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Hashnode funding round attracts marquee tech investors as traction gathers pace

Stockwood Strategy

Global blogging community for developers Hashnode, today announced it has raised US$2.1m in funding led by Sequoia Capital India’s Surge. A range of marquee investors* also participated including Naval Ravikant (early investor in Twitter, Uber and co-founder of AngelList), Ritesh Arora and Nakul Aggarwal (founders of BrowserStack) as well as Shashank Kumar and Harshil Mathur (founders at Razorpay). Founded just 6 months ago in June 2020 by Sandeep Panda and Syed Fazle Rahman, Hashnode helps developers and engineering teams start technical blogs and share them with the broader developer community. The platform is growing at a rate of 25% month-on-month in. More than 20,000 new developer blogs have been created on the platform in a few months and over 500,000 readers visit https://hashnode.com every month. Developer blogs are the heart of many developer communities that share, learn, and drive innovation around specific products, projects, hacks, and code branches. The rapid growth of the API economy, which is underpinning the tech sector's growth, has been fuelled by these developer communities. Currently, there are two types of blogging solutions. Publishing networks (like Medium) help a blogger with social media credibility and reach at the cost of content ownership and customization. There are self-hosting solutions, like WordPress, but distributing the content is difficult, which makes it hard to create large, active communities. The cost of running the software also keeps increasing. Hashnode helps writers focus on writing and gives them the freedom to blog without the risk of losing their content or losing control of traffic and SEO. Fazle Rahman, CEO at Hashnode commented: “We realised many writers just want a platform that helps them focus on writing and gives them the freedom to blog without losing control over their content or thinking about traffic and SEO. Hashnode allows developers and businesses to create a blog on a custom domain and stay connected with a central community for content distribution. This solves both the problem of content ownership and distribution.” Hashnode powered blogs are easy to use, set up, configure, highly optimised for SEO, and have built-in community interaction functionalities like reactions, comments, bookmarks, and more. “Hashnode allows developers and businesses that want to build developer communities to create a blog on a custom domain, and stay connected with a central dev community for content distribution. The platform also allows publishing articles directly from Github, a feature not available on other publishing tools,” added Fazle Sandeep and Fazle are avid developers, bloggers and authors who have both published several books on various web technologies. They graduated together from IIIT Bhubaneswar in Computer Science Engineering and have a shared passion for building products for the web and teaching developers online. * Angel investors in the round include: Naval Ravikant (AngelList, Uber, Twitter, Stack Overflow, Yammer), Ed Roman (Pluralsight and Hack Summit), Shashank Kumar (Razorpay), Harshil Mathur (Razorpay), Ritesh Arora (BrowserStack), Nakul Aggarwal (BrowserStack), Christopher Golda (BlackType, acquired by Twitter), Girish Mathrubootham (Freshworks), Salil Deshpande Uncorrelated Ventures) and Guillermo Rauch (Vercel). Ends About Hashnode Hashnode is a free content creation platform and community that allows people to publish articles on their own domain and helps them stay connected with a growing developer community. Contact Details Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://hashnode.com/

December 15, 2020 11:30 AM Eastern Standard Time

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Comodo and CybrHawk Announce Technology Partnership

