education, Employment & Immigration and Career Development & Employment. He has been a volunteer board member for Habitat for Humanity (Lower BC Mainland), the Immigrant and Employment Council of BC, the Construction Sector Council and SkillPlan. He was appointed to serve as a board member for the BC Industry Training Authority as well as a Governor of the BC Institute of Technology. Sigurdson has worked with Indigenous leaders on workforce development programs and continues to engage in workshops as a non-indigenous co-presenter on historical colonization and current reconciliation actions. Sigurdson has managed numerous political campaigns at the national, provincial, and municipal levels in Ontario, Saskatchewan, Alberta, and British Columbia. Tony Fazio is based in San Francisco, California, and has over 50 years of experience working as a community organizer, political consultant, and non-profit advisor to hundreds of campaigns in a variety of communication industries. Mr. Fazio can create and advise winning battles for Political Candidates, Initiative Referendum Campaigns, Labor Organizations, Public Relations Agencies and Public Affairs Companies across America. Mr. Fazio has worked in 45 different states since he started his career. Fazio’s political consulting firm, Winning Directions, that he founded has been in existence since 1981 and has been recognized for its creativity and winning track record, receiving over 100 Pollie Awards the political industry’s highest honor on behalf of its clients. Fazio was the past President of the American Association of Political Consultants, Campaigns and Elections magazine recognized him as an expert and rising star in the political business and American University hosts the Anthony J Fazio Political Direct Mail Archive, which houses more than 10,000 of his individual pieces of direct mail. Tony is also on the executive board of the Center for Congressional and Presidential Studies at American University. Cherri Senders is based in Los Angeles, California, and brings more than 25 years of experience in journalism and communications to her role as publisher, communications director, and consultant to dozens of labor unions and non-profits. With an extensive background in messaging to both union members as well as the public, Cherri honed her skills writing about social issues for local and national publications ranging from Omni, Working Woman and California Magazine to the LA Times and the LA Weekly. Her interest is in helping the public understand the issues complex confronting working families today. Whether tackling day-to-day issues or long-term campaigns, Cherri uses her experience in print, web, and social media, and develops and implements strategic plans that deliver measurable results on time and within budget. Her company’s award-winning publications, web sites and campaigns have helped in numerous outreach efforts, from on-going member education to contract ratifications to local, and state elections. Cherri has a BA from the University of Maryland, where she majored in English Literature. Bud Jackson is based in Alexandria, Virginia, and is an internationally recognized strategic communication and political consultant who has scripted, produced, and executed millions of dollars in highly successful and award-winning television and digital paid communication campaigns on behalf of political candidates, advocacy organizations, unions, and private sector clients. He also serves clients in public relations and crisis communication. Jackson is an early pioneer of utilizing mass communication as a catalyst to build grassroots support and activism. He produced the first-ever television ad to draft a candidate for United States President (Draft Wesley Clark for President) and soon thereafter became the first media consultant to shoot, edit and upload daily videos on behalf of a United States presidential campaign. In 2006, Draft Obama for President retained him to encourage Barack Obama to run for President of the United States. His ad “Believe Again” was the first television ad the 2008 presidential election and aired in early presidential primary states and Hawaii while the Obamas were vacationing on the island. Jackson is a president emeritus of the American Association of Political Consultants Mid-Atlantic chapter. National Journal’s Hotline profiled him, and Campaigns and Elections Magazine featured him as a “Mover and Shaker” in American politics. He appears frequently on television and radio programs and is often quoted in print and online media as an experienced political and communication strategist. He occasionally lectures on current political events, campaign strategy and strategic communication and is a contributing author to Louisiana State University’s Guide to Political Communication. ​A Massachusetts native now in Washington, DC, he is a graduate of Boston University’s College of Communication and has an Executive MBA degree from Quantics School of Business and Technology in Washington, DC. Nancy Todd is based in Sarasota, Florida and is a political consultant and president of Nancy Todd, Inc., an international strategic consulting firm. Todd cut her political teeth in Louisiana where she attended LSU law school and volunteered in political campaigns. She started with the legendary Matt Reese in 1979. Since then, Todd has been a consultant to over 196 campaigns in 42 states and six countries, with a winning record of 98 percent. She has worked with candidates and projects both nationally and internationally and has received several national awards for creativity in political advertising. Todd has served as Chairman and Past President of the Board of Directors of the International Association of Political Consultants and now Past President and Chairman of the American Association of Political Consultants. In 2009 Todd was inducted into the prestigious Hall of Fame of the AAPC, the first such woman to be so honored. She is a frequent speaker both nationally and internationally for governments, heads of state, key leaders in emerging democracies and major universities including Harvard, the John F. Kennedy School of Government, George Washington University, Georgetown University and Vanderbilt University. Her articles and commentary have appeared nationally in newspapers and professional publications. Aurora Strategy Group is an award-winning public affairs, government and public relations firm headquartered in Toronto, with offices in Australia, Canada, Israel, United Arab Emirates, and the United States. Contact Details Marcel Wieder +1 877-274-4685 info@aurorastrategy.com Company Website https://www.aurorastrategy.com

