Bandwidth Receives Top Honors for Customer Engagement and Customer Service Innovation at 2025 Stevie Awards Two Gold award wins recognize Bandwidth’s customer-first strategy as a trusted provider of mission-critical communications
Raleigh, N.C.
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April 23, 2025 08:12 AM Eastern Daylight Time
Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, today announced it has won two Gold StevieⓇ Awards—the highest honor in this global competition—for achievements in Customer Engagement and Customer Service Innovation. The Stevie Awards, judged by a global panel of executives and experts, recognize the world’s best in business performance. Bandwidth’s wins were selected from more than 2,100 nominations across 45 nations and territories.
“These awards are a clear reflection of our mission to put customers at the center of everything we do,” said David Morken, Bandwidth’s CEO. “Thank you to the Stevie Awards for this recognition, and congratulations to our Bandmates—your talent, drive, and unwavering commitment to our customers is what sets us apart.”
Gold for Best Customer Engagement Initiative
Bandwidth won Best Customer Engagement Initiative for the success of its inaugural customer conference, Reverb24. Hosted at the company’s Raleigh, N.C. headquarters in Sept. 2024, the event brought together over 1400 in-person and virtual customers and prospects globally.
Stevie Award judges praised Reverb24 as “an incredible initiative,” highlighting its seamless execution, impressive attendee engagement, and clear strategic value. One judge called the event “a top-tier customer engagement experience,” noting that Bandwidth’s approach was “well-designed and tailored to customer needs.”
Gold for Innovation in Customer Service
Bandwidth also received the top award for Innovation in Customer Service for the second year in a row, recognizing the company’s customer success team for building custom automation tools that significantly improve response and resolution times for enterprise customers.
Judges praised the entry as a “very impactful and forward-thinking initiative” that demonstrates “true innovation and internal entrepreneurship.” Another noted, “This is a role model of what every support and operations team should strive for.”
Bandwidth is renowned for its expert, human-based support available 24/7/365, backed by capabilities and responsiveness that consistently exceed typical standards in the CPaaS and telecom space. This commitment is reflected in a customer name retention rate above 99 percent and 26 consecutive quarters as a G2 Leader in CPaaS—underscoring Bandwidth’s role as a trusted provider of mission-critical communications for some of the world’s largest and most demanding enterprises.
Learn more about the many ways Bandwidth has its customers’ backs 24/7/365 at Bandwidth.com/support
About Bandwidth Inc.
Bandwidth (NASDAQ: BAND) is a global cloud communications software company that helps enterprises deliver exceptional experiences through voice calling, text messaging and emergency services. Our solutions and our Communications Cloud, covering 65+ countries and over 90 percent of global GDP, are trusted by all the leaders in unified communications and cloud contact centers—including Amazon Web Services (AWS), Cisco, Google, Microsoft, RingCentral, Zoom, Genesys and Five9—as well as Global 2000 enterprises and SaaS builders like Docusign, Uber and Yosi Health. As a founder of the cloud communications revolution, we are the first and only global Communications Platform-as-a-Service (CPaaS) to offer a unique combination of composable APIs, AI capabilities, owner-operated network and broad regulatory experience. Our award-winning support teams help businesses around the world solve complex communications challenges every day. For more information, visit Bandwidth.com.
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