ASL Now, powered by Connect Direct, has launched its new ASL Now app today, the first-of-its-kind, free mobile app that connects American Sign Language (ASL) users with trained customer service agents who are fluent in ASL – no interpreters or captions required. ASL Now redefines customer service, providing equitable communications experiences for Deaf, DeafBlind, DeafDisabled, hard-of-hearing, and late-deafened people whose daily lives are impacted by barriers to accessible communications options. ASL Now gives consumers the freedom to seek out information and support from businesses without wasting hours on randomized interpreting relay services or frustrating captioning services.
ASL Now provides users with a directory of companies offering customer support directly in American Sign Language. A user scrolls through the list of companies, finds the one they need to call, and clicks to connect with a trained Deaf customer service agent over video. Companies included in the directory now include Google, Xfinity Comcast, the Minnesota Health Department, Cox Communications, and the State of California.
“With just a tap of a finger, ASL users can contact their favorite companies and talk to someone in their native language. This communication access attracts new customers and builds loyalty,” said Pat Myers, President of CSD’s Emerging Markets division. “Businesses that use ASL Now show that they are allies to the Deaf community by creating jobs for Deaf people and providing accessible communications.”
ASL Now is a mobile communication app for consumers and a business service. The ASL Now service partners with globally recognized companies to hire and train teams of Deaf and hard-of-hearing customer service agents, establishing dedicated customer service solutions for their customers who are part of the Deaf community. Businesses establishing an ASL Now team are automatically included in the ASL Now directory, introducing their products and services to new audiences. By partnering with ASL Now, businesses increase customer satisfaction and save money. They can save up to 35% compared to the cost of using traditional third-party interpreters. Customers also get more one-call solutions and have call lengths reduced by up to 33%.
ASL Now is supported by nearly 50 years of experience serving and supporting the Deaf community. The service is engineered by Communication Service for the Deaf (CSD), the world’s largest social impact organization dedicated to the Deaf community. Hence, consumers and businesses alike benefit from the knowledge and experience of the teams behind the scenes at ASL Now.
“CSD has always sought to create equitable communication and employment opportunities for the Deaf community. This app does that,” said CSD CEO Chris Soukup. “ASL Now makes it easy for Deaf consumers to get the same customer service that a hearing person would get, with no third parties or added communication barriers in their daily lives.”
With the ASL Now App, equal communication is at your fingertips.
About ASL Now
Since 2017, ASL Now powered by Connect Direct has been the leading provider of innovative call center solutions for communicating directly with Deaf customers in American Sign Language. Offering cutting-edge customer service through ASL Now decreases customer frustration and opens the door to a new market of loyal clients. This expertise provides an invaluable, time-saving solution for businesses, customers, and representatives. To learn more, visit ASL Now, explore our media kit, and follow us on Facebook and LinkedIn.
About Communication Service for the Deaf
Communication Service for the Deaf (CSD) is the world's largest Deaf-led social impact organization. For more than four decades, CSD has been a leader in creating and providing accessible and innovative solutions for the Deaf community. Today, CSD continues its work to create opportunities for personal and economic growth within the Deaf community, explicitly addressing leadership and employment. For more information, please visit CSD and follow us on Facebook, Twitter, Instagram, and LinkedIn.
About Communication Service for the Deaf
Communication Service for the Deaf (CSD) is the largest Deaf-led social impact organization in the world. For more than four decades, CSD has been a leader in creating and providing accessible and innovative solutions for the Deaf community. Today, CSD continues its work to create opportunities for personal and economic growth within the Deaf community, specifically addressing leadership and employment. For more information, please visit CSD and follow us on Facebook, Twitter, Instagram, and LinkedIn.
Communication Service for the Deaf