February 03, 2022 07:19 AM Eastern Standard Time

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Volatus Aerospace to Acquire MVT Geo-Solutions Inc., a Quebec-based Geomatics Service Company

Volatus Aerospace Corp.

Volatus Aerospace Corp. (TSXV: VOL) (“Volatus”) is pleased to announce that it has entered into a definitive agreement to acquire MVT Geo-Solutions Inc. (“MVT”), a Quebec, Canada-based leader in geomatics innovations. MVT’s team of geomatics scientists, engineers, and other professionals combine the technologies and knowledge necessary for the acquisition and processing of various types of data used to study Earth, its phenomena and its resources. Services include data collection, processing, and analysis to a variety of industries including civil engineering, transport, hydrography, natural resource management, forestry, and public safety. MVT had unaudited revenues of C$1.4M in 2021 including geomatics services, equipment sales and training with a net profit margin of 12%. Key Highlights of the Transaction: Expands Volatus footprint in Quebec, one of the largest markets in Canada Increased expertise in geomatics Scalable relationships with some of Canada’s largest companies Established agreements with key equipment manufacturers can be scaled across the Volatus network “Volatus has long seen MVT as the leader in geomatics and drone services in the Quebec market. Adding their capabilities and regional market presence is an important step for Volatus and consistent with our mission to lead consolidation in the markets we serve,” stated Glen Lynch, CEO of Volatus. “Under the continued leadership of its CEO Maude Pelletier, our objective is for MVT to propagate its expertise across Volatus and leverage our scale to expand existing customer relationships from regional to national and international.” “Since its beginning in 2016, MVT has built strong relationships by delivering innovative geomatics services throughout Quebec and Eastern Canada,” said Maude Pelletier. “Joining Volatus provides the resources, scale and market presence to help accelerate MVT’s growth and contribute to the overall capabilities of Volatus.” The total consideration payable in connection with the acquisition of 100% of MVT shares is $1,200,000 CAD, which will consist of: (i) $850,000 CAD paid in cash; and (ii) the balance in common shares of Volatus having a value of $350,000 CAD, calculated based on the last closing price of the Volatus common shares on the TSX Venture Exchange prior to the closing of the acquisition. The acquisition is expected to accelerate growth through MVT’s leverage of the Volatus sales and marketing resources, North American pilot network, and Volatus’ strengths in agriculture, façade inspections, and cargo solutions. Volatus intends to leverage MVT’s geomatics capabilities, and technical strengths, particularly with respect to LiDAR, throughout its existing operations. This transaction is subject to a number of customary conditions including TSX Venture Exchange approval and due diligence. The scheduled closing date is February 28 th. About Volatus Aerospace: Volatus Aerospace Corp. is a leading provider of integrated drone solutions throughout Canada, the United States, and Latin America. Operating a vast pilot network, Volatus serves commercial and defense markets with imaging and inspection, security and surveillance, equipment sales and support, training, and design, manufacturing, and R&D. Through its subsidiary Volatus Aviation, Volatus carries on the business of aircraft management, charter sales, and cargo services using piloted, remotely piloted, and autonomous aircraft. Neither the TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in policies of the TSX Venture Exchange) accept responsibility for the adequacy or accuracy of this release. Cautionary Statement Regarding Forward-Looking Information This news release contains statements that constitute “forward-looking information” within the meaning of applicable securities laws, including statements regarding the plans, intentions, beliefs and current expectations of the Corporation with respect to future business activities and operating performance. Often, but not always, forward-looking information can be identified by the use of words such as “plans”, “expects”, “is expected”, “budget”, “scheduled”, “estimates”, “forecasts”, “intends”, “anticipates”, or “believes” or variations (including negative variations) of such words and phrases, or statements formed in the future tense or indicating that certain actions, events or results “may”, “could”, “would”, “might” or “will” (or other variations of the foregoing) be taken, occur, be achieved, or come to pass. Forward-looking information includes information regarding (i) the expectation that the acquisition described will close; (ii) the anticipated benefits to Volatus and its stakeholders from the acquisition; (iii) the effects of the acquisition on the business of Volatus and MVT and (iv) the business plans and expectations of the Corporation. Forward-looking information is based on currently available competitive, financial and economic data and operating plans, strategies or beliefs as of the date of this news release, but involve known and unknown risks, uncertainties, assumptions and other factors that may cause the actual results, performance or achievements of the Corporation to be materially different from any future results, performance or achievements expressed or implied by the forward-looking information. For instance, conditions to the closing of the proposed acquisition may not be satisfied and closing may not occur within the anticipated time frame, if at all and anticipated benefits to the acquisition may not materialize. Readers are referred to the risk factors associated with Volatus’ business described in Volatus’ management information circular dated November 14, 2021, and filed on www.SEDAR.com on November 16, 2021. There can be no assurance that forward-looking information will prove to be accurate, as actual results and future events could differ materially from those anticipated in such statements. Accordingly, readers should not place undue reliance on forward-looking information. Source: Volatus Aerospace Corp. TSXV: VOL Contact Details Volatus Aerospace Corp. Rob Walker, Chief Operating Officer +1 514-447-7986 rob.walker@volatusaerospace.com Company Website https://volatusaerospace.com