Comodo

Comodo, the world’s leader of next-generation cybersecurity announced a technology partnership with CybrHawk, which operates the world's most advanced enterprise cybersecurity threat intelligence tools. CybrHawk, a provider of XDR solution sets, recently integrated Comodo OpenEDR into its SIEM platform. “Comodo’s OpenEDR is a ‘gamechanger’ for the Endpoint Detection and Response (EDR) market because it’s just as capable as competing products like Crowdstrike’s, but open source and free,” said Jacob Thankachen, CEO & Co-founder at CybrHawk. He continued, “Plus, its modular approach gives customers the flexibility of replacing traditional antivirus for endpoints.” Comodo’s OpenEDR is the world's most sophisticated and effective endpoint detection and response (EDR) available as open source. It allows you to analyze what’s happening across your entire environment at the base-security-event level. OpenEDR has full-blown EDR capability and comes with seven days of log retention for free with the purchase of AEP. Jacob continued, “Comodo’s OpenEDR will be integrated with our ‘pluggable’ agent. The OpenEDR output will be shipped to CybrHawk XDR platform and will be used to monitor and alert on the activities. Based on the testing we’ve done, OpenEDR has accurate detection, with a low number of events, and is very lightweight. It has detected activities from the Atomic Red Team scripts and known viruses and the rate is 95%, same as Crowdstrike.” Comodo’s EDR provides continuous real-time visibility of endpoints with detection and response. With the Open Source EDR product, an organization’s IT team can identify attacks with the accurate root-cause analysis for effective remediation intelligence. It is a sophisticated endpoint agent that uses adaptive event modeling and allows logs to be sent to an elastic database and connect to systems like Kibana for visualization and reporting. In addition, a set of Indicators of compromise (IoCs) will be available and open for the community to create and deploy their own IoCs. An extensive rule engine will also be provided for collection of endpoint events, enrichment, and detection. Alan Knepfer, President and Chief Revenue Officer at Comodo commented, “We are offering our EDR as open source because we feel strongly that as cyber-threats increase, every company should have access to this capability regardless of budget or ability to purchase it.” He continued, “We are putting an end to charging for multiple layers of security by open sourcing the world's most sophisticated EDR.” About Cybrhawk CybrHawk is a leading provider of information-security-driven, risk intelligence solutions, focused solely on protecting clients from cyberattacks. We also pioneered an integrated approach that provides a wide range of cybersecurity solutions for organizations of varying size and complexity. Our solutions enable organizations to define their cyber defenses to prevent security breaches, detect real-time malicious activity, prioritize and respond quickly to security breaches, and predict emerging threats. For more information visit https://cybrhawk.com/ About Comodo Comodo is the world’s leader of next-generation open source cybersecurity, with the industry’s most disruptive innovations. We help customers stop breaches with groundbreaking auto containment technology that neutralizes ransomware, malware and cyber-attacks. Our complete cloud-native framework delivers a zero-trust architecture with active breach protection for the most comprehensive defense against zero-day threats. Comodo’s cybersecurity products maximize intelligent sharing between every component of the platform, therefore providing superior security. We are the only company that analyzes and gives a trusted verdict for 100% of files on a network. Comodo leverages innovation to celebrate and support the cybersecurity community by offering the very first open source endpoint detection and response (EDR). We believe that an open source model using community-powered collaboration will ensure that every organization has access to the industry’s most sophisticated EDR. Headquartered in Clifton NJ, Comodo’s global development team and threat intelligence laboratories deliver innovative, category leading, security solutions for thousands of companies’ endpoints, network boundaries, and internal networks. For more information visit https://www.comodo.com/ Contact Details Carolyn Muzyka +1 973-859-4000 carolyn.muzyka@comodo.com Company Website http://www.comodo.com

December 15, 2020 10:03 AM Eastern Standard Time

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LineSwings launches to help gamblers analyze betting opportunities during games