February 01, 2022 08:00 AM Eastern Standard Time

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Customer Experience Equally Important as Price for Today’s Modern Consumer

imimobile

Good customer service is a key driver of repeat business, according to 75% of respondents 61% are willing to pay more for a better experience and 55% would change brands to receive better customer service Different generations have varying levels of comfort for different service needs, such as 19% of both Gen Z and young millennials would use social media to ask questions about a product/service compared to 4% of Baby Boomers, and 71% of Gen Z respondents would use a digital channel to manage orders, reservations and appointments compared to only 32% of Baby Boomers 47% of respondents say they believe good customer service is more important now than it was 12 months ago, pointing to integrated paths of communication in the physical and digital worlds being critical.To learn more about the findings, download the full report here. Customer experience (CX) has become as pivotal as price when it comes to purchasing decisions, demonstrating its importance to business success and a conversation that must break into the boardroom, according to research published today by global cloud communications software and solutions provider, imi mobile, part of Webex. The findings indicated a growing challenge for brands to balance and deliver three customer experience elements across all customer touchpoints – resolution, customer rapport and relevance, which imi mobile has designated the “CX Trilemma” and points to CX as a major business imperative. The inaugural “ 2022 CX Trilemma Report,” surveyed 2,000-plus U.S. and U.K consumers about qualities for good customer experience and presents findings that uncover shifting consumer preferences. Specifically, the report reveals preferences for how and when respondents want to engage and communicate with their favorite brands and businesses. Some key highlights: “Customers expect brands to meet them through their preferred channel, at their desired time with the information they require, and businesses who aren’t scaling to deliver against this increasing customer expectation will fade away,” said Jay Patel, VP & GM, Webex CPaaS. “The good news is that world-class CX can now be delivered by cloud-based technology. There are easy-to-use, multi-channel cloud communication platforms that enable businesses to orchestrate and automate their customer interactions on one, central platform, enabling the ability to resolve issues quickly, build rapport with customers and drive relevant experiences. Improving customer experience is the key business priority for 2022 that can directly impact the bottom line.” The CX Trilemma Report reveals that organizations truly committed to solving the CX challenge must support multiple channels and navigate new technology and innovation to not only meet but exceed customer expectations, especially for the Gen Z and millennials who are increasingly using more digital channels. For organizations serving multiple demographics or offering a diverse set of services, one channel simply can’t give every customer a satisfying journey. Resolution: Resolving customer problems, queries, and complaints, while being proactive with updates on products and services remain a cornerstone of a great customer experience. Respondents identified simplicity (79%), consistency (78%), speed (76%) and convenience (73%) as fundamental to resolution. Furthermore, 75% of respondents said quick resolutions influence repeat transactions. Rapport: Those surveyed called out brands for displaying a lack of empathy, transparency, and honesty as well as an inability to understand frustrations as reasons for a poor customer experience and dissuades them from using a brand or business altogether. Of this, 64% cited repeating information to different teams and having to proactively chase agents as leading factors for poor customer experience, which can also lead to negative word-of-mouth, reviews, and a tarnished reputation. Relevance: In a post-pandemic era, relevance is becoming an increasingly important part of the customer experience mix – communicating with customers on the channels they want to use, meeting them where they are and at the most convenient time (67%) while also delivering relevant, personalized communications are key for successful customer engagement (60%). What’s more, the findings unveil that every generation, industry, and region have varying preferences in regard to channels, when to be contacted and personalization of communications. “Finding the right communications mix for your customers requires a deep, nuanced understanding of them and your processes, and they are very different to those of just two years ago. To reach them in the right way, businesses need communications that work best for everyone, and this requires technical capabilities and expertise to orchestrate end-to-end customer journeys across multiple channels.” stated Patel. While you can support multiple communications channels manually, technologies such as Enterprise CPaaS (Communications Platform as a Service) make it easier to manage multiple channels, comply with regulations, and deliver a consistent, connected customer experience. About imimobile imimobile, part of Webex, provides cloud communications software and services that manage business-critical customer interactions at scale. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences. Our API and low-code Communications Platform-as-a-Service (CPaaS) offering enables large enterprises to automate, orchestrate and monitor their customer interactions all on one platform. This helps businesses to lower costs, reduce complexity and accelerate IT roadmaps. Our innovative platform and applications are being used at scale today by blue-chip global enterprises and leading public-sector organizations to deliver smarter customer interactions, such as AA, Best Buy, BT, Capitec Bank, Centrica, EE, IHG, Mercedes, Orange, O2, Vodafone and Walgreens. The business was acquired by Cisco Systems in February 2021 and has global offices across the UK, USA, Canada, India, and South Africa. www.imimobile.com. Contact Details Kite Hill PR Michael Kocher +1 704-960-2295 michael@kitehillpr.com

February 01, 2022 12:00 AM Eastern Standard Time

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Minuteman Press Franchise in Winter Park, FL Celebrates 25 Years and Shares Secrets to Longevity and Growth

Minuteman Press International Inc

In 1996, Linda Sang decided to leave the corporate world and join the Minuteman Press franchise family, and she is now celebrating 25 years in business. Linda’s daughter Darcy has been along for the ride, saying in a recent newsletter, “It was a world that none of us knew anything about, but would quickly learn as every available hand was recruited to answer phones, hand collate and staple jobs and market the business for our intrepid leader. And we have been doing it ever since.” Being in business for over 25 years, Linda shares her biggest keys to longevity and growth. She says, “We keep pushing to get new customers in various methods. The pandemic initially cut down on the door-to-door marketing that has always been successful in the past for us. We currently do more social media, thanks to my daughter, Darcy, and some direct mail campaigns targeting local businesses and new businesses.” Linda continues, “We are also very attentive to our customers, keeping them informed and helping them find solutions/options for their needs. We respond to emails almost instantly and turn quotes around as quickly as possible, generally the same day if there isn’t a lot of research involved. When we make deliveries, each customer gets a ‘goody bag’ with notepads and other branded items. Many customers get excited about our deliveries, sometimes even more so for our giveaways rather than their finished jobs.” Over the past two years, Linda and her team have utilized various digital and print marketing tools available to them. She says, “We have gotten more into social media than in the past and have worked on getting high Google ratings, as customers do look at reviews. We do find that we are getting a lot of requests from Google and the Minuteman Press Internet Marketing program. We also test out the suggested methods from Minuteman Press corporate (such as the lumpy mailer and direct mail campaigns) and see what works best for us and our customer base. Otherwise, we are simply doing what we have always done through the years… provide solid customer relations.” What’s next for Minuteman Press in Winter Park? Linda says, “We hope to grow this year by reaching out to new prospective customers and generate more referrals.” Lastly, Linda reflects on the family business and says, “In our case, Darcy and I work together well and have the same goals and work ethic. My husband, Kelly, is semi-retired and helps out when we need him. When you have this situation, you don’t have to worry about someone showing up to work or leaving for other opportunities. There is always loyalty. We also find it key to treat our employees as if they are family as well. Not only does it create a pleasant working environment, but loyalty builds as well. We work lean and mean, which makes for some long days, but when you trust your employees and family, it is truly a joy.” For more information on Minuteman Press in Winter Park, FL, visit https://minuteman.com/us/locations/fl/winter-park. For Minuteman Press products and services, visit https://minuteman.com. Learn more about #1 rated Minuteman Press franchise opportunities and read Minuteman Press franchise reviews at https://minutemanpressfranchise.com. Contact Details Minuteman Press International Chris Biscuiti +1 631-249-1370 cbiscuiti@mpihq.com Company Website https://minutemanpressfranchise.com

January 31, 2022 10:00 AM Eastern Standard Time

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