LineSwings

On the heels of legalized sports betting becoming a reality on mobile devices in 12 states plus Washington D.C., LineSwings launches as an innovative startup to help bettors analyze lines during games. LineSwings offers exclusive data and graphs of the live lines and money lines throughout NFL, NBA, MLB, NHL and NCAA men’s basketball games. As a Philadelphia-based company, the new service is now available nationwide as a free service at LineSwings.com and via their iOS app in the App Store. An app for Android devices is in development. “Live in-game betting is one of the fastest growing types of gambling,” said Patrick Dougherty, Managing Partner of LineSwings. “The information we offer at LineSwings can’t be found via the sportsbooks. LineSwings.com and our app provides sports gamblers an interface for tracking, analyzing and seizing opportunities.” In addition to providing real-time analytics, LineSwings users can be alerted via text or app notification when the line undergoes a significant swing during the game. For example, on Nov. 1, 2020, the Los Angeles Rams opened as a 3.5-point favorite over the Miami Dolphins. With the Dolphins leading 28-10 in the 2nd quarter, the line swung to make the Rams 16.5-point underdogs. When the underdog becomes the favorite, the line is considered inverted. The Rams came back in the game and lost by only 9. If a user set their alerts for either a 14+ point spread differential or a 14+ point inversion, he or she would have been notified in real time. LineSwings was founded by Philadelphia businessmen Dan Abato, Patrick Dougherty and Mike Rosenello, owners of ADR Technologies, LLC. They saw an opportunity to create LineSwings shortly after sports gambling became legal on mobile devices in their home state of Pennsylvania. Since LineSwings is not a sportsbook, sports fans can enjoy the data and analytics in all 50 states and around the world. As of Dec. 15, sports betting is legal on mobile devices in the following 12 states: Pennsylvania, New Jersey, Illinois, Indiana, Nevada, Rhode Island, Tennessee, Oregon, Colorado, West Virginia, Iowa and New Hampshire. Michigan will be added to that list in the coming weeks. Additional states are expected to approve sports betting on mobile devices in 2021. LineSwings consumers can make use of the information to become a smarter gambler by placing bets with their preferred sportsbook. LineSwings does not take bets. About LineSwings LineSwings is a sports gambling analytics company that offers exclusive data and graphs of the live betting lines and money lines throughout NFL, NBA, MLB, NHL, and NCAA men’s basketball games. Based in Philadelphia, LineSwings is available worldwide as a free service at LineSwings.com and their iOS app via the App Store. To learn more about LineSwings, visit their FAQ page at LineSwings.com/welcome/faq. Contact Details Eric Nemeth +1 602-502-2793 nemeth.eric@gmail.com Company Website https://www.lineswings.com/

December 15, 2020 08:07 AM Eastern Standard Time

Velocity Global appoints ADP veteran Jim Birch to modernize International PEO payroll

Velocity Global

Velocity Global, the leading provider of global expansion solutions, today announced global payroll veteran, Jim Birch, as vice president of Global Payroll and Product Strategy. Birch joins Velocity Global to lead cutting-edge strategies to streamline Employer of Record payroll execution for midmarket and enterprise clients. Birch joins Velocity Global from ADP, a leader in global payroll solutions, where he led product management and the user experience for automated payroll processes across ADP’s Streamline-Celergo multicountry payroll services. For a decade prior, Birch grew operations at Celergo before ADP acquired it in 2018. “Jim applies his world class know-how to scale global payroll operations for our clients,” said José Montero, Velocity Global chief operating officer. “For an Employer of Record, global payroll requires intricate coordination with clients and their HR platforms. As remote teams drive the largest workforce shift in recent memory, Jim will connect our payroll operations with backend name-brand payroll platforms for our clients, and make our solutions more accessible to enterprises.” Clients rely on Velocity Global’s expertise and global infrastructure to hire internationally without the cost or complexity of setting up their own foreign legal entities. As a strategic partner offering International Professional Employer Organization (PEO) services, Velocity Global serves as an employer of record to manage in-country compliance, payroll, and benefits for its clients’ supported employees. “Payroll is equivalent to the last-mile delivery of a paycheck -- it must be frictionless for the employer and the supported employee,” said Birch. “Today, the International PEO model mainly serves growth companies as they expand globally with speed and limited investment. I am energized to scale our global payroll operations to connect with enterprise platforms as corporations seek that same flexibility.” For 15 years, Birch led and integrated global payroll processes; led IT network, software development, and product management; and managed client services and a global network of payroll providers. He held international assignments serving as managing director of Celergo’s London, Singapore & Hungary regional offices. Jim will report to Velocity Global’s Chief Operating Officer, José Montero. View a biography for Jim Birch and other leaders at Velocity Global. ABOUT VELOCITY GLOBAL Velocity Global helps companies grow globally. Founded in 2014, Velocity Global’s clients rely on its expertise and global infrastructure in 185 countries to hire compliantly around the world, increase revenue, scale efficiently, and access global talent. Named a “Leader” in Global Employer of Record services by prominent analyst firm NelsonHall, Velocity Global is a strategic partner to its clients with comprehensive services led by its core offering of International PEO as well as Immigration, Entity Setup and Support, Global Talent Acquisition, and Consulting. Velocity Global is headquartered in Denver, Colorado, with regional headquarters in Amsterdam and Singapore, and local employees in 14 countries. Contact Details John Hall +1 720-650-4348 johnhall@velocityglobal.com Company Website https://velocityglobal.com/

December 14, 2020 07:02 AM Mountain Standard Time

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VTS TEAM RECOGNIZED BY GLOBEST AS TOP INFLUENCER IN COMMERCIAL REAL ESTATE MARKETING & COMMUNICATIONS 2020

VTS

VTS, the commercial real estate (CRE) industry’s leading leasing, marketing, and asset management platform, today announced its marketing and communications team has been recognized on GlobeSt’s 2020 list of the Top Influencers in CRE Marketing & Communications. This annual award aims to highlight commercial real estate marketing and communications professionals that successfully scale companies and continually drive the CRE industry’s success. VTS’ marketing and communications team consists of 23 team members. Led by Amy Millard, Chief Marketing Officer, the team’s leadership consists of Stephanie Chan, Senior Vice President of Marketing, Skye Fulkerson, Senior Director of Demand Generation, Cassandra Vitelli, Senior Director of Product Marketing, Katie Higgins, Director Public Relations and Content, and Samantha Taube, Director of Marketing Operations and Strategy. Together they have spearheaded needle-moving campaigns enabling VTS to transform CRE. “Led by Amy Millard, our entire marketing and communications team bring unmatched expertise and dedication to their roles. It’s been impressive to see how their innovative and strategic approach has positioned VTS both as a leader in commercial real estate and on the national technology stage,” stated Nick Romito, CEO and co-founder of VTS. “To be recognized with this honor is only confirmation of what I have seen them bring to the table each day.” GlobeSt representatives selected this year’s honorees from an accomplished and diverse pool of submissions. VTS’ marketing and communications team was selected for its dynamic ability to leverage innovative marketing techniques, plan strategically, research thoroughly, and brand purposefully. In 2020 alone, in addition to generating demand, managing the pipeline, implementing strategic growth and positioning the brand, they launched VTS Market and Marketplace, VTS Data, the VTS Office Demand Index (VODI), and VTS Retail. “It’s an incredible honor to be named to GlobeSt’s prestigious list of CRE’s top influencers in marketing and communications and I’m very proud of our entire team,” Amy Millard, Chief Marketing Officer of VTS said. “Combined, our diverse team has 150+ years of industry experience and an incredibly unique set of skills. That experience, in tandem with their drive and positive, fearless attitudes are undoubtedly a driving force behind VTS’ accomplishments.” Since its founding in 2012, VTS has revolutionized commercial real estate – one of the world’s largest and least tech-enabled asset classes. VTS established the technology category of leasing and asset management and enables today’s landlords and brokers to manage the end-to-end leasing process and tenants from any device. VTS offers solutions for owners of office, retail, and industrial space, and is driving the meaningful industry-wide shift towards using real-time data to make portfolio decisions. Today, more than 12 billion square feet of commercial real estate–an amount equivalent to roughly 20 NYCs in size–is managed on VTS, including one in every three office buildings in the U.S. More than 45,000 users across more than 40 countries use VTS to convert leads to leases 41% faster and build data-led asset strategies, transforming their leasing and asset management processes. VTS has eight out of 10 of the world’s largest property owners as clients, boasting an impressive roster of global leaders like Blackstone, Brookfield, LaSalle Investment Management, Hines, Boston Properties, Oxford Properties, JLL, and CBRE. About VTS: VTS is commercial real estate’s leading leasing, marketing and asset management platform where the industry comes to make deals happen and real-time data comes to life. The VTS Platform captures the largest first-party data source in the industry, which delivers real-time insights that fuel faster, more informed decision making and connections throughout the deal and asset lifecycle. VTS Data, the industry’s only forward-looking market dataset, and VTS Market and Marketplace, the industry’s first integrated online marketing solution, give landlords, brokers, and tenants unparalleled visibility into real-time market information and the direct connectivity to execute deals with greater speed and intelligence at every point in the planning, marketing, leasing, and asset management cycle. More than 60% of Class A commercial space in the US and 12B square feet of commercial real estate globally is managed on the VTS platform. Our user base includes over 45,000 CRE professionals including respected industry leaders like Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, Boston Properties, Oxford Properties, JLL, and CBRE. To learn more about VTS, and to see our open roles, visit www.vts.com. About GlobeSt: GlobeSt is a premier online destination for original and timely commercial real estate content that delivers trusted, relevant real-estate news and insights, effectively providing our audience with a 360-degree view of the industry. GlobeSt provides commercial real estate owners, investors, developers, brokers and finance professionals with comprehensive coverage, analysis and best practices necessary to innovate and build their businesses. GlobeSt celebrates those that are adapting and succeeding in new ways, translate the impact of macro issues, local market trends and emerging technologies into digestible, shareable information that can be immediately put into real-life practice. Contact Details Elise Szwajkowski +1 212-402-3495 eszwajkowski@marinopr.com Company Website https://www.vts.com/

December 11, 2020 09:00 AM Eastern Standard Time

Last Minute Gift Ideas from Anna De Souza

YourUpdateTV

The holidays are here and everyone is scrambling to make sure they’re ready. Recently, Tech and Lifestyle Expert, Anna De Souza, teamed with YourUpdateTV to discuss some of her favorite gift options this holiday season. A video accompanying this announcement is available at: https://youtu.be/_bVyBPBDlEg Treating Loved Ones…and Yourself After a long year, everyone could use some pampering and that means taking care of our skin, especially those areas we typically forget, like the neck and décolleté. The Strivectin Uplifing Wonder Duo includes a full size version of the #1 selling cream exclusively for the neck and décolleté, TL Advanced Tightening Neck Cream PLUS, clinically proven to visibly brighten and improve wrinkles and crepiness. It also includes the new Peptight 360° Tightening Eye Serum, which targets loss of contour and crepey skin, as well as sagging of the upper eyelids. Give the Gift of Good Sleep In a year unlike any other there’s been a rise in the number of people experiencing disrupted sleep, in fact, Google searches for ‘what to do when you can’t sleep’ are up 120%. Good sleep is the foundation for good health and This Works, has hand-selected their star sleep aids into a luxurious gifting collection, designed to help you switch off, for better sleep. Each set is infused with their signature sleep Superblend – a blend of essential oils from calming Lavender to soothing Vetivert and sleep-inducing Chamomile – proven to help you fall asleep faster and wake feeling more refreshed. Gift Experiences People are traveling less for the holidays, and may have not made it to the places they love to vacation this year. Here’s a great idea to bring ‘a little bit of the beach’ to that special family, friend or colleague. Topsail Steamer is the fun you’ll want to gift up this season. Their Bay Buckets are filled with wild-caught seafood from the NC coast, andouille sausage & fresh veggies and arrive in a single-use, fully recyclable pot, you just add water or your favorite beer or wine then cook it directly on your stovetop. In just 45 minutes you have an authentic coastal seafood feast, without all the sand in your sandals. Everything is included, even the brown paper to spread out on the table. Their seasonal offerings now include holiday bundles that include cornbread and pie, too! Update Your Fitness Routine The six-in-one kettlebell from JAXJOX, the KettlebellConnect 2.0, is part resistance training system, part digital coach. It really feels like you’re exercising in the future. Users can change the weight through the app, or on the LED screen on the front of the system – it can go from 12lbs to 42lbs in just three seconds. The on-demand workouts are tracked with built-in motion sensors that track reps, power, sets, and time – making this the perfect gift for anyone trying to find a workout regimen that will keep them accountable. For more information, visit AnneDeSouza.com About Anna De Souza Anna De Souza is a digital and broadcast journalist, producer, and editor covering beauty, style, technology and lifestyle. Uncovering tomorrow’s trends today, Anna is lucky enough to test wearables that calculate calories through your skin, report on the latest runway trends as they unfold, and slather on beauty innovations that may soon earn its keep in a bathroom cabinet near you. Anna is currently a host for Yahoo! Life and contributes to The TODAY Show, The Dr. Oz Show, Access Hollywood, Good Morning America, the Rachael Ray Show, New York LIVE on NBC, FOX & Friends, WCBS-NY, FOX’s Good Day Philadelphia, the PIX Morning News, Martha Stewart Radio, Fast Company, U.S. News & World Report, Allure, the New York Post, has covered the red carpet live and also serves as a brand spokesperson on QVC. About YourUpdateTV: YourUpdateTV is a social media video portal for organizations to share their content. It includes separate channels for Health and Wellness, Lifestyle, Media and Entertainment, Money and Finance, Social Responsibility, Sports and Technology. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

December 10, 2020 02:00 PM Eastern Standard Time

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Comodo Announces Open Seas as Newest MSSP Partner

Comodo

Comodo, the world’s leader of next-generation cybersecurity announced a partnership with Open Seas, a leading UK based technology consulting firm. Together Comodo and Open Seas will bring Comodo's cybersecurity solutions, including the Dragon platform, with advanced endpoint protection (AEP), SOC-as-a-Platform (SOCaaP™), and Managed Detection and Response (MDR), to the marketplace. “We previously utilized another EDR solution to provide our MDR service, but since they were acquired in October of 2019, we’ve needed a replacement solution. We evaluated a number of vendors but Comodo’s solution gave us the most comprehensive multi-layered IT security stack with a single console,” said Jason Kent, Director at Open Seas. He continued, “It offers many other security layers in addition to our prime EDR/MDR offering, which allows us to truly offer an outsourced SOC as a service to SMEs and MSPs and brings cyber expertise to customers who couldn’t traditionally consider an MDR service. The combination of Open Seas and the technology from Comodo presents customers with an unprecedented powerful cyber solution never before seen in the sector.” Comodo’s Dragon platform with AEP is a complete cloud-native framework that delivers a zero-trust architecture to protect and defend endpoints. Its patent-pending auto containment technology has active breach protection that neutralizes ransomware, malware, and cyber-attacks. The auto containment runs an unknown executable in a kernel API virtualized mode, thereby offering attack surface reduction (ASR) which neutralizes ransomware attacks. The Dragon Platform also utilizes a Default Deny security posture with Default Allow usability to provide a most comprehensive protection against zero-day threats while having no impact on end-user experience or workflows. Comodo’s Valkyrie is a file verdict system that analyzes and gives a trusted verdict for every file- no other company will analyze and give a trusted verdict for 100% of files on the network. What differentiates it from traditional signature-based malware detection techniques is that it conducts several analyses using run-time behavior and hundreds of features from a file and based on analysis, results can warn users against malware undetected by classic AV products. “Having access to Comodo’s Valkyrie AI with their IT security team for MDR means we can grow our endpoints under management without having to add as many of our own specialists. This allows us to finally offer a true 24/7 service to our customers,” Jason continued. Comodo’s MDR is a 24/7 Security Operations Center delivered as a Service (SOCaaS). It provides a team of security researchers that extends a company’s IT team to safeguard IT systems and infrastructure. Using Comodo SIEM and endpoint management technologies along with threat intelligence from the Comodo Threat Lab, our security experts hunt for vulnerabilities, continuously monitoring IT systems for indications of compromise, and contain advanced threats. Alan Knepfer, President and Chief Revenue Office at Comodo said, “Partnership with Comodo gives access to the only cybersecurity that neutralizes zero-day threats and stops undetectable threats that AI, ML, and other technologies miss.” About Open Seas We’re Open Seas. A technology consulting firm founded on almost 30 years of industry experience, strategic vision, and an obsessive commitment to customer service. Open Seas specializes in business systems from around the world. As a bridge between customers and suppliers, we aim to find the best technical solutions to meet your business needs. We have the ability to offer software that meets your exact requirements, we offer solutions to best fit your needs. For more information visit https://www.openseas.co.uk/ About Comodo Comodo is the world’s leader of next-generation open source cybersecurity, with the industry’s most disruptive innovations. We help customers stop breaches with groundbreaking auto containment technology that neutralizes ransomware, malware and cyber-attacks. Our complete cloud-native framework delivers a zero-trust architecture with active breach protection for the most comprehensive defense against zero-day threats. Comodo’s cybersecurity products maximize intelligent sharing between every component of the platform, therefore providing superior security. We are the only company that analyzes and gives a trusted verdict for 100% of files on a network. Comodo leverages innovation to celebrate and support the cybersecurity community by offering the very first open source endpoint detection and response (EDR). We believe that an open source model using community-powered collaboration will ensure that every organization has access to the industry’s most sophisticated EDR. Headquartered in Clifton NJ, Comodo’s global development team and threat intelligence laboratories deliver innovative, category leading, security solutions for thousands of companies’ endpoints, network boundaries, and internal networks. For more information visit https://www.comodo.com/ Contact Details Carolyn Muzyka +1 973-859-4000 carolyn.muzyka@comodo.com Company Website http://www.comodo.com

December 10, 2020 11:12 AM Eastern Standard Time

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Intapp and Fireman & Company strike strategic partnership, offering unrivalled knowledge management consultancy

Intapp

Intapp, the leader in connected firm management solutions for professional and financial services firms, is excited to announce a strategic partnership with Fireman & Company, renowned for its unparalleled expertise in helping law firms and legal departments achieve performance excellence through superior knowledge management strategies. The partnership weds Fireman’s decades of wide-ranging legal industry knowledge management expertise with the state-of-the-art legal tech of Intapp, enabling clients to drive revenue, productivity, and profitability improvements. With its connected client lifecycle management suite — OnePlace Marketing & Business Development — Intapp recognizes the need to bring its clients deep domain expertise in the provision of experience and knowledge management across multiple functions within law firms. “Fireman & Company are leaders in knowledge management, and their consultancy will become a central part of our OnePlace Marketing & Business Development suite, further improving our ability to support law firms in winning and new business and retaining engagements,” said Dan Tacone, Intapp President and Chief Client Officer. “Driving growth is also one of the principal functions our technology was designed to facilitate. The best decisions are made with a combination of data and human subject matter expertise, so this partnership represents a strengthening of that conviction.” Joshua Fireman, President of Fireman & Company, added: “We look forward to embarking on this partnership with Intapp; we see a huge amount of potential in the hybrid service we can provide to our mutual client base. Not only do our respective offerings complement one another in terms of client experience, but we share a goal of empowering legal and professional services firms by offering actionable insight to senior decision-makers and allowing them to drive their business forward.” For more information on the Intapp OnePlace Marketing & Business Development suite, please visit: intapp.com/marketing. About Fireman & Company Fireman & Company is a legal industry-focused management consulting firm. Its team members have decades of experience as leaders in the industry, working as attorneys, CIOs, CKOs, and experts in KM, LPM, process improvement, and pricing. The Fireman & Company team are trusted advisors to the world’s most innovative law firms and corporations, and our mission is to help our clients make substantial, distinctive, and lasting improvements in performance. For more information, visit firemanco.com. About Intapp Intapp powers connected firms. Trusted by more than 1,600 of the world’s top legal, investment banking, private capital, accounting, and consulting firms, Intapp offers end-to-end, cloud-based connected firm management software built for the unique needs of partner-led firms. Intapp helps enhance collaboration, unleash collective knowledge, transform decision-making, and fuel success. Our products and services span the entire engagement lifecycle — from strategy through origination and execution — to drive optimal outcomes. For more information, visit intapp.com. Contact Details Natalie Papaj +1 703-586-0048 natalie.papaj@intapp.com Company Website http://www.intapp.com

December 10, 2020 07:00 AM Eastern Standard Time

Richpanel raises funding to eliminate customer service tickets for ecommerce

Stockwood Strategy

Richpanel, a revolutionary customer service platform for the ecommerce industry, has raised an undisclosed investment as part of Sequoia Capital India’s Surge with the aim to eliminate customer service tickets with an “Amazon-like” customer account section. Founded in January 2019 and headquartered in both India and the US, Richpanel was created with the purpose of helping ecommerce companies scale business without hiring more agents. The platform allows merchants to design an account page on their online storefront where they can automate order tracking, exchanges, returns, cancellations, and any other scenario which would otherwise result in a support ticket. While tech giants like Amazon and Uber have made massive investments to automate their purchase & post purchase flows like “where is my order” and “change trip destination”, these kinds of queries result in support tickets for every other business. They rely on a team of agents and a ticketing system to handle them, creating costs and inefficiencies. Richpanel’s platform helps these businesses launch a self-service portal on their stores, allowing customers to perform actions without ever having to contact a support agent. This means businesses can scale their operations without constantly expanding their support team. “The first time I disputed a cancellation fee on a ride-sharing platform, I mentally prepared myself for a 15-minute-long chat with a support rep, but I was pleasantly surprised when the entire process took less than 60 seconds. This automated customer service support technology can save ecommerce businesses millions of dollars, and we felt there was a real need to productize this for everyone else,” said Amit RG, CEO at Richpanel “At Richpanel, our goal is to help clients eliminate unnecessary support tickets. Businesses have tried chatbots, FAQs and help center solutions, but what they need is a solution that does not ‘deflect’ customers but ‘resolves’ their issues. Currently, our platform is able to resolve 40-50% of incoming queries and we will take this up to 80% over the coming months,” Amit RG added. Richpanel is the next generation in customer service support and seeks to disrupt the help desk software market as well as customer care outsourcing services, where businesses are expected to spend $110b by 20241. The platform provides a seamless experience for both visiting customers and businesses to handle cases where customers need to speak with a human. The ‘agent inbox’ helps brands manage all their support channels - email, live chat, social media & phone - from one place. The integration with ecommerce platforms help agents see complete purchase history, take order actions and respond to customers from one screen. Clients such as US-based apparel company Pawz.com are seeing positive results with Richpanel. “As one of Richpanel’s early adopters, we have been extremely happy with the platform and the team’s ability to deliver well on projects. Currently, our self-service flows powered by Richpanel are able to close nearly 60% of all incoming queries or tickets, without the need to interact with an agent,” said Julian Quintães, CEO at Pawz.com. Ends Notes to the editor 1 Radian Insights, Outsourced customer care services market worth $84.7 billion by 2020 Richpanel is a customer service solutions platform, purpose-built for the ecommerce industry. Founded in January 2019 with headquarters in both India and the US, Richpanel’s self-service platform allows merchants to design an Amazon-style account page on their store, where they can automate order tracking, returns, exchanges, cancellations, order changes and more. The platform also has an agent help desk to help customer support agents manage incoming queries across various touch points such as email, live chat, social media and phone. Today, over 1,000 merchants all over the world use Richpanel every day to support their customers. Contact Details Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://richpanel.com/

December 09, 2020 10:30 AM Eastern Standard Time

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